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BOOTMGR image is corrupt

post #1 of 9
Thread Starter 
So a buddy of mine was having problems with his laptop and I told him I'd take a look at it. When booting is comes to a screen that says "BOOTMGR image is corrupt. The system cannot boot.". Normally I'd figure ok, lets try a repair but he doesn't have a recovery CD. Since this is a Dell they usually include a recovery partition, is there anyway to use that partition to repair Windows? If not, can I use a retail Windows 7 disk to repair the installation? I just don't want his copy of Windows to become unregistered because not only do I not have his key but I doubt it would work with a retail copy of Windows anyway.

I also ran the built "diagnostics" from boot and it gives an error "Exception occured in module delldiag.exe. Warning: no line mapping found. Press any key to abort!" when I try to test the system. I ran a few others that would actually work and they tested the memory and CPU from what I could tell they all passed. I ran across a few threads online and it seems it could be either a corrupt hard drive or a failing hard drive. A few others have gotten progress by changing the SATA setting in bios from AHCI to ATA but also reinstalled Windows and that would be hard to accomplish without a disk. Ideas?
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post #2 of 9
If you have a retail disk, you can boot from that and run a disk check. Or use it to do a system restore. Or a startup repair.

Also, ATA isn't a "mode" like AHCI or IDE.
     
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post #3 of 9
Hit F8 repeatedly after you hit the power button, after the POST screen the default option on the screen should be "Repair".

Oh, and in case he messed with it, hit F2 and go into the BIOS, go over to the right, select load defaults, F10 and reboot and do the above.
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post #4 of 9
Thread Starter 
Quote:
Originally Posted by Mootsfox View Post

Hit F8 repeatedly after you hit the power button, after the POST screen the default option on the screen should be "Repair".
Oh, and in case he messed with it, hit F2 and go into the BIOS, go over to the right, select load defaults, F10 and reboot and do the above.

Only 2 options at post, F2 Setup and F12 Boot Options. Can't get an advanced boot menu for other boot options. The only options you get when you press F12 are booting from a particular device, bios, or diagnostics. I restored defaults but it didn't seem to help.

I'm going to dig my Windows 7 disk out, if I can find it, and try to repair the installation.
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post #5 of 9
Press F8 after post, not while its posting wink.gif
The serial number of Win7 does should be written on a sticker on the bottom of the laptop.

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post #6 of 9
Quote:
Originally Posted by C.Jackson View Post

Only 2 options at post, F2 Setup and F12 Boot Options. Can't get an advanced boot menu for other boot options. The only options you get when you press F12 are booting from a particular device, bios, or diagnostics. I restored defaults but it didn't seem to help.
I'm going to dig my Windows 7 disk out, if I can find it, and try to repair the installation.

Spam F8. It will open the menu to the recovery partition.
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post #7 of 9
Thread Starter 
Quote:
Originally Posted by Mootsfox View Post

Spam F8. It will open the menu to the recovery partition.

I hit it until laptop started beeping and it still didn't give me any options. Just the same old "BOOTMGR image is corrupt" message.

I did find the key though. The sticker was underneath the battery.

EDIT: Bear with me guys I''m not thinking too clearly right now. The only screen you get is the Dell screen and after the progress bar makes it's way across the screen you are then greeted with the black screen reading "BOOTMGR image corrupt". Doesn't make it to any point where it tries to load Windows from what I can tell. My Windows 7 disk is on it's way back into my possession because I let a friend borrow it to do a reformat (No one can seem to keep hold of their disks). After I get my disk I'll try to repair it but if that doesn't work I won't have a whole lot of options left. A reinstall would wipe it and since my disk is retail the OEM key won't work with it. So either he'll have to get the recovery disk from Dell or buy a copy of Windows. I think right now the best thing to do is try a repair and if that fails try to install a fresh copy of Windows 7 without activating and see if I can get the laptop functioning again. If it works he'll just need the disk from Dell or a copy of 7. If I can't that tells me the hard drive is gone. If that is the case he'll need to buy the OS disk from Dell (or a copy of 7) and a hard drive.
Edited by C.Jackson - 6/1/12 at 6:05pm
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post #8 of 9
Quote:
Originally Posted by C.Jackson View Post

I hit it until laptop started beeping and it still didn't give me any options. Just the same old "BOOTMGR image is corrupt" message.
I did find the key though. The sticker was underneath the battery.
EDIT: Bear with me guys I''m not thinking too clearly right now. The only screen you get is the Dell screen and after the progress bar makes it's way across the screen you are then greeted with the black screen reading "BOOTMGR image corrupt". Doesn't make it to any point where it tries to load Windows from what I can tell. My Windows 7 disk is on it's way back into my possession because I let a friend borrow it to do a reformat (No one can seem to keep hold of their disks). After I get my disk I'll try to repair it but if that doesn't work I won't have a whole lot of options left. A reinstall would wipe it and since my disk is retail the OEM key won't work with it. So either he'll have to get the recovery disk from Dell or buy a copy of Windows. I think right now the best thing to do is try a repair and if that fails try to install a fresh copy of Windows 7 without activating and see if I can get the laptop functioning again. If it works he'll just need the disk from Dell or a copy of 7. If I can't that tells me the hard drive is gone. If that is the case he'll need to buy the OS disk from Dell (or a copy of 7) and a hard drive.

Ok so the flow should be ->

  1. Power button on.
  2. Start smashing F8 until you get a repair screen, with 8 or so options in white text on a black background
  3. Choose Repair
  4. A striped version of windows will load and you will get a basic screen with GUI and 6 options. Pick the last one and go through the steps
  5. After it is done, hit restart.
  6. Don't enter account details, instead hit Ctrl+Shift + F3 while at that screen.
  7. The system will run through it's first time boot crap, then ask you some junk and drop you onto the desktop.
  8. Find the Sysprep window that has opened and click OK.
  9. After the restart, the computer will be factory fresh, ready for someone to mess up again.


If you don't get that, then either the HDD has failed, or the Win 7 install is so corrupted that you can't get into the recovery. In that case you will need the original restore disc, which you can order from Dell or find someone with a similar model to make for you.

Note that Dell has some weirdness with it's restore media. Depending on the model it might not edit the partitions and make a restore partition for you. You would have to do that yourself if you actually wanted it to be a factory restore.
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post #9 of 9
Thread Starter 
I got it fixed. If I would have had my Windows 7 disk I wouldn't even have had to post this thread. Startup repair fixed the problem. Thanks for the replies guys.
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