Here's what happened guys
"The general folding postbit info does get reviewed automatically on a monthly basis, and that's probably what happened to them. On the 10th of the month, the checker goes through the system and removed postbit info from anyone who has not submitted a WU in the current month. Once a WU is submitted however, the postbit info will be restored during the next nightly check. All of the folding postbit info (rank, team, icon) is tied together, so it's all or nothing. Let your guys know that they'll get their stuff back by continuing to fold with no other action necessary."
just keep on chugging away