3x Diablo 3 guest passes - Page 2

Been wanting to try this game out for some times now, this should be my chance!


Tech Support: "Thank you for calling tech support. How may I help you?"
Me: "Yeah, um, I just had a power surge in my dorm room, and my computer won't reboot. It's giving me the error message: [error message]"
Tech Support: "Have you tried rebooting?"
Me: "Yeah. Want me to try again?"
Tech Support: "Yes, go ahead. Tell me when Windows comes up."
Me: "Ok...it's giving me the same error message. It's not even getting into Windows."
Tech Support: "Ok, let's try rebooting again, but this time, hold the button down for longer."
Me: "Er...how much longer?"
Tech Support: "About five seconds."
Me: "All right. Holding it down now...ok, it's rebooting."
Tech Support: "Good. Tell me when Windows comes up."
Me: "Same error."
Tech Support: "Ok. Let's try a hard reboot. Turn your computer all the way off, then unplug the power cable."
Me: (??) "All right, it's out."
Tech Support: "Ok, now hold down your power button and plug it back in. But don't let go of the power button yet."
Me: "Er. Ok. Tell me when to let go."
Tech Support: "Ok, let go. Tell me when Windows comes up."
Me: "Same error message. Windows isn't coming up."
Tech Support: "Ok, let's try looking at your BIOS."
Me: "All right."
Tech Support: "Reboot your computer, and when it's coming up, hit F1 as many times as you can."
Me: "Can't I just hit it once?"
Tech Support: "No, your computer should start beeping. I want to make sure it beeps."
Me: "All right, it beeped. BIOS came up a while ago."
Tech Support: "Ok, let's walk through some things...."
He proceeded to do nothing more than confirm there was nothing wrong with my BIOS. He had me reboot again, and, of course, I got the same error message.

Tech Support: "Ok, let's try bios one more time."
Me: "All right."
Tech Support: "Now, when it's rebooting, I want you to hit the F1 key as many times as you can. It has to beep for this to work."
Me: "I really don't think my computer 'beeping' has anything to do with the problem."
Tech Support: "I think I know a little more about computers than you do, ma'am."
Me: "All right, fine, I'm hitting it. My computer is beeping."
Tech Support: "I don't believe you."
Me: "...Excuse me?"
Tech Support: "I think you're lying. I need you to hit it as many times as you can. This is very important."
Finally, I gave up on the guy and made my boyfriend finish the call. About half a minute into the call, my boyfriend gets a really funny look on his face and ejects the floppy disk that was in the drive. He rebooted it, and it worked fine.

I suppose this doubles as a stupid user story too, but you'd think a tech support person would have checked for that early on, instead all the other dumb things he had me do.

Here's a couple of short ones

Tech Support: What does the screen say now.
Person: It says, 'Hit ENTER when ready'.
Tech Support: Well?
Person: How do I know when it's ready?


Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.

Customer: "I'm having a problem installing your software. I've got a fairly old computer, and when I type 'INSTALL', all it says is 'Bad command or file name'."
Tech Support: "Ok, check the directory of the A: drive-go to A:\ and type'dir'."

Customer reads off a list of file names, including 'INSTALL.EXE'.

Tech Support: "All right, the correct file is there. Type 'INSTALL' again."

Customer: "Ok." (pause) "Still says 'Bad command or file name'."

Tech Support: "Hmmm. The file's there in the correct place-it can't help but do something. Are you sure you're typing I-N-S-T-A-L-L and hitting the Enter key?"

Customer: "Yes, let me try it again." (pause) "Nope, still 'Bad command or file name'."

Tech Support: (now really confused) "Are you sure you're typing I-N-S-T-A-L-L and hitting the key that says 'Enter'?"

Customer: "Well, yeah. Although my 'N' key is stuck, so I'm using the 'M' key...does that matter?

EDIT:same as Taikero
Edited by Vedyl - 6/18/12 at 10:13am

Tech Support: “What’s on your screen right now?”
Customer: “A stuffed animal that my boyfriend got me at the grocery store.”

Edit: I don't have 15 rep, but decided today could use some more jokes.