Downsized my computers - Page 2

I had a huge fight with them about returning the monitor. I bought it on Monday. Called Asus Tuesday am and got an RMA number. Went into the store I bought it at Tuesday at lunch.
They wanted to test it. I pointed out that I provided them with the Asus RMA number which should be sufficient and I ended up in a shouting match with the store manager (Well I did the shouting...). I finally had to go back to work so I left the monitor with them to test, this was at 11:30am.
I called at 2:30 after my meeting had finished and indicated I would be on my way in to pick up my refund. The technician told me they had been testing the monitor at 60hz and hadn't seen the flickering issue...
This was the part of the story where I lost my temper Who buys a $660 120hz monitor and runs it at 60hz?
I got to the store about half an hour later. The store manager would not give a refund and said he would only give me a store credit "less" a restocking fee. Their policy clearly states refund on DOA's within 7 days. He refused to admit there was a defect.
So then while in the store I got on the phone with their head office and conferenced in one of my companies' legal counsel (a good friend of mine). In about 10 minutes (which was mostly comprised of threats on our part, namely taking Canada Computers to small claims court and filing complaints with Asus and the Better Business Bureau), the head office finally acquiesed and provided instructions to the manager to give me a refund.
I have literally spent thousands of dollars at the store over the last several years. The store manager knew this as I have spoken to him in the past on mulitple occasions.
This is why NCIX will put Canada Computers out of business.