New Egg's General Return Policy: (Source
These are Newegg.com’s (“Newegg”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Newegg Customer Service through any of the methods provided at www.newegg.com/HelpInfo/CustomerService.aspx
Any return for a refund may be subject to a 15% restocking fee.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from Newegg.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numberAny product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate
I am assuming that means OS and Software...at least that's how I have always taken it.
Return with stock OS = everything goes smoothly because you honored the policy.
Return without original OS = shame on you for thinking you could get away with that!
New Eggs great, period. And as phibrizo
said (post #11
), the manufacturer would also deny your RMA or return. Its common sense, the distributor of the product is not going to wast their time trying to undo customer's mistakes. That's like saying I flashed my car's ECU with an aftermarket version and now it wont start, Mitsubishi wont replace my car even tho I'm still under warranty. Edited by Vidia-King - 6/12/12 at 12:16pm