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Not fully agreeing with you. Here's the thing: If a company allows for its products to be distributed to a particular destination, may that be a country, a city, a region, an island or simply one specific store or whatever, the company is liable for non functional parts. I'm not asking for a "world wide support". If a company chooses to distribute their products under different flags, they should ultimately be responsible for malfunctioning stuff. Why? Because the company is making profits off of buying customers. Now if the local support system isn't working properly, you can't just blame them, the company should see to it that the problem is rectified. Nothing else matters really. People working at the local support office ARE on the company's pay role.Originally Posted by elementaldragon 
I can understand your frustration on the whole matter... but it seems that the main issue is that your region's headquarters is not being very vocal with their consumers... so i don't see why you'd be getting annoyed with what the rep's here are saying.
And i wouldn't exactly say that whole thing about the idea of different regions handling their own distribution and such isn't common. Especially with the whole car metaphor. Just as one example of where that would be wrong is if you look at the Smart ForTwo in the US market. They only became available in 2008. You could import them from Canada if you wanted. The problem is that if you did so, none of the US service stations were able to perform service on the car. Not like there's a whole lot that's different... but it's just the way it is. Or it would be like me wanting to have a Volkswagen Sirocco. Great looking car. But i can't have one, because Volkswagen USA apparently chooses not to market them.
There are MANY cases of where things are handled differently in one country compared to another, even within the same company. I don't think there is such a thing as "Worldwide support"... at least not in the sense of one centralized location dictating how every other location is supposed to handle things.
I can understand your frustration on the whole matter... but it seems that the main issue is that your region's headquarters is not being very vocal with their consumers... so i don't see why you'd be getting annoyed with what the rep's here are saying.
And i wouldn't exactly say that whole thing about the idea of different regions handling their own distribution and such isn't common. Especially with the whole car metaphor. Just as one example of where that would be wrong is if you look at the Smart ForTwo in the US market. They only became available in 2008. You could import them from Canada if you wanted. The problem is that if you did so, none of the US service stations were able to perform service on the car. Not like there's a whole lot that's different... but it's just the way it is. Or it would be like me wanting to have a Volkswagen Sirocco. Great looking car. But i can't have one, because Volkswagen USA apparently chooses not to market them.
There are MANY cases of where things are handled differently in one country compared to another, even within the same company. I don't think there is such a thing as "Worldwide support"... at least not in the sense of one centralized location dictating how every other location is supposed to handle things.
Also, I'm not saying that there should be an almighty support umbrella working out every single issue everywhere. That would be ridiculous of course. Had it been an automobile company with malfunctioning car breaks, that is something else. But then again, just because some European markets are substantially smaller than the North American market, is exactly why makes the lesser markets under-prioritized. Sweden kinda disappears behind the mass. And that's why no one makes it their business to attend such little market. In my world, that's essentially why the company should make it their business to see to it that even I am being supported. I'm a paying customer just like the next customer.
So I'm sorry, I don't agree with you.
For this time Cooler Master was kind enough to notice my problem and finally I was contacted by Cooler Master and they were very nice enough to send me a new fan controller. But believe me, had I not reached out for help actively and had not taken no for an answer, I probably would still be waiting...
Many thx to Cooler Master and to all who were kind enough to help out.
Regards,
/B.
But still I just called + mailed the local distributor and the guy from CM in Taiwan HQ about the issue with the new replacement unit. So they agreed to sent me another pcb replacement(completely new). Now I just need to go and collect it from distributors office. I just hope this won't be same like the last one.
did you got your new fan c...?
