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post #11 of 280
6/12/12 at 11:55am
Quote:
Originally Posted by Markus View Post

What's so funny about that? Linux is an OS just as much as Windows is, shouldn't make any difference if it's Linux or Windows on it when you apply for an RMA..
On topic: That's just sad, I hope he gets it sorted out. smile.gif

yea, but if he went to the manufacture of the laptop, his rma would also most likely get denied too. It's not just NE that would have rejected him also, the manufacture of the laptop would also.
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post #12 of 280
6/12/12 at 11:57am
Quote:
Originally Posted by Abs.exe View Post

At newegg's eye it's no more the same product, it was sold as a Windows Laptop and returned broken as a linux laptop.

The laptop is still a laptop regardless. It wasn't the OS that broke it, it was a faulty part. Plain and simple in my eyes. The product was defective.

I've sent in all of my Dell and HP laptops to their respective company, and always get the problem fixed. They don't care what OS is on it or not. Newegg shouldn't either.
post #13 of 280
6/12/12 at 11:58am
This is very common with all computer manufacturers. If you install another OS, they do not have support it. Having tech support troubleshoot random operating systems that one might install is time consuming and a money loser. I am totally with Newegg on this one.
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post #14 of 280
6/12/12 at 11:59am
Quote:
Originally Posted by losttsol View Post

This is very common with all computer manufacturers. If you install another OS, they do not have support it. Having tech support troubleshoot random operating systems that one might install is time consuming and a money loser. I am totally with Newegg on this one.

They aren't troubleshooting the OS. They're troubleshooting faulty hardware.
post #15 of 280
6/12/12 at 11:59am
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Quote:
Originally Posted by phibrizo View Post

Quote:
Originally Posted by Markus View Post

What's so funny about that? Linux is an OS just as much as Windows is, shouldn't make any difference if it's Linux or Windows on it when you apply for an RMA..
On topic: That's just sad, I hope he gets it sorted out. smile.gif

yea, but if he went to the manufacture of the laptop, his rma would also most likely get denied too. It's not just NE that would have rejected him also, the manufacture of the laptop would also.

Nope, unless their return policy states anything specifically about modification of the operating system there's no way that EITHER should be denying the RMA. One of the commenters on the article said that maybe Linux wasn't allowing a fan to spin or something of the like, but that stuff is all BIOS controlled. Linux has nothing to do with it.
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post #16 of 280
6/12/12 at 12:01pm
Quote:
Originally Posted by Shrak View Post

The laptop is still a laptop regardless. It wasn't the OS that broke it, it was a faulty part. Plain and simple in my eyes. The product was defective.
I've sent in all of my Dell and HP laptops to their respective company, and always get the problem fixed. They don't care what OS is on it or not. Newegg shouldn't either.

At my eyes too it's the same thing, but to be honest it's like returning a ferrari with a completly different motor than the original one at the company eyes.

I would understand the denial, although we both know the OS change didn't do anything.
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post #17 of 280
6/12/12 at 12:02pm
Quote:
Originally Posted by Shrak View Post

Quote:
Originally Posted by losttsol View Post

This is very common with all computer manufacturers. If you install another OS, they do not have support it. Having tech support troubleshoot random operating systems that one might install is time consuming and a money loser. I am totally with Newegg on this one.

They aren't troubleshooting the OS. They're troubleshooting faulty hardware.

Doesn't matter. If you install another OS, they are under no obligation to support the computer anymore. Sometimes they will be nice and say if you reinstall the original OS, then call them back.
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post #18 of 280
6/12/12 at 12:04pm
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Quote:
Originally Posted by Abs.exe View Post

Quote:
Originally Posted by Shrak View Post

The laptop is still a laptop regardless. It wasn't the OS that broke it, it was a faulty part. Plain and simple in my eyes. The product was defective.
I've sent in all of my Dell and HP laptops to their respective company, and always get the problem fixed. They don't care what OS is on it or not. Newegg shouldn't either.

At my eyes too it's the same thing, but to be honest it's like returning a ferrari with a completly different motor than the original one at the company eyes.

I would understand the denial, although we both know the OS change didn't do anything.

Invalid argument. This is like buying a Ferrari, and being denied warranty work because you changed the radio presets. A motor is a part. It's not like he took this thing apart and changed the CPU. CPU = motor of the laptop.
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post #19 of 280
6/12/12 at 12:05pm
Quote:
Originally Posted by Abs.exe View Post

At my eyes too it's the same thing, but to be honest it's like returning a ferrari with a completly different motor than the original one at the company eyes.
I would understand the denial, although we both know the OS change didn't do anything.

I would see it more as buying a ferrari and putting an aftermarket stereo system in it. You aren't altering the hardware ( engine ) in any way.
post #20 of 280
6/12/12 at 12:07pm
Quote:
Originally Posted by DaClownie View Post

Quote:
Originally Posted by Abs.exe View Post

Quote:
Originally Posted by Shrak View Post

The laptop is still a laptop regardless. It wasn't the OS that broke it, it was a faulty part. Plain and simple in my eyes. The product was defective.
I've sent in all of my Dell and HP laptops to their respective company, and always get the problem fixed. They don't care what OS is on it or not. Newegg shouldn't either.

At my eyes too it's the same thing, but to be honest it's like returning a ferrari with a completly different motor than the original one at the company eyes.

I would understand the denial, although we both know the OS change didn't do anything.

Invalid argument. This is like buying a Ferrari, and being denied warranty work because you changed the radio presets. A motor is a part. It's not like he took this thing apart and changed the CPU. CPU = motor of the laptop.

Software can raise your voltage and make your computer run at 100% load if it wants. Changing your radio presets on a car doesn't do that.
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