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Windows 7 (64-bit) not recognizing discs on an Asus DVD-RW

post #1 of 8
Thread Starter 
I've had this drive since the beginning of May for my first build and it worked just fine with driver DVD/CD's during installation. I'm not exactly sure when this problem began, seeing as I went a few weeks without needing to use discs of any sort, but now the drive won't recognize anything. (On My Computer the icon remains the same as "DVD RW Drive (D:) and acts as if it is empty.)

I'll offer as much information as I know at the moment: The drive is a C revision of the ASUS DRW-24B1ST model. I've used Microsoft's "Fix It" suggested here:

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

I've tried deleting the upper and lower filters suggested on this page:

http://support.microsoft.com/kb/314060

If it's worth mentioning, the registry had no LowerFilter entry. And I've reinstalled the drivers to this device several times already. Though it seemed peculiar to me, I also had read some people suggesting a reinstallation of iTunes? None of these methods have made a noticeable change however.

I suppose my question is, what might I be missing? Are these Microsoft "Fixes" even worth trying or should I be looking elsewhere?
post #2 of 8

Have you tried disabling and then re-enabling the drive? I know the drive I have on my ASUS laptop (it's a pioneer which I find odd because they make drives themselves...) anyways it dissappears from my computer on boot (nothing on the my computer screen) but re-enabling fixes it, hopefully this will work for you?

   
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Hard DriveHard DriveHard DriveOptical Drive
Western Digital Green Caviar  Seagate Baracuda  Hitachi Deskstar  ASUS DRW-24B1ST 
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Coolermaster T60 COOLER MASTER Excalibur R4-EXBB-20PK-R0 120mm C... Cooler Master 932 Front: 230 x 30 mm red LED fa... Cooler Master 932 Front: 230 x 30 mm red LED fa... 
CoolingCoolingCoolingCooling
Cooler Master 932 Side: 230 x 30 mm standard fa... Cooler Master 932 Side: 230 x 30 mm standard fa... Cooler Master 932 Rear: 140 x 25 mm fan x 1, 12... Cooler Master 932 Rear: 140 x 25 mm fan x 1, 12... 
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Sony KDL-32XBR9 32" HDTV Logitech Cordless Desktop Wave Pro or CoolerMas... COOLER MASTER RS-A50-SPHA-D3 Silent Pro Hybrid ... Cooler Master Storm Trooper 
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post #3 of 8
Thread Starter 
I just gave that a few tries, and tried updating drivers before and after re-enabling the drive. No luck yet.
post #4 of 8

That's really odd... I believe you have the same model desktop drive as I do...Have you tried a creating a system restore point and restoring back to an older restore point maybe say a week or whenever the last time it worked was.

   
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Hard DriveHard DriveHard DriveOptical Drive
Western Digital Green Caviar  Seagate Baracuda  Hitachi Deskstar  ASUS DRW-24B1ST 
CoolingCoolingCoolingCooling
Coolermaster T60 COOLER MASTER Excalibur R4-EXBB-20PK-R0 120mm C... Cooler Master 932 Front: 230 x 30 mm red LED fa... Cooler Master 932 Front: 230 x 30 mm red LED fa... 
CoolingCoolingCoolingCooling
Cooler Master 932 Side: 230 x 30 mm standard fa... Cooler Master 932 Side: 230 x 30 mm standard fa... Cooler Master 932 Rear: 140 x 25 mm fan x 1, 12... Cooler Master 932 Rear: 140 x 25 mm fan x 1, 12... 
CoolingOSOSOS
COOLER MASTER Turbine Master MACH1.8 R4-TMBB-18... Windows 7 Professional 64-Bit Arch Linux 64-Bit Gentoo 64-Bit 
MonitorKeyboardPowerCase
Sony KDL-32XBR9 32" HDTV Logitech Cordless Desktop Wave Pro or CoolerMas... COOLER MASTER RS-A50-SPHA-D3 Silent Pro Hybrid ... Cooler Master Storm Trooper 
MouseAudioAudio
Logitech MX 1100 Cordless Laser Mouse GTX 460 HDMI output to Home Theater Onkyo HT-S3400 5.1ch Home Theater Surround Sound 
CPUGraphicsRAMHard Drive
Intel Core i7-3630QM NVIDIA GTX 670MX  DDR3 1600 MHz SDRAM 1TB 5400 RPM HGST Travelstar HDD 
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Hard DriveHard DriveHard DriveOptical Drive
Western Digital Green Caviar  Seagate Baracuda  Hitachi Deskstar  ASUS DRW-24B1ST 
CoolingCoolingCoolingCooling
Coolermaster T60 COOLER MASTER Excalibur R4-EXBB-20PK-R0 120mm C... Cooler Master 932 Front: 230 x 30 mm red LED fa... Cooler Master 932 Front: 230 x 30 mm red LED fa... 
CoolingCoolingCoolingCooling
Cooler Master 932 Side: 230 x 30 mm standard fa... Cooler Master 932 Side: 230 x 30 mm standard fa... Cooler Master 932 Rear: 140 x 25 mm fan x 1, 12... Cooler Master 932 Rear: 140 x 25 mm fan x 1, 12... 
CoolingOSOSOS
COOLER MASTER Turbine Master MACH1.8 R4-TMBB-18... Windows 7 Professional 64-Bit Arch Linux 64-Bit Gentoo 64-Bit 
MonitorKeyboardPowerCase
Sony KDL-32XBR9 32" HDTV Logitech Cordless Desktop Wave Pro or CoolerMas... COOLER MASTER RS-A50-SPHA-D3 Silent Pro Hybrid ... Cooler Master Storm Trooper 
MouseAudioAudio
Logitech MX 1100 Cordless Laser Mouse GTX 460 HDMI output to Home Theater Onkyo HT-S3400 5.1ch Home Theater Surround Sound 
CPUGraphicsRAMHard Drive
Intel Core i7-3630QM NVIDIA GTX 670MX  DDR3 1600 MHz SDRAM 1TB 5400 RPM HGST Travelstar HDD 
Hard DriveOptical DriveOSMonitor
Corsair Neutron GTX 240GB Super-Multi DVD Writer Microsoft Windows 8 64-bit 17.3" HD LED-Backlit Display 
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post #5 of 8
Thread Starter 
I'll give that a try.
post #6 of 8
Any chance of getting a screenshot of your Device Manager? I'd like to see what it shows up as in there.

Buried in one of the menus in ImgBurn, there's an option to check for firmware updates for drives. I wonder if that might help?
http://www.imgburn.com/
     
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post #7 of 8
Thread Starter 
436
462
461

Took a few screens that might be of use. Which ImgBurn menu are you referring to? I've never seen that before.
post #8 of 8
Hmm... I wonder what that unknown device is?

When updating drivers, did you update the AHCI drivers for your board? (Usually AMD/Intel, but there are also nVidia AHCI drivers, etc. depending on your board model.)
http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=20624&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology&lang=eng


The check for firmware updates option is here:

imgburncheckforfirmware.png
     
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WD 2TB Green - WD20EARX WD 2TB Green - WD20EARS WD Blue 500GB - WD5000AAKS-00V6A0 WD Scorpio Black 500GB - WD5000BEKT-00KA9 
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Samsung 2343BWX 23" (2048x1152) I-Rocks KR-6170-BK Corsair HX620 Fractal Design Define R3 
MouseMouse PadAudioAudio
Razer Abyssus 3500DPI Mousepad + Desk Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers 
OtherOtherOther
Razer Krait 1600 DPI nGear G-C1601 Card Reader Pisen Card Reader 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
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A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
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CPUMotherboardGraphicsRAM
Phenom II X6 1055T Saberooth 990FX eVGA GTX 560 SE 4x4GB Corsair Vengeance 1600mhz 
Hard DriveHard DriveHard DriveHard Drive
Seagate 3TB 7200.14 - ST3000DM001-9YN166 WD Black 640GB - WD6401AALS WD Green 1.5TB - WD15EARS Hitachi 2TB 7200RPM - HDS723020BLA642 
Hard DriveHard DriveHard DriveHard Drive
WD 2TB Green - WD20EARX WD 2TB Green - WD20EARS WD Blue 500GB - WD5000AAKS-00V6A0 WD Scorpio Black 500GB - WD5000BEKT-00KA9 
Optical DriveOptical DriveOptical DriveCooling
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Coolit Eco R120 
CoolingCoolingOSOS
Yate Loon Fans - D12SL-12-RED/BLACK Fractal Design 120mm Fan - FD-FAN-120 Windows 7 Ubuntu 10.04 LTS 
MonitorKeyboardPowerCase
Samsung 2343BWX 23" (2048x1152) I-Rocks KR-6170-BK Corsair HX620 Fractal Design Define R3 
MouseMouse PadAudioAudio
Razer Abyssus 3500DPI Mousepad + Desk Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers 
OtherOtherOther
Razer Krait 1600 DPI nGear G-C1601 Card Reader Pisen Card Reader 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
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Antec Neo HE 550w Logitech G5 
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