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Newegg fails linux community - Page 6

post #51 of 56
Quote:
Originally Posted by RandomK View Post

You mention Toshiba and as stated I have personally seen them refuse an RMA on a laptop that only had an upgraded copy of WINDOWS. How can you make that claim?

Because I've RMA'd 8 laptops with FreeBSD on them to them and all were accepted. You need to not give in to them being cheap and get what's rightfully yours.
post #52 of 56
Quote:
Originally Posted by Zaiger View Post

Could have fooled me, considering that Newegg DID accept his RMA...

The only reason it got accepted is because of the publics reaction to a situation they don't even understand.
 
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post #53 of 56
Quote:
Originally Posted by Shrimpykins View Post

The only reason it got accepted is because of the publics reaction to a situation they don't even understand.

No...that is wishful thinking.

They wrote her back saying that they were not accepting the RMA and were going to send it back to her. Then latter corrected it and sent her the RMA number. If it had anything to do with the story they would have asked her to send the laptop back as it would have already been on its way back to the customers house.
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post #54 of 56
Quote:
Originally Posted by Shrak View Post

Because I've RMA'd 8 laptops with FreeBSD on them to them and all were accepted. You need to not give in to them being cheap and get what's rightfully yours.

Fair enough. I guess the point I would make is that while I agree that they should accept it, run their net-boot, do their own testing, and fix any hardware issues, I wouldn't bet the farm on them doing so. You never know when the tech is gonna have a bad day, or some manager will have a quota of some sort. Warranties are dicey in most cases, and often replacement parts are cheaper than insured shipping. At the very least, putting the original OS back on the unit before shipping it back should be considered a step that might save you the headache of having to argue with the manufacturer or worse. My 2 cents...
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post #55 of 56
XD shouldn't blame newegg. this thread is dumb..... Everyone should just go back to this post
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post #56 of 56
Quote:
Originally Posted by Ironman517 View Post

XD shouldn't blame newegg. this thread is dumb..... Everyone should just go back to this post

I like this one a bit more, as far as highlighting what is dumb goes.
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