Cosmos 2 Upgraded Fan Controller now Available in North America - Page 17

Originally Posted by emin911 

Hi coolermaster

I Have been waiting months for you guys to ship my fan controller, the part has been approved but hasn't been shipped and the case is closed.

Please fix this. my part request number is USPR0027975

Thanks

Originally Posted by Delitus 

Hello, I understand that this thread deals with Cosmos II owners in NA, but as I seem to be getting nowhere with local support, I figured I might post here to see if anything could be done...

I live in New Zealand. As you may have guessed already, I too, own a Cosmos II case which was purchased around September 2012. Cooler Master has apparently officially appointed PBTech (http://www.pbtech.co.nz/) to manage distribution and support of Cooler Master products here; unfortunately, the kind of support we receive seems vastly inferior to that of NA, from what I can tell in this thread. Long story short, they are refusing to deal with the controller issue as I had purchased it from another retailer. I don't see why this would matter, as all retailers in NZ would have purchased their Cooler Master stock from PBTech anyway, with them being the official distributor. Naturally, I then tried talking to the retailer that had sold me the case, and I was told to - surprise, surprise - talk to PBTech about the matter. With neither side aiding me with my issue, I am stuck in a limbo along with my faulty controller. What is worse is that the retailer has recently stopped trading - if there had been any minuscule chance left of getting the problem sorted through my retailer, that is most certainly gone now.

Can anything be done? I still have my serial number which can prove I indeed own the case, and I would even be willing to pay for shipping if need be - I need to have this problem resolved! Thank you for your time.