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Kuhler Chronicles (Antec 920 Leak - Update 15 - 10/1/12) it's still not over. - Page 34

post #331 of 346
Thread Starter 
Conclusion will be incoming when I receive the package.

Please stay on topic folks so we can keep this open and prevent it falling into the abyss.

I want to be able to help other members making considerations with their purchases.
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To be a NAS
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Death Kühler
(14 items)
 
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Mouse
MS Intellipoint 3000 
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2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
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Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
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post #332 of 346
Well......since there are someones who feel that this thread is skewed against Antec I'll post my experience with them here.

My PSU died and I went onto their website to RMA.
I could not figure out how to RMA
So I called the support line and they showed me where to RMA on the website.
Bad website design UI...nothing I haven't seen before.

I submitted the RMA and then got an email back in 1-2 business days.
Then I called up the RMA number as I wanted to set up an Advanced exchange.
I provided my credit card information to them and they charged me 174$ for a PSU that I paid about 120$ for off of Amazon last year.

Wasting no time I immediately mailed off my PSU with no cables or accessories.
I did confirm this process with an Antec phone representative before mailing it off.
I received the PSU in about 3-4 business days.
I now have 2 sets of cabling...the original and the ones from the (presumably refurbished) unit.
The credit card fees were reversed in 3 weeks as the information provided indicated.

Customer service wise they are above average.
They recently got a call center in America according to OP and from talking to them on the phone I'd say that is about right.
If I had to guess based on the accent I'd say in California but that's just a guess.

The people working there are not 100% professional but they are doing their job.
(The <100% professional comment refers to many subtle factors.)

Given a few years they could have great customer service.
Right now, however, I could only say they have above average customer service.

I wish them luck as I have 2 PSU's from them and one case.
They are one of the better computer manufacturers out there.
    
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Azza Hurrican 2000R SteelSeries Sensei Fnatic Genius SW-G2.1 1250 2.1 Logitech Wireless Gaming Headset G930 with 7.1 ... 
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Rubber Anti-Vibration Screw 4-Pack for Closed C... Rubber Anti-Vibration Screw 4-Pack for Open Cha... NZXT 200mm 166.2 CFM (FN-200RB) NZXT 200mm 166.2 CFM (FN-200RB) 
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NZXT 200mm 166.2 CFM (FN-200RB) NZXT 200mm 166.2 CFM (FN-200RB) Zalman ZM-MFC1 Combo 5-Channel PWM / 3-Pin Fan ... Scythe Gentle Typhoon 120 mm by Nidec Servo Cor... 
OtherOtherOtherOther
Scythe Gentle Typhoon 120 mm by Nidec Servo Cor... Scythe Gentle Typhoon 120 mm by Nidec Servo Cor... Yate Loon 140x140x25mm Clear High Speed Fan wit... Akasa Flexa FP5 PWM 5-Way Splitter - Smart Fan ... 
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post #333 of 346
Wow @ this entire thread. Just read the whole thing in the last hour and it is an eye opener with Antec. I had always held their products in high regards(PSU's namely) but the CS received is downright pathetic. I came here from a Corsair H100 leak thread oddly enough. If I went 4 months without my computer I would be pulling my hair out. Hell, being on a business trip 2 hours from home makes it boring enough during the week just having an extremely low end gaming laptop.

I would say good luck... but being 4 months in already I just hope you get the dang package. :/
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post #334 of 346
Thread Starter 
Well the RMA'd ("new") unit just arrived in NC. It should be here by friday, hopefully.

I'm almost considering using it because I want to OC my 965BE but I don't have a decent air cooler (and i want to avoid the 4hr round trip- Atlanta traffic suuucks.).

doh.gif nah.

Anyways, I'm hoping this caused a process change at antec, and it would be really nice of them if they were to detail the changes for everyone publicly to help with their public image.
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
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AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
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AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
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post #335 of 346
Quote:
Originally Posted by Nocturin View Post

Well the RMA'd ("new") unit just arrived in NC. It should be here by friday, hopefully.
I'm almost considering using it because I want to OC my 965BE but I don't have a decent air cooler (and i want to avoid the 4hr round trip- Atlanta traffic suuucks.).
doh.gif nah.
Anyways, I'm hoping this caused a process change at antec, and it would be really nice of them if they were to detail the changes for everyone publicly to help with their public image.

Ill trade you an NH-D14 for it if u pay the shippings thumb.gif
    
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7950 w/ Alphacool block G.SKILL Trident X 2500mhz 2x4gb SanDisk Extreme 240gb sata III 6gbs x5 SwiftTech Apongee Drive II 
CoolingCoolingCoolingOS
Monsta 360 86mm thick rad X 4 MCP 35X Pump x2 400ML Frozen Q Fusion res x3 Windows 7 Ultimate 64 bit 
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post #336 of 346
I hope Antec CS did test that unit 2-3 times before sending it.
It would be a shame to receive a DOA.

Good luck !
post #337 of 346
Thread Starter 
Revceived the unit, BNIB, still shrink wrapped.

I'll post up the summary if sunday when I get some time.

I plan for it to be long.

So freaking happy that this is finally resolved, thank you for all your support guys. It's an awesome community to be a part of wubsmiley.gif
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
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965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
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Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
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Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
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MS Intellipoint 3000 
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AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
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None - Blue Track baby Senn HD428 
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post #338 of 346
Quote:
Originally Posted by Nocturin View Post

Revceived the unit, BNIB, still shrink wrapped.
I'll post up the summary if sunday when I get some time.
I plan for it to be long.
So freaking happy that this is finally resolved, thank you for all your support guys. It's an awesome community to be a part of wubsmiley.gif

I got your Antec 920 it is now being leak tested lmao... sorry if i do not trust Antec to much after this.. it is gonna run for 7 days before i put it in my Closet lol..

    
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7950 w/ Alphacool block G.SKILL Trident X 2500mhz 2x4gb SanDisk Extreme 240gb sata III 6gbs x5 SwiftTech Apongee Drive II 
CoolingCoolingCoolingOS
Monsta 360 86mm thick rad X 4 MCP 35X Pump x2 400ML Frozen Q Fusion res x3 Windows 7 Ultimate 64 bit 
MonitorKeyboardPowerCase
CatLeap 2560x1440 + Acer hn274h bmiiid 120hz 3D Logitech G19 Corsair Ax1200 watts  Mountain Mods Ascension 
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Logitech M570 Pioneer SP-BS21 Bookshelf Loudspeakers + Lepai Amp 
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i7 3770k 5.2ghz  GIGABYTE G1 Assassin Sniper 3 7950 with Alphacool block 7950 w/ Alphacool Block 
GraphicsRAMHard DriveCooling
7950 w/ Alphacool block G.SKILL Trident X 2500mhz 2x4gb SanDisk Extreme 240gb sata III 6gbs x5 SwiftTech Apongee Drive II 
CoolingCoolingCoolingOS
Monsta 360 86mm thick rad X 4 MCP 35X Pump x2 400ML Frozen Q Fusion res x3 Windows 7 Ultimate 64 bit 
MonitorKeyboardPowerCase
CatLeap 2560x1440 + Acer hn274h bmiiid 120hz 3D Logitech G19 Corsair Ax1200 watts  Mountain Mods Ascension 
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Logitech M570 Pioneer SP-BS21 Bookshelf Loudspeakers + Lepai Amp 
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post #339 of 346
I just bought a Antec Kuhler 920 so hopefully I don't have the same problems! Because my system is set up horizontally I'm going to make a play-Doh wall surrounding my motherboard, haha.
Since that'll only protect me if it leaks from the radiator and some of the tubing I'll see if I can thing of anything else...
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post #340 of 346
Thread Starter 
Quote:
Originally Posted by Hokies83 View Post

I got your Antec 920 it is now being leak tested lmao... sorry if i do not trust Antec to much after this.. it is gonna run for 7 days before i put it in my Closet lol..

Lol. Dont forget to test it again after you take it out the closet. Mine failed after 4 months of usage sooo ninja.gif

I'm waiting for the D14, hopefully it will come in today. I had a fan blade fall off of my top fan and I disabled it, while playing last night the stock heatsink was running @ 6K rpm. Much louder than anything else I've heard lachen.gif


I haven't updated yet because I wanted to enjoy my 7950 (and got ME3 for $20 over the weekend).

I shall be starting the conclusion tonight, gotta go through and collect emails.

Overall, I must say, that if it was for the P****** person @ antec, this would've gone no where. It took awhile to get resolved, and way too much stress for the part, but I learned my lession with the LCS solutions. Full custom or go home tongue.gif.
Quote:
Originally Posted by Ryleh View Post

I just bought a Antec Kuhler 920 so hopefully I don't have the same problems! Because my system is set up horizontally I'm going to make a play-Doh wall surrounding my motherboard, haha.
Since that'll only protect me if it leaks from the radiator and some of the tubing I'll see if I can thing of anything else...

Good luck!
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
KeyboardPowerCaseMouse
Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
Mouse PadAudio
None - Blue Track baby Senn HD428 
  hide details  
Reply
AMD Transplant
(11 items)
 
To be a NAS
(13 items)
 
Death Kühler
(14 items)
 
CPUMotherboardGraphicsRAM
965BE GA-78LMT-S2P MSI TFIII 7950 Corsair Vengence 
Hard DriveCoolingOSMonitor
Samsung 830 Noctua NH-D14 Win7 Pro FX2490HD 
PowerCaseMouse
Seasonic X660 Antec Three Hundred Saitek Rat 7 
CPUMotherboardGraphicsRAM
AMD Athlon 64 X2 4200+ Gateway GM5072 AMD HD5550 2.0 Gb 
Hard DriveMonitorKeyboardPower
Seagate Barracuda 500Gb Samsung FX2490 MS Keyboard 3000 300w generic 
Mouse
MS Intellipoint 3000 
CPUMotherboardGraphicsRAM
2500k GigaByte Z68M-D2H-B3 MSI 560 Ti TFIII Corsair Vengance 
Hard DriveCoolingOSMonitor
Samsung 830 Antec Khuler 920 Win7 HP Samsung FX2490 
KeyboardPowerCaseMouse
Microsoft Keyboard 3000 Seasonic X-660 Antec Three Hundred Microsoft Mouse 3000 
Mouse PadAudio
None - Blue Track baby Senn HD428 
  hide details  
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