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post #21 of 280
6/12/12 at 12:07pm
Quote:
Originally Posted by losttsol View Post

Doesn't matter. If you install another OS, they are under no obligation to support the computer anymore. Sometimes they will be nice and say if you reinstall the original OS, then call them back.

Your argument however is invalid as there is no direct line in their TOS that says anything about re installing the OS. It says it must come back with original accessories, and not be damaged. I would imagine with a little more pushing, he will get this RMA'd successfully.
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post #22 of 280
6/12/12 at 12:12pm
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New Egg's General Return Policy: (Source)
Quote:
General Policy
These are Newegg.com’s (“Newegg”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Newegg Customer Service through any of the methods provided at www.newegg.com/HelpInfo/CustomerService.aspx.
Any return for a refund may be subject to a 15% restocking fee.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from Newegg.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate

I am assuming that means OS and Software...at least that's how I have always taken it.

So...
Return with stock OS = everything goes smoothly because you honored the policy.
Return without original OS = shame on you for thinking you could get away with that!

New Eggs great, period. And as phibrizo said (post #11), the manufacturer would also deny your RMA or return. Its common sense, the distributor of the product is not going to wast their time trying to undo customer's mistakes. That's like saying I flashed my car's ECU with an aftermarket version and now it wont start, Mitsubishi wont replace my car even tho I'm still under warranty. doh.gif
Edited by Vidia-King - 6/12/12 at 12:16pm
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post #23 of 280
6/12/12 at 12:16pm
Quote:
Originally Posted by Vidia-King View Post

New Egg's General Return Policy: (Source)
Quote:
General Policy
These are Newegg.com’s (“Newegg”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Newegg.com website.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Newegg Customer Service through any of the methods provided at www.newegg.com/HelpInfo/CustomerService.aspx.
Any return for a refund may be subject to a 15% restocking fee.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from Newegg.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Any product for which you have submitted a mail-in rebate

I am assuming that means OS and Software...at least that's how I have always taken it.

So...
Return with stock OS = everything goes smoothly because you honored the policy.
Return without original OS = shame on you for thinking you could get away with that!

New Eggs great, period. And as phibrizo said (post #11), the manufacturer would also deny your RMA or return. Its common sense, the distributor of the product is not going to wast their time trying to undo customer's mistakes. That's like saying I flashed my car's ECU with an aftermarket version and now it wont start, Mitsubishi wont replace my car even tho I'm still under warranty. doh.gif

 

according to the way you are interpeting that bolded statement would mean if there is any demo software or what i call bloatware installed and i uninsall it. i am no longer returning "items" that were originally included so there for the RMA should be voided.

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post #24 of 280
6/12/12 at 12:16pm
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well

is it possible that Newegg denied the RMA BECASUE a dif OS was installed? WHich could potentially break the Warranty Terms?
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post #25 of 280
6/12/12 at 12:16pm
No, this is more like: Buying a car, repainting it, having engine issues then trying to return it.

Is it Linux that wrecked the laptop? No, but I totally see where Newegg is coming from on this.
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post #26 of 280
6/12/12 at 12:21pm
Quote:
Originally Posted by NateN34 View Post

No, this is more like: Buying a car, repainting it, having engine issues then trying to return it.
Is it Linux that wrecked the laptop? No, but I totally see where Newegg is coming from on this.

But in that case, you have a flaw, becuase now you have changed a property of the physical vehicle components (outer shell).

Once a computer is sold, the blocks on the hard drive will change the moment the consumer turns it on. Just like with a car, the consumer will have to change the oil, because driving it will change the properties of that chemical. And in the US an auto maker CANNOT deny warranty service just cause vehicle service may have been performed by a 3rd party like Jiffy Lube. But that's a car, not a computer.
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post #27 of 280
6/12/12 at 12:21pm
Aren't you supposed to return an item as-received? Why would you expect to get a proper RMA when you return the computer without the OS that came with it (which was part of the purchase price?). Being "modified" doesn't mean hardware-modification. From Newegg's point of view, I don't blame them for rejecting the item for RMA.

Plus, in order to honestly evaluate it, they'd have to reinstall the original OS and test it, and ensure that a driver issue on Linux did not cause the error rather than a stock hardware problem with the item itself. Driver evaluation/debugging is not their responsibility, nor is a lengthy process of bringing the computer back to it's shipped-state just to do the testing. This is totally sensationalist. All the customer had to do was revert the system back to the stock OS and there would be no problem. I fully support newegg's position on this.
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post #28 of 280
6/12/12 at 12:23pm
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Quote:
Originally Posted by losttsol View Post

Software can raise your voltage and make your computer run at 100% load if it wants. Changing your radio presets on a car doesn't do that.

An OS isn't going to destroy hardware. Return it with the hard drive erased, what are they going to say? Another thing, if running at 100% load causes hardware to fail, then the hardware is faulty.
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post #29 of 280
6/12/12 at 12:24pm
  • Shrak
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And the OS doesn't matter when you RMA a laptop anyways as they (usually) run the restore discs on the machine anyways to set it back to factory defaults for resale as it'll reformat the drives of any personal information and set up the manufacturer intro screens.

But of course that doesn't matter if the hardware was just plain faulty and broke anyways, it'll have to go back to the manufacturer to get refurbed at which point they'll once again, reload Windows and intro/setup screens.
post #30 of 280
6/12/12 at 12:26pm
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Quote:
Originally Posted by Trippen Out View Post

according to the way you are interpeting that bolded statement would mean if there is any demo software or what i call bloatware installed and i uninsall it. i am no longer returning "items" that were originally included so there for the RMA should be voided.

Yes that's exactly what I am saying.
Quote:
Originally Posted by NateN34 View Post

No, this is more like: Buying a car, repainting it, having engine issues then trying to return it.
Is it Linux that wrecked the laptop? No, but I totally see where Newegg is coming from on this.

No that's a physical change (were talking about a digital one here...my reference of the ECU being flashed is most similar.)
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