Originally Posted by Nocturin
Sorryfor taking so long.Update 9:
So the phone call I had thursday did not go so well, and it was a manager call back. I have a bunch of notes, but I've done some thinking and I've decided not to post them out of respect. Some things said were not very agreeable, to put it simply. The way that I've been treated has been terrible customer service, especially after that call. I was fuming well into my companies holiday (friday), but because they got to me before I was able to do my update, I'll let most of it slide.. for now
(full page of notes from the conversation). Friday I received this email:
Comment: Hi J****,
My supervisor understands your situation and has authorized a shipping label to be given. Please only include the contents you feel where damaged by our product. Also, please reply back with the product and serial numbers to the parts you feel where damaged. Please wait shortly and I will send you a return label via e-mail.
Antec Support Team
To reply to this comment directly, please click on the link below:
The spelled my name wrong, but that's just a nit-pick that has no real relevance to the discussion (besides that it's a pet-peeve).
Anyways, I've responded via the comment system and I will keep ya'll updated (should be shorter updates so no more major delays/holidays).
Does anyone live/near in the Greenville Metro, SC area? I want to test my CPU/RAM so that I can send the minimum, shipping $500+ dollars through the mail just makes me nervous
Thanks again everyone, you words of support have helped me through this first world problem!
(I still need to call and confirm; Phone's open from 10-3pm PST is very bad timing for me, it falls right in the busy parts of my workday)
Man, you have been through the ringer with those guys, but I'm glad to see you aren't backing down. Far too many companies operate this way hoping the customer will just go away because it's too much of a hassle to deal with, so good for you for hanging in there.
And thank you for taking the time to keep this log going here. Threads detailing customer responsiveness (positive and negative) are invaluable to the community for helping people determine the true value of a product. I can tell you while I have been using Antec equipment since the late 1990's, this experience will cause me to rethink future purchases for equipment that has the potential to damage other components within the system.
Keep up the good fight...we're all pulling for you.
BTW, one other option you might keep in mind if they fall short on delivering is filing a complaint with the Better Business Bureau. Not surprisingly, Antec has earned an "F" rating with the BBB
, but it does look like they do actually attempt to resolve cases when they are filed. And there's a handy quick link on their BBB page to file a complaint if you decide to go that route.