Originally Posted by kcuestag
I'm quite sure if they saw this thread and saw how many people stopped supporting Antec after reading this thread, they would deal with this a lot faster.
You have no idea how much it helped me to let Dell know about a thread I made when I had issues with their RMA support for my Dell U2711.
Good luck, hopefully everything is sorted soon.
This is what's confusing to me, it's not like I'm asking for a lot.
I spent a good 4 hours wend night looking for the higher links in the corporate chain, but I couldn't find anyone but a PR guy and someone in control of EU "global" marketing. The emails that I found were both copied, but I haven't received a response yet.
I would be absolutely ashamed to hear that my agents were treating customers this way.
Originally Posted by brfield
Nocturin, you need to email them back with a link to this thread, or PM one of the Antec CSRs here.
I emailed them a link 1-2 emails back
. It hasn't gotten any attention from antec yet. I was thinking about sending them another email with quotes from this thread with no other text.
I also searched OCN for antec hardware reps, but I don't know of any active members. If you know of any, drop the link to the profile here or PM me please
: No response yet.
It's time to ratchet this up a little. I've started talking to my social media colleagues to get some advice
. This hasn't been going on very long, but I don't want it to go on much longer, so I'm going to need help getting exposure when I start moving forward. I want antec to see the impact of this ridiculous policy beyond myself, and OCN. They're call center is open 10-4pm PST, so they just opened up shop here on the east coast. I don't want to call because I honestly have nothing nice to say, but I might to see if I can start working myself up the chain