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[Build Log] - The Big Budget Boomer Box (aka, the "BBBB") - Page 56

post #551 of 3982
I don't think the real problem with EK had anything to do with the nickel issue: that was just a few products. It had to do with their handling of it and Sidewinder.

http://www.realredraider.com/vbulletin/showthread.php?p=201633#post201633
Quote:
Truth be told, after we sent our EK Nickel products back, were issued proper credit and paid our last bill, we were going to continue to stock their copper blocks. That was, until, Eddy himself then demanded we pay EK a non-negotiable sum of $10,000 USD for damages we caused to their product line.

I can't speak for others, but I prefer not to support any company that shafts its own customers and resellers. This whole thing actually has a dedicated thread on OCN, so discussion can be done there: http://www.overclock.net/t/915966/please-read-before-purchasing-ek-nickel-plated-blocks-update-revised-plating-info
post #552 of 3982
As little as I want to support them, it's for the mostly the only way to get water-cooling parts in Norway apart from ordering international.
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post #553 of 3982
Thread Starter 
I'm not going to dirty up this thread with my complaints about my AquaComputer customer service, but for those interested, I've started a separate thread here. Will be updating my # of days count each day until resolved.
post #554 of 3982
Quote:
Originally Posted by cpachris View Post

EK took a hit to their reputation with the nickel finish fiasco and how they handled it. I've been on that side of potential problems also, and the last thing a company should do is admit that there is a problem before they are sure about it themselves. If a company came out and apologized for problems everytime a forum thread had someone say they had a problem....it would be never ending. So I have a lot of empathy for EK. Plus, I think they ended up dealing with the situation fairly. New plating process, clear identification of old vs new process, and free returns if you have issue with the old plating products. You can't ask for much more than that.
I have not ever used their blocks or reservoirs, so I have no first hand experience. I think their products are attractive (well...maybe not those new block designs smile.gif ). But as far as flexibility on placement of inlet/outlet.....FrozenQ will put as many as you want.... wherever you want them. Custom work is always provides a lot of flexibility. Plus...he's doing some special work for me to customize my sooner theme. Should have pictures soon!

Just for the record EK didn't offer free returns on the old plating because it was the right thing to do, in fact Federal Law prohibits any company from withdrawing or revising a given warranty for defects in materials and workmanship. We will never know what EK would have done if this law didn't exist!

Anyhow I love my EK-MultiOption RES X2 - 250 Advanced reservoir and have never had a problem, they seem to be well made.
post #555 of 3982
Quote:
Originally Posted by Systemlord View Post

Just for the record EK didn't offer free returns on the old plating because it was the right thing to do, in fact Federal Law prohibits any company from withdrawing or revising a given warranty for defects in materials and workmanship. We will never know what EK would have done if this law didn't exist!
Anyhow I love my EK-MultiOption RES X2 - 250 Advanced reservoir and have never had a problem, they seem to be well made.

The law prevents them from going above and beyond the warranty?
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post #556 of 3982
Thread Starter 
Quote:
Originally Posted by Systemlord View Post

Just for the record EK didn't offer free returns on the old plating because it was the right thing to do, in fact Federal Law prohibits any company from withdrawing or revising a given warranty for defects in materials and workmanship. We will never know what EK would have done if this law didn't exist!
Anyhow I love my EK-MultiOption RES X2 - 250 Advanced reservoir and have never had a problem, they seem to be well made.


That's fair. I'll be an optimist and believe they would have done it anyway. wink.gif

I've heard good and bad about their reservoirs....but I guess that is typical for a company selling as many units as EK does.
post #557 of 3982
Thread Starter 
Quote:
Originally Posted by merlinx76 View Post

The law prevents them from going above and beyond the warranty?

What would you have had them do other than replace any items that had corrosion? I think they did everything you could ask.
post #558 of 3982
Quote:
Originally Posted by cpachris View Post

What would you have had them do other than replace any items that had corrosion? I think they did everything you could ask.

He said that the law prevented them from offering free returns... I just find that very unlikely. I would think that law is to prevent a company from not living up to a warranty, not to keep them from doing even better than said warranty. I'm not speaking one way or another about how EK actually handled it or anything.
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post #559 of 3982
Quote:
Originally Posted by merlinx76 View Post

The law prevents them from going above and beyond the warranty?

I believe you might be confused, you probably weren't there when all of this was going on, but at first EK denied all warranty claims that had corrosion and/or nickel flaking. It wasn't until EK was informed by a forum member that Federal Law prohibits withdrawing or revising a given warranty for defects in materials and workmanship. Do not confuse kindness (above and beyond the warranty) with following Federal Law for which only happened once EK became aware.
post #560 of 3982
Thread Starter 
Quote:
Originally Posted by merlinx76 View Post

He said that the law prevented them from offering free returns... I just find that very unlikely. I would think that law is to prevent a company from not living up to a warranty, not to keep them from doing even better than said warranty. I'm not speaking one way or another about how EK actually handled it or anything.

I don't read his comment to say that. I think he was saying that they had to STILL offer free returns, because that was their warranty. The company lived up to the original warranty.
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