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Kuhler Chronicles (Antec 920 Leak - Update 15 - 10/1/12) it's still not over. - Page 30

post #291 of 346
This thread has been successful in deterring me from buying a Kuhler for $50 - I will be purchasing a Corsair - because i've seen nothing but amazing customer support from them, not to mention they offer FULL PAID replacements for damaged items.
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post #292 of 346
Quote:
Originally Posted by M3T4LM4N222 View Post

This thread has been successful in deterring me from buying a Kuhler for $50 - I will be purchasing a Corsair - because i've seen nothing but amazing customer support from them, not to mention they offer FULL PAID replacements for damaged items.

I hope the REP is reading all the crap they have done.
A single mistake that should have been anticipated by Antec, proving their ignorance in their products.

At least they got it right with their case, 1200 has been out for years and still look not so bad while the new models are looking like weird monsters that I never seen anybody dare say it out loud that they bought those cases.

Antec, you have failed at so many levels in my eyes, it sadden me.
post #293 of 346
Quote:
Originally Posted by Abs.exe View Post

I hope the REP is reading all the crap they have done.
A single mistake that should have been anticipated by Antec, proving their ignorance in their products.
At least they got it right with their case, 1200 has been out for years and still look not so bad while the new models are looking like weird monsters that I never seen anybody dare say it out loud that they bought those cases.
Antec, you have failed at so many levels in my eyes, it sadden me.

Could you list some of the cases that are no good? I've used the 900, 1200, 300, 200, and P280 and they were all really nice cases, especially the P280. I think all but the 900 came out after the 1200.
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post #294 of 346
Purchased a Corsair H60. Just an update.
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post #295 of 346
Quote:
Originally Posted by ANTEC CS155 View Post

Quote:
Originally Posted by Subcutaneous View Post

I was shocked to see the rep pop in this thread at all, and then they didn't even read the thread.....
Can't say I'm too surprised but I certainly hope some of the other campanies I am trying out for the first time will do better. Thermaltake and Asus I hope you treat me with dignity if I ever come crying to your customer service department.
Sorry you had to go through all this only to affirm people's worst fears - I hope to god my 620 never goes out.

I read his thread before but it got me alerted that some of the statements are false.

We don't like to point fingers.

Let's get over with this and move on.

Like I've said, lessons learned and when it comes to liquid cooling, there are always a possible risk on leaks that's why we advice even if the instructions doesn't say it, Do a stress test before installing, the longer the better. (24 hour or 48) to guarantee that it won't cause you any problems.
He has the emails, I wouldn't say that to him.
post #296 of 346
I love threads like these because it really shows how customer service for most companies can really be improved. With social networking the days of blowing customers off are closing.
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post #297 of 346
Quote:
Originally Posted by ANTEC CS155 View Post

I read his thread before but it got me alerted that some of the statements are false.
We don't like to point fingers.
Let's get over with this and move on.
Like I've said, lessons learned and when it comes to liquid cooling, there are always a possible risk on leaks that's why we advice even if the instructions doesn't say it, Do a stress test before installing, the longer the better. (24 hour or 48) to guarantee that it won't cause you any problems.

That Antec guy seems rude...and I don't get the feeling he read this whole thread.
    
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post #298 of 346
Regardless if he was the first customer with leak in his water cooling system...something I highly doubt then it would just show how unprepared they are. Any good company would figure out their plan for such issues before they even consider selling closed-loop water cooling systems. Corsair obviously figured "Hey, we'll sell XXXXXXX amounts of these systems for $50+ and pay for any damage or issues that may occur" Customer service is really a big thing that defines a company, it goes hand in hand with quality products. Corsair may not produce the products they sell - but they sure do know the items they sell are high quality and bundle great customer service and great warranties with the re-branded products.
Edited by M3T4LM4N222 - 9/29/12 at 7:12pm
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post #299 of 346
Quote:
Originally Posted by ANTEC CS155 View Post

I read his thread before but it got me alerted that some of the statements are false.
We don't like to point fingers.
Let's get over with this and move on.
Like I've said, lessons learned and when it comes to liquid cooling, there are always a possible risk on leaks that's why we advice even if the instructions doesn't say it, Do a stress test before installing, the longer the better. (24 hour or 48) to guarantee that it won't cause you any problems.

How is a customer supposed to know that you advise stress testing the unit if it's not stated in the instructions? And if you're going to make recommendations like that, you need to make the product easy to test while not in the system so that if it does leak, it doesn't cause any issues.
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post #300 of 346
Thread Starter 
Considering that the unit took 4 months to leak, I for one am not willing to test a product for half of it's warranty period to determine if it is indeed safe to use thumb.gif

Still waiting on my new unit to come in the mail, P***** said he would check with the shipping department to get me the tracking number if it has indeed shipped.

Those paying attention to this thread, there will be full disclosure as soon as I receive my unit. It will be a large update.
Edited by Nocturin - 10/1/12 at 1:00pm
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