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Kuhler Chronicles (Antec 920 Leak - Update 15 - 10/1/12) it's still not over. - Page 31

post #301 of 346
Quote:
Originally Posted by ANTEC CS155 View Post

I read his thread before but it got me alerted that some of the statements are false.
We don't like to point fingers.
Let's get over with this and move on.
Like I've said, lessons learned and when it comes to liquid cooling, there are always a possible risk on leaks that's why we advice even if the instructions doesn't say it, Do a stress test before installing, the longer the better. (24 hour or 48) to guarantee that it won't cause you any problems.

Well im not going to Bash you like others.

Take this as a Learning EXP to better your customer service on a Huge Failure such as this...

If your systems leak and the person has proof that you can not Deny such as pictures / Video something you can not deny..

Put an Advanced expedited rma service in place.. When the email is sent give a phone number and ext to a Customer service rep who knows what there doing to take care of this to speed up the process.

So if you do a Advanced expedited RMA and give the person in question shipping labels to print out.. And when you get the hardware take no more then 48hrs to see if the hardware is dead.. it is quite easy to do so.. This whole process can be done in 1 month

Look at Evga for instance there cards are mediocre at best but they out sell everybody... Not because there product is the best cause it is not... because there customer service is.. It is a great feeling buying a product and knowing the company has your back if it fails.
    
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post #302 of 346
Quote:
Originally Posted by Nocturin View Post

Considering that the unit took 4 months to leak, I for one am not willing to test a product for half of it's warranty period to determine if it is indeed safe to use thumb.gif
Still waiting on my new unit to come in the mail, P***** said he would check with the shipping department to get me the tracking number if it has indeed shipped.
Those paying attention to this thread, there will be full disclosure as soon as I receive my unit. It will be a large update.

If it hasn't shipped yet, that's really sad.
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post #303 of 346
Thread Starter 
Quote:
Originally Posted by eternal7trance View Post

If it hasn't shipped yet, that's really sad.

It's supposed to ship tomorrow, the 7 buisness day delay is due to "counting inventory" in the warehouse.

I've worked in warehouses the size of an aircraft hanger and with 250k parts to count and it as still done in 2 days.

smdh.
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post #304 of 346
Quote:
Originally Posted by Nocturin View Post

It's supposed to ship tomorrow, the 7 buisness day delay is due to "counting inventory" in the warehouse.
I've worked in warehouses the size of an aircraft hanger and with 250k parts to count and it as still done in 2 days.
smdh.

Next will be a 7 business day checking of the product to make sure it's working right before sending it out.
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An Angry Robot
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post #305 of 346
I would estimate Antec sale drop by 15% just because of this thread.

Good job on failing so hard Antec.
thumb.gif
post #306 of 346
Ummm....why didn't they work on sending out the unit simultaneously with the writing and mailing of the check?

It feels like they are trolling Nocturin.
    
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post #307 of 346
I would ask for a refund instead and get a cooler from a company who knows how to deal with water cooling.
post #308 of 346
Thread Starter 
Quote:
Originally Posted by Cancer View Post

Ummm....why didn't they work on sending out the unit simultaneously with the writing and mailing of the check?
It feels like they are trolling Nocturin.

They couldn't refund the cooler for whatever reason and it was a "oh you didn't want that" moment. I came to the agreement to accept a new cooler 4 days after the check was cut for the MB/CPU.

Why they couldn't refund me, I don't know.
Quote:
Originally Posted by Abs.exe View Post

I would ask for a refund instead and get a cooler from a company who knows how to deal with water cooling.

The accounting department couldn't refund me the cooler, headscratch.gif.

Micro center is being a good sport and letting me refund the unit after I receive it.

Another 4 hour round trip. in Atlanta traffic.

yay.

After 4 months, I just want this to be over.

I don't want any more delays.
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Death Kühler
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Seasonic X660 Antec Three Hundred Saitek Rat 7 
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Mouse
MS Intellipoint 3000 
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Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
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post #309 of 346
I have some extremely nice words for Antec.
/sarcasm
post #310 of 346
Quote:
Originally Posted by Nocturin View Post

They couldn't refund the cooler for whatever reason and it was a "oh you didn't want that" moment. I came to the agreement to accept a new cooler 4 days after the check was cut for the MB/CPU.
Why they couldn't refund me, I don't know.
The accounting department couldn't refund me the cooler, headscratch.gif.
Micro center is being a good sport and letting me refund the unit after I receive it.
Another 4 hour round trip. in Atlanta traffic.
yay.
After 4 months, I just want this to be over.
I don't want any more delays.

See, even that wasn't handled right. If you wanted a refund since the part broke, you should have been able to get it. So if Microcenter is really going to do that for you. This makes me want to shop at Microcenter more and buy Antec products less.
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An Angry Robot
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