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Antec 920 burst/leaked, looking for additional ways to troubleshoot my motherboard. - Page 2

post #11 of 25
Thread Starter 
Quote:
Originally Posted by Fateful_Ikkou View Post

No doubt about it, the film definitely came from the 620. Unfortunately for me I got it free in a trade so I'm not the original owner therefore I can't claim warranty. doh.gif

Thanks for the info smile.gif.

I've got another hour or so before customer service opens. Man I hope this can get resolved quickly, I going to miss the CQ BF3 launch as it is frown.gif.
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post #12 of 25
Yuck man, that's some truly misfortunate stuff. I hope antec takes care of you properly. Were it me, I wouldn't stop *****ing until every component that the liquid touched is replaced. I mean, the whole reason to buy an LCS is for the ease of use so you don't have to worry about leaks.

Best of luck.
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post #13 of 25
Antec CS is awesome.
They should replace all damaged parts if you are still under warranty.
post #14 of 25
Thread Starter 
I hope so, I haven't had to RMA anything yet, so this will be a new experience, especially with the damage claims.
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post #15 of 25
Quote:
Originally Posted by Nocturin View Post

I will try tonight, the stock HS still has the TIM that intel put on it out of the factory, should I worry about that?
No modding or abused in any way. Got it set-up in the case, and forgot about it (preventative (dusting)maintenance weekend was this past weekend, ironically).
Micro Center is 2 hours away, so It's a little more than chump change tongue.gif.
They open in 15 minutes or so. Companies customer support is only open 5 hours a day, 5 days a week, and on PST (I'm on EST) no less!
Did they replace the monetary value of the system or send him parts?
I don't want to be out of a system for months redface.gif *cry

Monetary value iirc. Not sure. He posted it here and on the Corsair Forums here. Pretty sure he got paid out for it. Why not send him a PM and ask what the result was? He's an active member. smile.gif

I've never had to RMA anything through Antec, but I've spoke with Christoph at Antec (who is also an OCN Member) about a fan on an Antec PSU which rubbed a little and he said he'd had no issue RMA'ing it and even gave me an email to use to RMA it. Very helpful. PM me if you need the email address.

Tip: Photograph everything for evidence.

Does worry me a little as a I have an Antec 620 in a very small case.
 
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post #16 of 25
Thread Starter 
So update for everyone:

I got the system apart again last night, using the stock heatsink did not work and the residue is everywhere (even after I tried to clean it off the MB before I realized what it was). Right now my tab's being terribly slow in sending (email myself) the photos I took. After they send I'm going to start a "Khuler Chronicles" thread to document my customer service experience for others since it was almost impossible to find info via google, and OCN tends to pop up first when searching for geeky topics. Got my trouble ticket out to Antec (was a pain because of linux flash support, and antec doesn't like to provide alternates if the flash elements don't load), expecting a response today (hopefully, they dont open for another 4 hours). Shook the radiator again last night, has more air than I would expect in it.

Used Lunbuntu "LXDE" a little more last night. Sort of got flash to work (via chromiums internal plug-ins) and chromium is much more responsive than firefox, even after both are updated. The DE is similar enough to Windoze that it's easy to figure out where I need to go for things, still looking for my "advanced" set-up options though. I'll thy openbox tonight when I get home to see if responsiveness improves, but I'm thinking the main problem is I'm used to a SB system, with my SSD. I can't even use my SSD on this system because it's so old. redface.gif.

I'll get another sig rig description up for it so you guys can laugh at me. I think it has a nVidia FX5550 or something of the 256mb nature (AGP, really old e-machines). It's so slow >frown.gif. Where the hell is the hardware manager in these so I can find out exactly what hardware is in it?

Anyone interested in seeing photos?

edit: +rep for everyone!

@Smokin

I'll see what response I get from antec, it doesn't look like Christoph has been active recently, and I might need that email addy if I don't get a response to my trouble ticket today or tomorrow smile.gif.

Thanks again! (I've got about 150mb worth of crisp photos of the affected parts!)
Edited by Nocturin - 6/12/12 at 6:53am
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post #17 of 25
Wash the motherboard.

Take it out of the system, pull out everything plugged into it, including the CMOS battery, and wash it with hot, soapy, water. Make sure you rinse it very throughly, then leave it in a hot, dry, place with some air flow for a few days in order to dry.

And before anyone chimes in with ignorant comments about water and electronics... Water and electricity may not mix, which is why the board won't be powered on again until it's dry. There is nothing water soluble on a motherboard, except for stuff that should not be there, and nothing that short-mid term exposure to water can damage on a motherboard (other than some stickers). I could take any board in existence and leave submerged in a dirty fish tank for a month, and it would work when I was done cleaning it.

The board may already have been damaged by a short, but there is still a respectable chance that if all the (probably conductive) coolant residue is cleaned off, that it will work fine.

Also, the white stuff on the back of the board may well be flux residue. Most boards are quite filthy brand new. Cost cutting measures mean that more boards are dunked in the same bucket of solvent/sprayed down with reclaimed solvent, to clean them, meaning more junk gets left behind/redeposited. To have a really clean board usually takes a stiff brush, a can of WD40 (or custom flux remover), and trip through the dishwasher, in my experience.
Edited by Blameless - 6/12/12 at 7:12am
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post #18 of 25
Let us know how Antec handles this.. if I'm not impressed, this POS CWL is coming out of my system permanently before I'm in for $1000 in parts.
post #19 of 25
Thread Starter 
Quote:
Originally Posted by Blameless View Post

Wash the motherboard.
Take it out of the system, pull out everything plugged into it, including the CMOS battery, and wash it with hot, soapy, water. Make sure you rinse it very throughly, then leave it in a hot, dry, place with some air flow for a few days in order to dry.
And before anyone chimes in with ignorant comments about water and electronics... Water and electricity may not mix, which is why the board won't be powered on again until it's dry. There is nothing water soluble on a motherboard, except for stuff that should not be there, and nothing that short-mid term exposure to water can damage on a motherboard (other than some stickers). I could take any board in existence and leave submerged in a dirty fish tank for a month, and it would work when I was done cleaning it.
The board may already have been damaged by a short, but there is still a respectable chance that if all the (probably conductive) coolant residue is cleaned off, that it will work fine.
Also, the white stuff on the back of the board may well be flux residue. Most boards are quite filthy brand new. Cost cutting measures mean that more boards are dunked in the same bucket of solvent/sprayed down with reclaimed solvent, to clean them, meaning more junk gets left behind/redeposited. To have a really clean board usually takes a stiff brush, a can of WD40 (or custom flux remover), and trip through the dishwasher, in my experience.

I'm glad I'm not the only one crazy enough to think it's ok (because it is) to send a MB through the dishwasher biggrin.gif. All the components save the PSU and SSD/HDDs are out of the system and boxed up, waiting for the next step.

If Antec doesn't take care of it, this will be my next step. I haven't gone this route yet because I don't want to destroy evidence. I was thinking that It could possibly be flux, until I saw the back of the GPU:

450

The water-spots are on both the MB and GPU, and before I realized what it was (thought my son/wife/family dropped liquid through the top fan) tried to clean it off with some rubbing alchohol and q-tips (baby q-tips work better than normal q-tip, btw) but it was just smearing it around unless I took a cloth to "work" (pick-up) the residue off of the back of the MB. I don't see any burst caps or burn marks on the MB or GPU, so they could possibly work after a good cleaning to remove the short the residue is causing (crossing my fingers).

Oh, and the dishwasher method works great for dirty keyboards too!

So if antec doesn't take care of the damage, the GPU and CPU will be taking baths so that I can RMA them(if they don't work after the bath). biggrin.gif.
Quote:
Originally Posted by FromUndaChz View Post

Let us know how Antec handles this.. if I'm not impressed, this POS CWL is coming out of my system permanently before I'm in for $1000 in parts.

I'll post a thread up soon called the "Khuler Chronicles" to document the process., I'll link here for those of you that are interested smile.gif.
Edited by Nocturin - 6/12/12 at 7:35am
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AMD Transplant
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post #20 of 25
Wow. Just saw your post, bro. Man, that's terrible.

The Corsair incident similar to this one was chronicled here: H50 Leak (Updated) He had some picts up but has since cleaned up the thread some.

Just make sure you get some good picts/video of everything.

Really hope you get some help from Antec, bro. Definitely let us see how they handle this.

Good luck, Noc.
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