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Kuhler Chronicles (Antec 920 Leak - Update 15 - 10/1/12) it's still not over. - Page 11

post #101 of 346
^ah. gotcha. makes some sense.
post #102 of 346
Send this to Antec thumb.gif

Dear Antec,
If you were to give me a 10,000 dollar credit to buy your products I would give it away to a bum. ANTEC F_U
post #103 of 346
Thread Starter 
Quote:
Originally Posted by OverClocker55 View Post

Send this to Antec thumb.gif
Dear Antec,
If you were to give me a 10,000 dollar credit to buy your products I would give it away to a bum. ANTEC F_U

lachen.gif

If I was angry(I'm still fuming but whatevs) and had another rig to use, that would be a very tempting.

Unfortunately, that wouldn't get me anywhere, though tongue.gif.
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AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
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Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
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post #104 of 346
This is terrible. Good luck man.
 
Family Rig
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Silicon Lottery i7 4790k 4.8 GHz Asus Maxiumus VII Hero Asus GTX 970 4GB Strix 16 GBKingston Hyper X 1600 MHz 
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Corsair Neutron XT 480 GB [1] WD Red 4TB [Data] [1] Seagate Firecuda 2TB [Games] Noctua NH-D15S 
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AMD Phenom II X4 965 Asus 990FX Sabertooth PNY GTX 570 1280 MB 6 GB Corsair DDR3 1333 
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Silicon Lottery i7 4790k 4.8 GHz Asus Maxiumus VII Hero Asus GTX 970 4GB Strix 16 GBKingston Hyper X 1600 MHz 
Hard DriveHard DriveHard DriveCooling
Corsair Neutron XT 480 GB [1] WD Red 4TB [Data] [1] Seagate Firecuda 2TB [Games] Noctua NH-D15S 
OSMonitorKeyboardPower
Windows 10 pro Asus VG248QE 120 Hz Lightboost Enabled Logitech G810 Corsair AX760 
CaseMouseAudioAudio
Fractal Design Define R4 Logitech G Pro AudioEngine D1 DAC ATM-M50 
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AMD Phenom II X4 965 Asus 990FX Sabertooth PNY GTX 570 1280 MB 6 GB Corsair DDR3 1333 
Hard DriveOptical DriveCoolingOS
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post #105 of 346
Quote:
Originally Posted by Nocturin View Post

Thanks! redface.gif
My days a little more free today at work, so I'll be calling this afternoon to see the response I get.
If it's not a positive response, well, it will start the jihad. I will keep updating as I get information, but we're almost at a week with no contact (analog or digital) from antec at all.

I have some good news, lmaosmiley.gif they gave me a refund today (Thursday). They paid me for just the Kuhlers + Tax tho, no shipping so I got around $245. Oh well time to count the little losses shipping and move on smile.gif So no more need for any Jihads, Crusades or Dharma Yudha's anymore smile.gif I cant say that I am very very happy not just because of their delay giving me my refund but the so many bad pumps I was given.

Good Bye Antec. I want to take a long break from you and look myself in the mirror before I buy your parts again.

Good Luck Nocrturn, I really hope you get your refund bud thumb.gif
Quote:
Originally Posted by raptorxrx View Post

Another thing you might think about is calling up the Credit Card company you used to buy your cooler. (Assuming it was bought with a CC)
Usually they can help you sort out disputes with purchases and things like that. I don't know, might be worth looking into.
I had a friend who's camera failed 5 days out of warranty. Called up the company full refund was issued.
Currently my Mom is in a dispute with an online dealer, called up Visa, they are currently talking to the bank that manages the company. They can be useful sometimes.

Only if its within the first 30 days, after that the CC companies here wouldn't let you charge back without a big hassle and fees. frown.gif
Edited by TheBirdman74 - 6/20/12 at 8:16pm
post #106 of 346
No more Antec. Yuck! What a bad experience.

I've used and recommended Antec for years and years! I don't think I'll risk customer service like that in my IT department at work. Shoot I've been there for 6 months and have chosen Antec several times. Mainly PSUs. I've also had an excellent experience with my 920 in my p67 build last year.

I hope they resolve this for you and soon. Best of luck bud.
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Intel i7-6800k| 4.2Ghz | 1.291v ASRock x99 Professional Fatal1ty / 3.1 EVGA Titan X | EK-FC Copper | EK Backplate 32Gb Corsair Vengeance RGB DDR4 3467Mhz 
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Samsung 850 PRO 512GB Samsung 850 EVO 500GB WD Red 3TB 2.5in HGST 500GB 
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x99 Liquidx
(17 items)
 
Sandy z77 Pro
(11 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7-6800k| 4.2Ghz | 1.291v ASRock x99 Professional Fatal1ty / 3.1 EVGA Titan X | EK-FC Copper | EK Backplate 32Gb Corsair Vengeance RGB DDR4 3467Mhz 
Hard DriveHard DriveHard DriveHard Drive
Samsung 850 PRO 512GB Samsung 850 EVO 500GB WD Red 3TB 2.5in HGST 500GB 
CoolingCoolingCoolingCooling
XSPC Rasa Dual Bay Reservoir | D5 XSPC RX360 Radiator EK Supremacy EVO | Red XSPC Photon 270 Reservoir 
CoolingOSMonitorPower
Alphacool UT60 280MM Radiator Windows 10 Pro x64 2 x Dell U2515H @ 75Hz Seasonic 1250XM 
Case
Corsair Graphite 780T 
CPUMotherboardGraphicsRAM
Intel Core i7 2700k | 48x | 1.328v Asrock Fatal1ty z77 Professional Asus DCUII GTX 670 | 2GB | 1254Mhz | 3.48Ghz  8GB Mushkin BL DDR3 | 2133Mhz | 1.5v 
Hard DriveHard DriveCoolingOS
Samsung 830 128GB  3x Seagate NL35 400GB 7200rpm XSPC Rasa Raystorm Extreme RX360 D5 Windows 10 Pro 
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post #107 of 346
Thread Starter 
Congrats!

I'm glad you got that settled.

Hopefully my process goes better than it has.



Update 8:

I got an email (comment on the trouble ticket) detailing the testing procedure if I decided to send my parts in:
Quote:
Comment: Hi J****,

Here is our testing procedures just in case you decide to ship your parts to us.

Steps 1-6 ...\snip/

If the components pass the test without the problem, we contact customer to send us return label for the the components.

If the components fails, we contact the customer and check the market value of the components or if we can process the RMA for the customer direct thru the manufacture/company.

As discussed earlier, we have notified management your issue.

Thanks

Antec Support Team

To reply to this comment directly, please click on the link below:

The steps were vauge, but it's more detail than I've gotten before. This is also the second time I've requested a call back without receiving one by the end of their workday day. Something about lunch or another >.>
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
KeyboardPowerCaseMouse
Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
Mouse PadAudio
None - Blue Track baby Senn HD428 
  hide details  
Reply
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
KeyboardPowerCaseMouse
Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
Mouse PadAudio
None - Blue Track baby Senn HD428 
  hide details  
Reply
post #108 of 346
Thread Starter 
I don't particularly want a refund either, so I need to research their tower coolers to find out if they will fit on 1155 and the performance for the price before I make any decisions.
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
KeyboardPowerCaseMouse
Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
Mouse PadAudio
None - Blue Track baby Senn HD428 
  hide details  
Reply
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
KeyboardPowerCaseMouse
Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
Mouse PadAudio
None - Blue Track baby Senn HD428 
  hide details  
Reply
post #109 of 346
One thing I forgot to mention was that they never contacted me about the refund, I found it deposited on my bank account with a reference, pretty sure which was this morning.
Send them a video, that's what I did almost 2-3 weeks ago, also why not send them a link to this topic what what we think of them now. thumb.gif

IMHO, Bud, I really don't think Antec really gives an effin crap what a few of us here at OCN think of them(sorry guys) because we after all represent a small minority and they probably don't think we would be a big of a loss even we decided to stop buying their parts. Which is sad because I see this issue with antec pumps a lot over the internet. frown.gif


Anyway, Good luck..I hope you can get a refund soon smile.gif
post #110 of 346
This is the lamest thing I've read in a week, and I've read some godawful news articles. CLCs used to have an awesome reputation for the budget minded watercooler but now... You may as well stick to the stock cooler until you can build a closed loop that you can zip-tie, worm clamp, or compression fit the hell out of.

Good luck getting this BS sorted out. My heart goes out to you. I have an Antec 920 but it never got a chance to do anything more than be really loud @ %100. I moved to a Swiftech kit only two weeks later and now the Antec sits in the closet waiting for me to build another rig, but you know how budgets can get in the way. hmmsmiley02.gif
Quote:
I originally wanted to go with one of the cheaper RASA kits, but the wife pulled back the budget at the last moment, so I went with my second choice

I think if all of the wives of the world understood our little hobby, Intel, AMD, Nvidia and other tech companies' stock would shoot through the roof : ]

Too bad the real world keeps interfering wink.gif

TL;DR: I'm rooting for you! thumb.gif
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