Hello! I would very much need your help.
I live in Sweden. I got my Cosmos-II case about 1.5 month ago. I've been experiencing the exact same problems as others been mentioning here, basically fan control bizarre behavior with mysterious sounds and non-shifting fan colors, not being able to shift fan speed via the case panel and even self-terminating fan activity
I've been in contact with the store I bought the case from. The only way might be to ship the case 50 miles since I've moved since I bought the case... and get a new one, but I wouldn't know if the new case would have the same problem or not! I thought it should be easier to just get an upgraded fan control with the certain knowledge that the problem won't occur again.
I've tried to contact a Cooler Master office in Stockholm, e-mailed them 4 times, calling the several times, with no luck of getting any kind of reply at all. The same thing goes with the Taiwan office which was advised in another reply here... e-mailed several times, never got an answer or any kind of help at all
Then I reached this thread, there was some kinda relief at least to find out I wasn't alone out there with fan control problems. Since then I've also talked to a Cooler Master representative in "livehelp" who also admitted that this has been a recurring problem and the only way to completely be sure to get rid of it was to get the fan control changed. Simply swapping the case to a new one but with the same kind of older fan control might render in a persisting problem.
Now since all the North American customers are eligible to receive new fan controls (v.2), I was hoping for some Coolermaster representative here to help me out as well. I'm sorry I live in Sweden and not in North America but I was hoping to be able to receive the same kind of help as other... because otherwise I love my new case!
And I've got all the necessary information with S/N and case numbers and everything. So please help or advise.
Many thx in advance.
/B.Edited by Bittornado - 7/27/12 at 5:04am