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xfinity (comcast) Modem/ Router Arris TG862 Issues

post #1 of 3
Thread Starter 
I am having issues ever since this modem / router was introduced into our home network. I am getting random loss of internet (sometimes just one or two specific web sites) some times total internet connection failure. Home network has not given me any issues even while internet access is failing or completely down. status in the modem is always green.

I cant disable WIFI on this router, I also cant figure out how to switch it into bridge mode (disable the router functions). This might require a call into comcast/ xfinity.? I hope I get someone who knows what I am talking about.

I can access the router by going to 10.0.0.1
and using: admin password
to log into the router.

I added my router into the IP table as static at 10.0.0.2 and placed it into the DMZ and disabled the firewall in this modem/router, but am still getting odd connection issues. everything in my network was happy with our old Motorola surf board modem.
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Core
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CPUMotherboardGraphicsRAM
i7 920 D0 @ 4.0Ghz Asus P6X58D-E Diamond XOC 4870/512 @ 800//4400 Corsair 3x4gb DDR1600 
Hard DriveOptical DriveCoolingOS
2x500GB WD RE2 Raid0 Asus Combo, Asus Combo Corsair H80 Windows 7 Ultimate 64bit 
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HP 2408h Wide Saitek Eclipse II Corsair HX850W Antec 900 Two 
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post #2 of 3
Thread Starter 
hmm I am still running into issues with random connection hangs and web sites not loading.

I have 4 linksys routers in my network 2 running dd-wrt and two of them have wireless disabled. a 5th router is upstairs running dd-wrt but is in bridged mode so a dvd player can be plugged into it for netflix use.

UPDATE:

I called my ISP and had them place the modem into bridged mode and disable wifi - The internet connection IS better but I am now still getting pages that do not load unless you hit refresh 5 or 6 times and this is affecting my whole network.
Edited by Killam0n - 6/1/12 at 2:44am
Core
(14 items)
 
  
CPUMotherboardGraphicsRAM
i7 920 D0 @ 4.0Ghz Asus P6X58D-E Diamond XOC 4870/512 @ 800//4400 Corsair 3x4gb DDR1600 
Hard DriveOptical DriveCoolingOS
2x500GB WD RE2 Raid0 Asus Combo, Asus Combo Corsair H80 Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
HP 2408h Wide Saitek Eclipse II Corsair HX850W Antec 900 Two 
MouseMouse Pad
Logitech Mediaplay Cordless Black as in Dark abyss 
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Reply
Core
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CPUMotherboardGraphicsRAM
i7 920 D0 @ 4.0Ghz Asus P6X58D-E Diamond XOC 4870/512 @ 800//4400 Corsair 3x4gb DDR1600 
Hard DriveOptical DriveCoolingOS
2x500GB WD RE2 Raid0 Asus Combo, Asus Combo Corsair H80 Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
HP 2408h Wide Saitek Eclipse II Corsair HX850W Antec 900 Two 
MouseMouse Pad
Logitech Mediaplay Cordless Black as in Dark abyss 
  hide details  
Reply
post #3 of 3
I'm dealing with the same issue, was going to go with the bridge mode and WiFi off as well so thanks for the followup about still having problems. It just sounds like these Arris triple play boxes are crap. I am going to see if I can get my own DOCSIS 3 modem and maybe just get rid of triple play. The phone is pretty useless anyhow.
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