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Kuhler Chronicles (Antec 920 Leak - Update 15 - 10/1/12) it's still not over. - Page 8

post #71 of 346
Quote:
Originally Posted by Nocturin View Post

Update 6: No response yet.
It's time to ratchet this up a little. I've started talking to my social media colleagues to get some advice smile.gif. This hasn't been going on very long, but I don't want it to go on much longer, so I'm going to need help getting exposure when I start moving forward. I want antec to see the impact of this ridiculous policy beyond myself, and OCN. They're call center is open 10-4pm PST, so they just opened up shop here on the east coast. I don't want to call because I honestly have nothing nice to say, but I might to see if I can start working myself up the chain mad.gif.

Hit up reddit /r/buildapc and /r/hardware, the Consumerist, and Twitter. I know you said you don't want to, but they tend to be incredibly effective. When there was the Corsair H50 thread here, /r/buildapc ate it up and it drove their sales up because they responded so well to it. Post over there with a write up of what has happened so far and they'll eat it up. You can then let Antec know that there are a sizable number of people looking at how they resolve it.

I think it's ridiculous that they won't pay for shipping or, at the very least, have you ship in the 920, test it, and reimburse you for the cost of shipping if the find it defective and pay for shipping for the other components to test. There's also no reason they shouldn't offer a discounted rate for shipping. When my WD HDD broke, they offered discounted 3 day shipping with insurance via UPS. I spent all of $4 to send it in and got a replacement in the same week.
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post #72 of 346
Be careful choosing Corsair as I have quite a few bad dealings with them. They aren't the savoirs that everyone says they are. I have in my possesion 5 of their products that have failed and ZERO support on any of them.

OP I feel your pain and hope every thing works out.
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post #73 of 346
Quote:
Originally Posted by Nocturin View Post

This is what's confusing to me, it's not like I'm asking for a lot.
I spent a good 4 hours wend night looking for the higher links in the corporate chain, but I couldn't find anyone but a PR guy and someone in control of EU "global" marketing. The emails that I found were both copied, but I haven't received a response yet.
I would be absolutely ashamed to hear that my agents were treating customers this way.
I emailed them a link 1-2 emails back smile.gif. It hasn't gotten any attention from antec yet. I was thinking about sending them another email with quotes from this thread with no other text.
I also searched OCN for antec hardware reps, but I don't know of any active members. If you know of any, drop the link to the profile here or PM me please smile.gif.
Update 6: No response yet.
It's time to ratchet this up a little. I've started talking to my social media colleagues to get some advice smile.gif. This hasn't been going on very long, but I don't want it to go on much longer, so I'm going to need help getting exposure when I start moving forward. I want antec to see the impact of this ridiculous policy beyond myself, and OCN. They're call center is open 10-4pm PST, so they just opened up shop here on the east coast. I don't want to call because I honestly have nothing nice to say, but I might to see if I can start working myself up the chain mad.gif.

I just checked off the Antec P280 from my order list, I was excited about getting that case, but after seeing you still haven't gotten a followup it I opted for another.
    
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post #74 of 346
Thread Starter 
You guys are awesome. I just came back from my little mini-vacation to see this smile.gif.

Anyways, no update or communication yet.

I've got a lot of work to do today, so I'll plan to update/respond later tonight.

Let's hope everything goes well (lachen.gif).
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post #75 of 346
Antec has acted dumb during this whole situation, by not paying to replace what was their fault in the first place they have just made themselves lose business. People in this thread said they were on the fence between Corsair and Antec, now they will choose Corsair. If Antec decided to replace your broken parts then it would make them look good and this would result in more sales for them. dummys.
post #76 of 346
I'm truly surprised they haven't contacted you thus far... I cannot understand why they wouldn't step up to help the end user, the person using their products... I sure hope this all works out, just hard to imagine at this point they are not willing to step up... good luck OP.
    
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post #77 of 346
Lol i'm trying to RMA my h70 through Corsair as i type this (harddrive seek sound)... Newegg will not take anything back if the UPC has even been touched. *sigh* So we will see a contrast in customer support and speed soon- after today my RMA should be answered as per their 24 hour answer promise.
post #78 of 346
Please checkout how supportive Corsair is..http://www.overclock.net/t/1213247/corsair-hs1-problems/0_30 . I send them emails about every 3 weeks have posted on 4 major forums and not one reply. Not trying to derail the thread just inform people. Once again best wishes to op smile.gif
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post #79 of 346
This whole fiasco has made me wonder if it would be better for me to buy a Rasa kit instead of a closed loop when it comes to my next rig. I reckon it would be more fun for me to set up (I'd enjoy the extra involvement with the leak testing and whatnot). Regardless, this has definitely made me think twice about Antec, I've always heard good things about their stuff; their cases are nice but this really takes the biscuit.

Good luck Nocturin.
   
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post #80 of 346
Quote:
Originally Posted by bigmac11 View Post

Please checkout how supportive Corsair is..http://www.overclock.net/t/1213247/corsair-hs1-problems/0_30 . I send them emails about every 3 weeks have posted on 4 major forums and not one reply. Not trying to derail the thread just inform people. Once again best wishes to op smile.gif

Call Corsair. You really need to stop using the email system and just call them. Never once have I had a issue with Corsair or any other company thus far when calling them.
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