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post #21 of 56
6/12/12 at 12:06pm
Reading through the article, I do think that NewEgg should have RMAed the laptop. I would expect a lot of hoops to be jumped through, but in the end, it should have been RMAed. With that being said, treating this like the MAN is trying to hold down the linux community is assanine.
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post #22 of 56
6/12/12 at 12:07pm
This is posted in the news section too. If you guys want to see more replies I'd suggest checking it out.
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post #23 of 56
6/12/12 at 12:08pm
Thread Starter 
Quote:
Originally Posted by cavallino View Post

Quote:
Originally Posted by Trippen Out View Post

We do not consider ourselves serperate as we all help each other and work together to improve what we all share in the open source world.

Oh come one! How many Linux users are just slapping Ubuntu on a netbook and reading the wiki when something breaks contributing nothing. Just because it's open source doesn't make every Linux user a warrior of peace and freedom.

I use Linux by the way. tongue.gif

 

 

odd when i quoted this, it just said here we go with a emoticon. your right it doesnt. but that topic is beyond the scope of this thread.

 

The scope really is to inform people of the potential problems with using linux on hardware purchased from newegg. Some might read this topic and think meh. stupid user should of known better. Well not everyone does and by reading that article they can draw their own conclusions but will also walk away knowing that newegg is not going to support them

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post #24 of 56
6/12/12 at 12:16pm
In this day and age, companies have to "protect" their profits and status as a reputable brand. They will do anything to make sure they will loop-hole you out of things, including a warranty. Because of the fact this guy changed the OS and is RMAing it because of hardware defects, Newegg is now claiming that, in so many words, the OS caused the hardware failure. Now, people here would pretty much deny it up and down the line, and I am pretty sure that it wasn't the OS as well, but the fact that it was changed gives Newegg that right to assume that was the case.
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post #25 of 56
6/12/12 at 12:17pm
Quote:
Originally Posted by Trippen Out View Post


odd when i quoted this, it just said here we go with a emoticon. your right it doesnt. but that topic is beyond the scope of this thread.

The scope really is to inform people of the potential problems with using linux on hardware purchased from newegg. Some might read this topic and think meh. stupid user should of known better. Well not everyone does and by reading that article they can draw their own conclusions but will also walk away knowing that newegg is not going to support them

No conspiracy. I didn't want to sound like too much of troll with a short comment but perhaps I still sound like one.
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post #26 of 56
6/12/12 at 12:21pm
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See my post regarding this here (OCN thread). Their are 3 threads on this currently. questionmark.gif

~edit~
Edited by Vidia-King - 6/12/12 at 12:43pm
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post #27 of 56
6/12/12 at 12:31pm
+1 to Vidia-king. This is a standard industry policy that makes perfect sense. Greed has nothing to do with it - how many people are gonna try to RMA a machine that they installed Linux on? It's an insignificant amount that has nothing to do with their profits.

Trying to isolate hardware vs software issues and spending hours on fixing one problem is inefficient and is frankly not their problem.

A poster named "Consumed" in the original link nails the issue on the head:
Quote:
I worked in a retail computer sales shop awhile back and HATED when customers returned a laptop with Linux on it. Made troubleshooting a pain in the ass because some models of computers had special drivers or software that made the unit work properly only in Windows, and 99% of these computers don't come with OS recovery discs anymore. Yes you can burn your own recovery discs within Windows but most consumers don't know this is possible.

So technically while it's highly unlikely that Linux would cause hardware damage or alteration, it sometimes throws the hardware in a loop due to thermal controls, etc only working from within the operating system. Yes very poor design, this stuff should be built into the BIOS/EFI, but some models of laptops are junk and they depend on proper OS/drivers to work properly. Very rare, but it happens.

This is a very gray area which I wish retailers would take a more clear stance on. Removing the factory operating system and putting Linux makes things more difficult for everyone involved, and increases the costs all around. Please, if you're going to return a laptop, at least put Windows back on it first. Thanks.
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post #28 of 56
6/12/12 at 12:32pm
Thread Starter 
Quote:
Originally Posted by Vidia-King View Post

See my post regarding this here (OCN thread). Their are 3 threads on this currently. questionmark.gif

3 wheres the 3rd. I know this thread was first. and then one in the news section. i have not seen the 3rd one yet.

 

Quote:
Originally Posted by cavallino View Post

Quote:
Originally Posted by Trippen Out View Post


odd when i quoted this, it just said here we go with a emoticon. your right it doesnt. but that topic is beyond the scope of this thread.

The scope really is to inform people of the potential problems with using linux on hardware purchased from newegg. Some might read this topic and think meh. stupid user should of known better. Well not everyone does and by reading that article they can draw their own conclusions but will also walk away knowing that newegg is not going to support them

No conspiracy. I didn't want to sound like too much of troll with a short comment but perhaps I still sound like one.

 

you sound no more like a troll then i do sir.

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post #29 of 56
6/12/12 at 1:01pm
Quote:
Originally Posted by Trippen Out View Post

I disagree. the warranty is on the hardware not the software. if windows has a BSOD you can not call newegg and get a new install or RMA the hardware for it. Sure its splittings hairs but the bottom line is. I support linux. i will spend my money with companies that also support linux and not punish those for using something out side of windows. Thats just me. I understand the concept of reinstalling windows and putting the product key back in. Honestly its most likely what I would of done too. But we shouldnt have too. 
The warranty is on device... which includes both hardware and software. If the OS is corrupt on opening, then Newegg of course would refund.

Why should a company be responsible for user modification or error basically?

I support Linux but also understand market realities. If a Newegg were to resell, they would have to reinstall the OS... but they do not have copies of the Lenovo-specific OS. Even if they did, it would take a tech time (money) to do so.
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post #30 of 56
6/12/12 at 1:28pm
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Quote:
Originally Posted by DuckieHo View Post

Quote:
Originally Posted by Trippen Out View Post

I disagree. the warranty is on the hardware not the software. if windows has a BSOD you can not call newegg and get a new install or RMA the hardware for it. Sure its splittings hairs but the bottom line is. I support linux. i will spend my money with companies that also support linux and not punish those for using something out side of windows. Thats just me. I understand the concept of reinstalling windows and putting the product key back in. Honestly its most likely what I would of done too. But we shouldnt have too. 
The warranty is on device... which includes both hardware and software. If the OS is corrupt on opening, then Newegg of course would refund.

Why should a company be responsible for user modification or error basically?

I support Linux but also understand market realities. If a Newegg were to resell, they would have to reinstall the OS... but they do not have copies of the Lenovo-specific OS. Even if they did, it would take a tech time (money) to do so.

if they can prove it was user error then yes, or only give back part of the money. however i dont think they can just say 'bang changed not our problem'
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