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Adobe CS6 apps running slow

post #1 of 10
Thread Starter 
Hello,
We bought one of my company users a subscription to Adobe Creative Cloud and she's downloaded and installed Adobe Master Collection CS6 on her computer. In case you haven't heard, Creative Cloud is a $50/month subscription which lets you download and use Master Collection rather than buying the $2500 license. Even though it says "cloud" in the name, you actually download the apps and install them on your computer like usual.
I have not really looked at the problem yet, but I did want to ask you guys if you think this is normal.
She says the apps are slower than version CS5.5 she used to have. She didn't use to have Master Collection, just InDesign, but still.
She has a Core i3-2100 w/ 4 GB of RAM, Windows 7 Pro. It's not a powerhouse, but I'd think it should be enough to at least run the apps smoothly. The rest of her apps is fine, it's just the CS apps that are slow.
Some time next week I'll go pay her a visit and see if her CPU or RAM usage goes totally out of whack when she does something in one of the CS apps, but in the meantime I wanted to ask you guys if you thought her hardware was fine.
It could also be that she's using a ton of them at the same time, working with big files... I don't know yet. Again, just trying to get a feel for the situation from people like you who may have used CS6, since I have not. Hell I haven't used Photoshop since the nineties (version 4.0 -- not CS4, just 4.0).
post #2 of 10
I'd imagine it's to do with the cloud system and her HDD.
you think it has to load the program entirely off a HDD, then ping a server online to make sure it's allowed to open before opening.. seems like it should be a bit slower than a standardly installed CS Program
post #3 of 10
Thread Starter 
I doubt that's it unfortunately: first I don't imagine that the online check thing takes that long. However since the programs only have to check in once every 30 or 60 days (I forget), I imagine I could disconnect her from the network and see if it makes a difference.
That said, the programs aren't just slow to open, they're just slow, period. So she says anyway.
post #4 of 10
Which is the Final version "number" cuz the PRE-RELEASE WAS the 13.0v to know which version download and not get older ones like RC or Beta ones... biggrin.gif
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post #5 of 10
Probably due to low ram, If I recall correctly, Adobe started increasing ram usage and requiring usage of 64-bit OS' for CS5 and above.
   
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post #6 of 10
Thread Starter 
Quote:
Originally Posted by Overclocker.Monster View Post

Which is the Final version "number" cuz the PRE-RELEASE WAS the 13.0v to know which version download and not get older ones like RC or Beta ones... biggrin.gif

I can't check at this time obviously, but they are whatever is available directly from Adobe Creative Cloud. I'm assuming it's not an RC or beta version since the final version came out before we got her her Creative Cloud subscription.
Quote:
Originally Posted by gerickjohn View Post

Probably due to low ram, If I recall correctly, Adobe started increasing ram usage and requiring usage of 64-bit OS' for CS5 and above.

That is possible. Like I said I'll have to look at her problem up close to see if she's running out of RAM -- certainly if her usage was overflowing into her page file, that would explain the slowness. I don't imagine her i3-2100 would be a problem -- it would render more slowly but wouldn't cause the apps to behave sluggishly.
post #7 of 10
Thread Starter 
Well, I went and looked at her problem yesterday -- checked her Task Manager, CPU is at <10% no matter what she does, and RAM is <2 GB. It was sluggish even when she only had Outlook and InDesign running and she was trying to select/edit some text. She tries to do something, the toolbar disappears and the app freezes for a couple of seconds, then it responds. Photoshop and Illustrator behave similarly. The behavior of Task Manager suggests to me that the hardware is not the issue, but what do you think?
post #8 of 10
Try a full system reformat and reinstall?
   
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post #9 of 10
I know this thread is a couple of months old but I had a user that was having the exact same issue and wanted to post for anyone else that might be trying to find solutions to the issue. This user was having problems any time she was editing something in InDesign. She has one of the faster machines in our company and her resources were hardly taxed at all. The problem was caused by the fact that she was working on a file that was on a network share. Telling her to pull the file down to her local machine and open it from there fixed her problem. I hope this helps someone else in the in the future!
post #10 of 10
Thread Starter 
That does seem to match the problem my user is (still) having. I'll see if working off local copies of the files helps. Thanks!
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