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Kuhler Chronicles (Antec 920 Leak - Update 15 - 10/1/12) it's still not over. - Page 21

post #201 of 346
Thread Starter 
Update 11:

got everything in the mail and out to them at the end of last week.


I'll keep you guys updated to what happens, my life has been very busy so I haven't been on OCN much over the past few days but I'll update this if anything happens!
Edited by Nocturin - 8/6/12 at 8:01am
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post #202 of 346
Thanks Noc'

Best of luck as you are FINALLY moving forward with this. Hopefully now that they've seen you stick to your guns, they'll be friendly and helpful for the rest of this process.
post #203 of 346
Ah man, I was really anxious to see the conclusion of this whole ordeal and I'm left with a cliffhanger =/ I sincerely hope the rest of the process goes smoothly for ya Nocturin thumb.gif
     
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post #204 of 346
I really hope this doesn't turn into a "our unit was defective but wasn't the cause for the rest of the system failure, we'll replace your unit but will not be covering any expenses of other failed hardware." If they do give you market value for your damage hardware that's some pretty good CS, although you'd think it'd be just average CS consider it was their product causing the fault. Perhaps we're just used to horrible CS then when we see okay CS we think it's amazing.
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post #205 of 346
Hmmm....possible outcome.
Provided market value for broken components (CPU and MOBO) and they replace the Kuhler with a refurbished one (standard practice).

Uh oh...the dark Phoenix rises to maul your components again...what will you do? What WILL you do?!


Hopefully you say "air cooler"

Cheggit: Frostytech
    
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post #206 of 346
Corsair is evil as well...

From Frostytech's Facebook page:
"
Courtesy of the Corsair Hydro H100's 120mm fan rotating at full clip...

"
    
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post #207 of 346
I really like Antec and their support. Although they do provide closed loop water coolers i think people take it too lightly. If you put your own water cooling together would you complain to the company that sold you the liquid for ruining components? Even though the loop was 100% and for unknown reasons it failed it was your risk. Don't want water damage? Use air! But i have faith in Antec repaying for damages caused.

Good luck!
post #208 of 346
Thread Starter 
Sorry about no updates - I took an OCN vacation to focus on some family stuff. Wanted to stop here first before I started reading the current happenings about the tech world.

Update 12:

They confirmed the receiving of my parts on Aug 9, and besides that I haven't gotten any other feedback. The trouble ticket was closed.on the 24th by "system". I emailed them once last week and twice today. If I don't receive a response I'll have to start blowing up phones again - yay redface.gif.

So this isn't looking good, but I'll keep ya'll updated.
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To be a NAS
(13 items)
 
Death Kühler
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AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
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Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
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post #209 of 346
Thread Starter 
Quote:
Originally Posted by ltpenguin View Post

I really like Antec and their support. Although they do provide closed loop water coolers i think people take it too lightly. If you put your own water cooling together would you complain to the company that sold you the liquid for ruining components? Even though the loop was 100% and for unknown reasons it failed it was your risk. Don't want water damage? Use air! But i have faith in Antec repaying for damages caused.
Good luck!

No, I wouldn't complain to the company of the WC parts I would've purchased unless the part clearly malfunctioned at no fault of my own.

And no, it's not my risk. The product comes with a guarantee, and it was the only reason why I purchased the product. If it had not come with that warranty, I would not of purchased it (nor gone "water").


I will be going with AIR forever in the future until there comes a time I can completely isolate the MB from harm.
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
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Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
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AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
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Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
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2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
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Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
KeyboardPowerCaseMouse
Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
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None - Blue Track baby Senn HD428 
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AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
KeyboardPowerCaseMouse
Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
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None - Blue Track baby Senn HD428 
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post #210 of 346
Quote:
Originally Posted by Nocturin View Post

Sorry about no updates - I took an OCN vacation to focus on some family stuff. Wanted to stop here first before I started reading the current happenings about the tech world.
Update 12:
They confirmed the receiving of my parts on Aug 9, and besides that I haven't gotten any other feedback. The trouble ticket was closed.on the 24th by "system". I emailed them once last week and twice today. If I don't receive a response I'll have to start blowing up phones again - yay redface.gif.
So this isn't looking good, but I'll keep ya'll updated.

It escapes me how some people are continuing to buy these units or even continuing to use the one's that they've already bought. If I was the owner of an Antec 620/920, I would sell that sucker for half-price for a quick sale on Ebay right now.
V
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V
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