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Cosmos 2 Upgraded Fan Controller now Available in North America - Page 3

post #21 of 163
6/7/12 at 7:43pm
Can either of you CoolerMaster reps help me get an upgraded fan controller?
I have the Cosmos 2 (and still have my trusty cosmos1000, both cases are awsome!) and have a nice build log going (almost done, just sleeving left).
The thing is, I removed the sticker with the serial number.
I just looked through the build log, but even though there are some pictures showing the sticker before I removed it, I cannot read it.

I would like the new controller as I have sacrificed a dvd drive for an aftermarket fan controller.

Here's a picture of my case and a link to the build log.
http://www.overclock.net/t/1212455/mkg-cosmos-ii-case-mod/0_20

img0607mi.jpg

img1493sa.jpg
MKG-Cosmos II
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MKG-Cosmos II
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80g Intel ssd, 2x300g raptors (0), 2x1 TB RE3 (0 Pioneer Blu-Ray burner, 22x dvd burner custom loop Windows 7 64bit 
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post #22 of 163
6/7/12 at 8:52pm
^ don't you still have your invoice on you? the serial number should be there. smile.gif Awesome rig, btw. thumb.gif
Quote:
Originally Posted by absoluteloki89 View Post

Any word on the release of a windowed side panel yet?
they said it's not yet in development, but it could happen. probably.

Haven't gotten word from Cooler Master for my controller just yet. Shame my country doesn't have local support. =\

EDIT: Just got an email:
Quote:
Hi, we got the info from our USA branch, please let us know what controller problem and the chassis serial number, will reply u soon. thanks!
Slightly overkill.
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Slightly overkill.
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Windows 7 64-bit Dell Ultrasharp U2312HM Tt Esports Meka G1 Seasonic P-1000 Platinum 1000W 
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Cooler Master Cosmos II Cyborg R.A.T. 5 Razer Vespula Bose Companion 2 Series II 
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post #23 of 163
6/8/12 at 7:41am
Quote:
Originally Posted by bob808 View Post

Can either of you CoolerMaster reps help me get an upgraded fan controller?
I have the Cosmos 2 (and still have my trusty cosmos1000, both cases are awsome!) and have a nice build log going (almost done, just sleeving left).
The thing is, I removed the sticker with the serial number.
I just looked through the build log, but even though there are some pictures showing the sticker before I removed it, I cannot read it.
I would like the new controller as I have sacrificed a dvd drive for an aftermarket fan controller.
Here's a picture of my case and a link to the build log.
http://www.overclock.net/t/1212455/mkg-cosmos-ii-case-mod/0_20
img0607mi.jpg
img1493sa.jpg

Bob you crack me up. "I dont have my serial number, but here's how your product should have been produced." HAHA.
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post #24 of 163
6/8/12 at 8:54am
It will be on the box as well. At least that was the case with my atcs.
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post #25 of 163
6/9/12 at 8:49am
thanks for the info ..i picked up my cosmos last Tuesday while vacationing in las vegas at the vegas frys ..instead of losing my money playing the slots i picked up the case and returned with it the construction of this case is magnificent..solid build..runs very quiet lots of room ..my 7 drives are lost in the cosmos....it looks like a suit case sitting on my floor
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post #26 of 163
6/11/12 at 4:13pm
Quote:
Originally Posted by bob808 View Post

Can either of you CoolerMaster reps help me get an upgraded fan controller?
I have the Cosmos 2 (and still have my trusty cosmos1000, both cases are awsome!) and have a nice build log going (almost done, just sleeving left).
The thing is, I removed the sticker with the serial number.
I just looked through the build log, but even though there are some pictures showing the sticker before I removed it, I cannot read it.
I would like the new controller as I have sacrificed a dvd drive for an aftermarket fan controller.
Here's a picture of my case and a link to the build log.
http://www.overclock.net/t/1212455/mkg-cosmos-ii-case-mod/0_20
img0607mi.jpg
img1493sa.jpg

Do you have a purchase receipt available?
Cooler Master Insider

Cooler Master Support

» Get the latest news and updates at the Cooler Master sponsor page.
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Cooler Master Insider

Cooler Master Support

» Get the latest news and updates at the Cooler Master sponsor page.
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post #27 of 163
6/11/12 at 4:20pm
  • Bigm
  • RuneScape player for life
Quote:
Originally Posted by CoolerMasterUSA View Post

Do you have a purchase receipt available?

I'm in the same boat as above, don't have my serial sticker anymore. But I do have my invoice from Newegg.
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post #28 of 163
6/12/12 at 4:07am
Quote:
Originally Posted by CM MR HAF View Post

My suggestion is you call your distributor of Cooler Master products or the Venlo office yourself. They would be glad to assist you. Or you could PM me with your contact information and I will forward it to the responsible parties.

Could you do the same thing for Australia as well? Im itching to try out the new revised fan controller
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post #29 of 163
6/12/12 at 9:56am
Quote:
Originally Posted by sercheese View Post

I have written to swiss distributor and here is what they have answered me:
Quote:
Der kostenlose Austausch gilt nur für US Geräte. Ein Austausch ist für Europa ist nicht angedacht bis jetzt. Weitere Infos erhalten Sie ansonsten von customersupport@coolermaster.com
which means:
Quote:
The free upgrade is only possible for US devices. An upgrade in Europe is not thought till now.
Does it mean that Coolermaster treat customers from Europe worser as those from US?
ok, thank you very much! I have received a message that someone will send me a new controller and as I see there are more people in Europe, it's my first contact with Coolermaster, when it goes, then a super one!
Edited by sercheese - 6/13/12 at 9:43am
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post #30 of 163
6/13/12 at 10:33am
very good news:D:D
Thanks CM
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