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Kuhler Chronicles (Antec 920 Leak - Update 15 - 10/1/12) it's still not over. - Page 3

post #21 of 346
Subbed. Hope it works out for you man. I'm on the fence about whether to get 2 H60s or 2 620s for my GPUs. I was leaning toward Antec as the tubing looked better, but this may change my mind. I don't even want to think about what I would do in your shoes.
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post #22 of 346
Quote:
Originally Posted by csm725 View Post

Subbed to see how Antec handles this.
This is the first time I've seen an Antec CLC loop leak.

 

Threads like this make me glad that I didn't decide on getting a closed water loop like this. Noctua D14 FTW!

 

 

 

OP, it doesn't look like they're going to budge on the shipping cost. The cost of shipping & insurance is going to be a pain but I guess it's better than replacing all the damaged parts in your computer. You should definitely test the hard drive and RAM on your friend's computer. This will help reduce weight and damage to the hard drive in transit. I just re-read the thread and it seems like they want you to pay return shipping costs too! I'm definitely not going anywhere these loops any time soon.

    
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post #23 of 346
I'll be watching this to see the outcome, heard wonders of Corsair's warranty service whenever one of their products leaked, we'll see how Antec does. thumb.gif
    
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post #24 of 346
Sorry to hear the bad news. I've been lurking and reading your updates with a lot of interest because when I put my rig together it was between an Antec 620/920 or an air cooler. After seeing this I'm glad I went air.

Hopefully Antec for their own good pull their heads out of the sand, realise that this goes beyond having to pay / make an exception, because ultimately this goes beyond one purchase. In the two pages of this thread we've seen people praise corsair's RMA process and if people get treated right they'll be back time and time again.
post #25 of 346
Quote:
Originally Posted by kcuestag View Post

I'll be watching this to see the outcome, heard wonders of Corsair's warranty service whenever one of their products leaked, we'll see how Antec does. thumb.gif

Same. I remember when that one H50 leaked and Corsair reimbursed the owner of the rig. that was when the H50 came out and no doubt Corsair was doing everything to make sure everything was all good.

Antec needs to step it up and to address this issue.
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post #26 of 346
Thread Starter 
Thanks for the kind words guys, they help. I'm already tired of this process and It's not even gone that far. Right now I'm researching shipping + insurance costs and formulating another reply, while waiting on a reply to the 2nd to last email that I sent.

It seems like it's going to be an effort in futility until I start climbing the totem pole.

redface.gif.

I'm broke, so that has a lot to do with it, but now it's about the principle. I wouldn't be ok with paying for shipping costs so they can "test" the components, even if I had the money. As soon as my hardware leaves my hands, it's no longer my hardware, and that's what bothers me the most.
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post #27 of 346
Antec, if you read this: OCN is a community that will by products from all companies. But if you don't produce a good product, or you decide to not support a customer properly, we start disliking you. I hope you help Nocturin out. If not, myself and many others will not be recommending your coolers, and possibly your other products anymore. Take a lead: I have heard several horror stories about Corsair's coolers. Every single one had a positive outcome. Corsair paid shipping both ways, and reimbursed the person for damages.

Nocturin, best of luck.
post #28 of 346
I'll never buy an Antec product now. Honestly, I don't care if it all works out in the end, but all this trouble just to do what they should of have done in the first place. Heck, I'm sure this will continue on for at least two-three more phone conversations, and 10+ emails.
Even though I am kinda Corsair-fanboyish; Corsair would have shipped your cooler for free, checked for any faults and then issued a check for what the components are worth - with a single email, perhaps two.

(No offense on the "don't care part", talking about their RMA service, not your specific RMA - Hope it turns out well! wink.gif)
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post #29 of 346
Wow, and to think I was just contemplating replacing my Hyper 212+ Evo with a Khuler 920. Not happening now, and I like Antec.

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post #30 of 346
Quote:
Originally Posted by raptorxrx View Post

Antec, if you read this: OCN is a community that will by products from all companies. But if you don't produce a good product, or you decide to not support a customer properly, we start disliking you. I hope you help Nocturin out. If not, myself and many others will not be recommending your coolers, and possibly your other products anymore. Take a lead: I have heard several horror stories about Corsair's coolers. Every single one had a positive outcome. Corsair paid shipping both ways, and reimbursed the person for damages.
Nocturin, best of luck.

I agree. I'm new here, I decided to join as I like the idea of watercooling and was set on adding a 620 over the weekend as I've heard great things. I'm new to the whole watercooling side of things, and the possibility of a product leaking/exploding over my new components is putting me off slightly. I'm glad I found this thread, I hope the original poster manages to get somewhere with this. Good luck.
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