Quote:
Hello again guys... any help on the above issue please?Originally Posted by Bittornado 
Hello! I would very much need your help.
I live in Sweden. I got my Cosmos-II case about 1.5 month ago. I've been experiencing the exact same problems as others been mentioning here, basically fan control bizarre behavior with mysterious sounds and non-shifting fan colors, not being able to shift fan speed via the case panel and even self-terminating fan activity
I've been in contact with the store I bought the case from. The only way might be to ship the case 50 miles since I've moved since I bought the case... and get a new one, but I wouldn't know if the new case would have the same problem or not! I thought it should be easier to just get an upgraded fan control with the certain knowledge that the problem won't occur again.
I've tried to contact a Cooler Master office in Stockholm, e-mailed them 4 times, calling the several times, with no luck of getting any kind of reply at all. The same thing goes with the Taiwan office which was advised in another reply here... e-mailed several times, never got an answer or any kind of help at all
Then I reached this thread, there was some kinda relief at least to find out I wasn't alone out there with fan control problems. Since then I've also talked to a Cooler Master representative in "livehelp" who also admitted that this has been a recurring problem and the only way to completely be sure to get rid of it was to get the fan control changed. Simply swapping the case to a new one but with the same kind of older fan control might render in a persisting problem.
Now since all the North American customers are eligible to receive new fan controls (v.2), I was hoping for some Coolermaster representative here to help me out as well. I'm sorry I live in Sweden and not in North America but I was hoping to be able to receive the same kind of help as other... because otherwise I love my new case!
And I've got all the necessary information with S/N and case numbers and everything. So please help or advise.
Many thx in advance.
/B.
Hello! I would very much need your help.
I live in Sweden. I got my Cosmos-II case about 1.5 month ago. I've been experiencing the exact same problems as others been mentioning here, basically fan control bizarre behavior with mysterious sounds and non-shifting fan colors, not being able to shift fan speed via the case panel and even self-terminating fan activity
I've been in contact with the store I bought the case from. The only way might be to ship the case 50 miles since I've moved since I bought the case... and get a new one, but I wouldn't know if the new case would have the same problem or not! I thought it should be easier to just get an upgraded fan control with the certain knowledge that the problem won't occur again.
I've tried to contact a Cooler Master office in Stockholm, e-mailed them 4 times, calling the several times, with no luck of getting any kind of reply at all. The same thing goes with the Taiwan office which was advised in another reply here... e-mailed several times, never got an answer or any kind of help at all
Then I reached this thread, there was some kinda relief at least to find out I wasn't alone out there with fan control problems. Since then I've also talked to a Cooler Master representative in "livehelp" who also admitted that this has been a recurring problem and the only way to completely be sure to get rid of it was to get the fan control changed. Simply swapping the case to a new one but with the same kind of older fan control might render in a persisting problem.
Now since all the North American customers are eligible to receive new fan controls (v.2), I was hoping for some Coolermaster representative here to help me out as well. I'm sorry I live in Sweden and not in North America but I was hoping to be able to receive the same kind of help as other... because otherwise I love my new case!
And I've got all the necessary information with S/N and case numbers and everything. So please help or advise.
Many thx in advance.
/B.
Today I tried to do a parts request via "EU Customer Service", but there seems to be no e-mail address to the Europe Service Center Office situated in The Netherlands. I'm very keen to at least be able to discuss the above matter to someone representing Cooler Master to find a solution. Will someone please help me out?!
Regards,
/B.
