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Kuhler Chronicles (Antec 920 Leak - Update 15 - 10/1/12) it's still not over. - Page 15

post #141 of 346

Looks like you finally got somewhere! Gratz! They probably just finally gave in because it was costing them more than the shipping would be.

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post #142 of 346
Quote:
Originally Posted by nvidiaftw12 View Post

Looks like you finally got somewhere! Gratz! They probably just finally gave in because it was costing them more than the shipping would be.
It's always fun to see customer service give up and just do what you want.
post #143 of 346
Quote:
Originally Posted by Nocturin View Post

Sorryfor taking so long.
Update 9:
So the phone call I had thursday did not go so well, and it was a manager call back. I have a bunch of notes, but I've done some thinking and I've decided not to post them out of respect. Some things said were not very agreeable, to put it simply. The way that I've been treated has been terrible customer service, especially after that call. I was fuming well into my companies holiday (friday), but because they got to me before I was able to do my update, I'll let most of it slide.. for now tongue.gif (full page of notes from the conversation). Friday I received this email:
Quote:
Comment: Hi J****,
My supervisor understands your situation and has authorized a shipping label to be given. Please only include the contents you feel where damaged by our product. Also, please reply back with the product and serial numbers to the parts you feel where damaged. Please wait shortly and I will send you a return label via e-mail.
Regards,
Antec Support Team
To reply to this comment directly, please click on the link below:
The spelled my name wrong, but that's just a nit-pick that has no real relevance to the discussion (besides that it's a pet-peeve).
Anyways, I've responded via the comment system and I will keep ya'll updated (should be shorter updates so no more major delays/holidays).
Does anyone live/near in the Greenville Metro, SC area? I want to test my CPU/RAM so that I can send the minimum, shipping $500+ dollars through the mail just makes me nervous redface.gif
Thanks again everyone, you words of support have helped me through this first world problem!
(I still need to call and confirm; Phone's open from 10-3pm PST is very bad timing for me, it falls right in the busy parts of my workday)

Man, you have been through the ringer with those guys, but I'm glad to see you aren't backing down. Far too many companies operate this way hoping the customer will just go away because it's too much of a hassle to deal with, so good for you for hanging in there.

And thank you for taking the time to keep this log going here. Threads detailing customer responsiveness (positive and negative) are invaluable to the community for helping people determine the true value of a product. I can tell you while I have been using Antec equipment since the late 1990's, this experience will cause me to rethink future purchases for equipment that has the potential to damage other components within the system.

Keep up the good fight...we're all pulling for you.

Regards,
HateTheSnow

BTW, one other option you might keep in mind if they fall short on delivering is filing a complaint with the Better Business Bureau. Not surprisingly, Antec has earned an "F" rating with the BBB, but it does look like they do actually attempt to resolve cases when they are filed. And there's a handy quick link on their BBB page to file a complaint if you decide to go that route.
     
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post #144 of 346
Quote:
Originally Posted by HateTheSnow View Post

BTW, one other option you might keep in mind if they fall short on delivering is filing a complaint with the Better Business Bureau. Not surprisingly, Antec has earned an "F" rating with the BBB, but it does look like they do actually attempt to resolve cases when they are filed. And there's a handy quick link on their BBB page to file a complaint if you decide to go that route.
Great; I'll probably avoid Antec completely from now on after seeing that.
post #145 of 346
Quote:
Originally Posted by Art Vanelay View Post

Great; I'll probably avoid Antec completely from now on after seeing that.

Agreed lol- that's very lousy- keep in mind though, people dissatisfied with a company are MUCH more likely to file with the BBB than those very satisfied, so it may skew things quite a bit.
post #146 of 346
The BBB is pretty fair about how they rate businesses. They realize they are dealing with the negative side of things, so ratings are based on factors such as volume & nature of complaints, effort by the company to resolve the issue, years in business, etc.

Case in point, there are other companies who are well known in this community with A+ ratings. Intel, EVGA, and Silverstone to name a few...these links point to their respective BBB pages.
     
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Matrox Mojito Kingston Value Ram FB DDR2-800 3Ware 9650-SE SATA RAID Controller 2 x WD VelociRaptor (WD3000HLFS) 
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6 x WD RE4 (WD2003FYYS) WD Black 2TB (WD2001FASS) LG GGW-H20L Blu-Ray Burner Windows 7 Ultimate (64-bit) 
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post #147 of 346
Quote:
Originally Posted by HateTheSnow View Post

The BBB is pretty fair about how they rate businesses. They realize they are dealing with the negative side of things, so ratings are based on factors such as volume & nature of complaints, effort by the company to resolve the issue, years in business, etc.
Case in point, there are other companies who are well known in this community with A+ ratings. Intel, EVGA, and Silverstone to name a few...these links point to their respective BBB pages.

Thanks for the correction- I guess Antec doesn't have much of an excuse then (very much exemplified by this entire thread) I WOULD still buy cases from them, since they are not likely at all to effect ANY parts, but this whole thread has still completely turned me off from them, and it's of no fault of anyone other than Antec. An F with the BBB was not expected of Antec for me before this whole deal but I can't really deny it now- especially if the BBB is fair in their ratings unlike Google who just lets it all hang out XD
post #148 of 346
Quote:
Originally Posted by Reista View Post

Thanks for the correction- I guess Antec doesn't have much of an excuse then (very much exemplified by this entire thread) I WOULD still buy cases from them, since they are not likely at all to effect ANY parts, but this whole thread has still completely turned me off from them, and it's of no fault of anyone other than Antec. An F with the BBB was not expected of Antec for me before this whole deal but I can't really deny it now- especially if the BBB is fair in their ratings unlike Google who just lets it all hang out XD
If you buy a broken case you can just return it to the store you bought it from, and not ship it to California for a replacement. Anything else from them; I wouldn't want to deal with that amazing customer service.

Also, I looked up XFX on the BBB. lol they got an F
http://www.la.bbb.org/business-reviews/Computer-Dealers-Retail/XFX-USA-in-Ontario-CA-13204616

This is a good tool to decide who to buy a graphics card from.
post #149 of 346
It does have problems tho. Look up Corsair.
post #150 of 346
Quote:
Originally Posted by 3930K View Post

It does have problems tho. Look up Corsair.
oh wow, I did not expect Corsair to get an F. I've heard people complaining about RMAing things from Antec and XFX before, though.
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