RMA declined?? But no warranty sticker was voided...
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post #211 of 280
6/13/12 at 9:37am
Overclock.net › Forums › Industry News › Software News › [consumerist] Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It
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[consumerist] Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It - Page 22
post #212 of 280
6/13/12 at 9:40am
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Quote:
Originally Posted by Darkpriest667 
Hmm 2% of the total market? I think Newegg will survive without linux users buying from them.
Because it involves linux and the 2% of users that run linux as their OS will blindly defend it. Its like a religion. You've got to throw logic out the window or you aren't going to get it.
QFT but its linux. Its not an OS its a religion, its a philosophy that happens to come attached to an operating system.
Hmm 2% of the total market? I think Newegg will survive without linux users buying from them.
Because it involves linux and the 2% of users that run linux as their OS will blindly defend it. Its like a religion. You've got to throw logic out the window or you aren't going to get it.
QFT but its linux. Its not an OS its a religion, its a philosophy that happens to come attached to an operating system.
I won't defend it blindly...it has flaws just like anything else. But you obviously will take any attempt to justify another choose beyond a dichotomy as zealotry and thus incite equally heated and unnecessary retorts.
If you all are fine with not having freedom of choice that is fine for you but I don't want that constraint being forced upon me as a result of your choice or lack of choice. If the hardware is faulty then it needs to be replaced and that was the issue. If the installation of Linux had actually somehow caused the problem then she would have been rightfully denied but to flat out deny because someone actually wanted to use something they paid for the way they want is wrong and will tarnish a company. Newegg clearly knew this as they conceded but only after the attention was brought in. It's concerning that it takes bad press to get a simple issue addressed appropriately.
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post #213 of 280
6/13/12 at 9:42am
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Thry took it back due to the media.
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post #214 of 280
6/13/12 at 9:42am
- jtom320
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People are totally missing the point. Its not about linux and its not about fine print. It's about being a good consumer and demanding a refund/return on a clearly faulty product. I'm embarased for the people that think the rma should be declined. Have fun being screwed by facless companies making record profits off your dollar.
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post #215 of 280
6/13/12 at 9:44am
Quote:
Originally Posted by Rookie1337
So what if you changed the Windows version from the default? Would you still agree? And what if they agreed to the RMA with a different Windows version? How can you justify that bias? Seems a lot of Linux hate here or something that is not even the point.
I love how people are all for denying someone what they're guaranteed because they made an unrelated change. That's like painting a house a different color and then being denied for faulty foundation repairs because of it. That's the situation here. Her change had nothing to do with causing the faults and yet she's basically being punished for it. That's unacceptable.
So what if you changed the Windows version from the default? Would you still agree? And what if they agreed to the RMA with a different Windows version? How can you justify that bias? Seems a lot of Linux hate here or something that is not even the point.
I love how people are all for denying someone what they're guaranteed because they made an unrelated change. That's like painting a house a different color and then being denied for faulty foundation repairs because of it. That's the situation here. Her change had nothing to do with causing the faults and yet she's basically being punished for it. That's unacceptable.
no.
driver manufacturers make drivers for specific hardware/windows versions.
that laptop came with windows 7 with all the supported drivers for windows 7.
installing any other windows version or operating is at your own risk
post #216 of 280
6/13/12 at 9:53am
- Darkpriest667
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Quote:
Originally Posted by Rookie1337
I won't defend it blindly...it has flaws just like anything else. But you obviously will take any attempt to justify another choose beyond a dichotomy as zealotry and thus incite equally heated and unnecessary retorts.
If you all are fine with not having freedom of choice that is fine for you but I don't want that constraint being forced upon me as a result of your choice or lack of choice. If the hardware is faulty then it needs to be replaced and that was the issue. If the installation of Linux had actually somehow caused the problem then she would have been rightfully denied but to flat out deny because someone actually wanted to use something they paid for the way they want is wrong and will tarnish a company. Newegg clearly knew this as they conceded but only after the attention was brought in. It's concerning that it takes bad press to get a simple issue addressed appropriately.
I won't defend it blindly...it has flaws just like anything else. But you obviously will take any attempt to justify another choose beyond a dichotomy as zealotry and thus incite equally heated and unnecessary retorts.
If you all are fine with not having freedom of choice that is fine for you but I don't want that constraint being forced upon me as a result of your choice or lack of choice. If the hardware is faulty then it needs to be replaced and that was the issue. If the installation of Linux had actually somehow caused the problem then she would have been rightfully denied but to flat out deny because someone actually wanted to use something they paid for the way they want is wrong and will tarnish a company. Newegg clearly knew this as they conceded but only after the attention was brought in. It's concerning that it takes bad press to get a simple issue addressed appropriately.
I don't disagree on some points. HOWEVER there was choices other than linux. OS2, OSX, etc etc.
I garuntee Neweggs RMA policy is going to be changed to reflect OS installations other than the default pre installed OS. (probably by company so that a windows 8 upgrade on a windows 7 machine doesnt actually void the ability to RMA)
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post #217 of 280
6/13/12 at 10:01am
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Quote:
Originally Posted by Horse Head
I build custom PCs/servers and sell used hardware all the time. And I do not offer free support for software issues. 30 - 90 days hardware on used and 1 year on new! If someone installs a new supported OS and the PC starts acting up, then, I charge a labor fee unless the PC can be Diagnose easily as having a hardware problem.
I build custom PCs/servers and sell used hardware all the time. And I do not offer free support for software issues. 30 - 90 days hardware on used and 1 year on new! If someone installs a new supported OS and the PC starts acting up, then, I charge a labor fee unless the PC can be Diagnose easily as having a hardware problem.
The case in the article should have been easily diagnosed as a hardware problem.
Quote:
Originally Posted by Horse Head
If someone installs an unsupported OS, then I charge a labor fee!
If someone installs an unsupported OS, then I charge a labor fee!
You can't just plug in an external drive and boot from an image? That takes all of what, 60 extra seconds?
Quote:
Originally Posted by Horse Head
How is my business doing? Extremely well. I have the tech support side and web design/development side combined plus sales. From contracts alone I make over $48,000 a year from loyal customers. Total estimated income this year will be around $150,000, not bad for someone with little to no overhead and word of mouth from loyal customers. Also, I only have to work an average 20 Hrs a week now. Pretty sweet!
How is my business doing? Extremely well. I have the tech support side and web design/development side combined plus sales. From contracts alone I make over $48,000 a year from loyal customers. Total estimated income this year will be around $150,000, not bad for someone with little to no overhead and word of mouth from loyal customers. Also, I only have to work an average 20 Hrs a week now. Pretty sweet!
Many very successful business are based around the charging of frivolous fees, and there are many blissfully ignorant customers who do nnot know when they are being ripped off.
The argument is not that you cannot run a successful business by preying on the ignorant, it's that this issue was a hardware one, utterly unrelated to the software installed.
Quote:
Originally Posted by Clipze
he changed the radios firmware then complained that it didn't work..
he changed the radios firmware then complained that it didn't work..
Firmware didn't physically damage the radio.
Quote:
Originally Posted by Clipze
keep in mind that windows needs licensing and costs $$
keep in mind that windows needs licensing and costs $$
And he could have pushed for, and gotten, a partial refund since he was not utilizing that license; it's been done before. It would not have changed the warranty.
Quote:
Originally Posted by hex65000
I have a simple rule with laptops, I buy another hard drive.
The original "brain" winds up in a box somewhere and I drop a bare metal install of the OS of my choice.]
I have a simple rule with laptops, I buy another hard drive.
The original "brain" winds up in a box somewhere and I drop a bare metal install of the OS of my choice.]
This is a waste of money, unless preinstalled drive is utterly terrible (a rare situation), as if you need to RMA the thing you can just wipe the drive and they will be none the wiser.
Quote:
Originally Posted by Clipze
no.
driver manufacturers make drivers for specific hardware/windows versions.
that laptop came with windows 7 with all the supported drivers for windows 7.
installing any other windows version or operating is at your own risk
no.
driver manufacturers make drivers for specific hardware/windows versions.
that laptop came with windows 7 with all the supported drivers for windows 7.
installing any other windows version or operating is at your own risk
There is no custom, or OEM specific hardware, in most laptops. Drivers certainly exist for a multitude of Windows OSes, and probably non-windows OSes as well.
What you are arguing is no less than saying the original install and drivers must be used on any pre-built system. This completely absurd. The vast majority of them are out of date by the time you get the system, and most retailers/OEMs will even suggest the install of new drivers as part of trouble shooting, or as general maintenance.
Edited by Blameless - 6/13/12 at 10:14am
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post #218 of 280
6/13/12 at 10:09am
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Quote:
Originally Posted by Darkpriest667
I don't disagree on some points. HOWEVER there was choices other than linux. OS2, OSX, etc etc.
I garuntee Neweggs RMA policy is going to be changed to reflect OS installations other than the default pre installed OS. (probably by company so that a windows 8 upgrade on a windows 7 machine doesnt actually void the ability to RMA)
I don't disagree on some points. HOWEVER there was choices other than linux. OS2, OSX, etc etc.
I garuntee Neweggs RMA policy is going to be changed to reflect OS installations other than the default pre installed OS. (probably by company so that a windows 8 upgrade on a windows 7 machine doesnt actually void the ability to RMA)
But the point is she chose one of those. And if Newegg changes the policy to have such bias I'm not buying from them again. I'll suffer inconvenience before I sacrifice freedom of choice. Of course I'm certain that if they do make such a change they'll be looking forward to some suits to deal with. Further, I'll be laughing if some of the people saying she should be denied an RMA then try getting a similar RMA from newegg but being denied because they put Win7 on a machine that came with Win8. People need to start thinking about how far things can be taken before they agree with something. I mean the next step up from denying an RMA based on OS change is denying it based on installing a "non-approved program". Why does newegg need to change it's RMA clauses or deny people for unrelated changes? There is no need except shifting the balance of the contract from being fair to both parties to favoring one at the expense of the other. Why are people OK with that?
|
Slappy Tappy Lappy Happy
(9 items) |
Got what I paid for...
(19 items) |
| CPU | Graphics | RAM | Hard Drive |
|---|---|---|---|
| Core i3 2370M | Intel HD3000M | Eplida 4GB DDR3 1333 | Toshiba 5400RPM |
| Optical Drive | OS | OS | OS |
| Generic DVDRW | Kubuntu 13.04 64bit | Win7 Home Premium 64bit | Bodhi Linux 64bit |
| Case | |||
| Acer Aspire TimelineX 4830T | |||
| View all | |||
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| AthlonIIX4 640 3.62GHz (250x14.5) 2.5GHz NB | Asus M4A785TD-M EVO | MSI GTX275 (Stock 666) | 8GBs of GSkill 1600 |
| RAM | Hard Drive | Hard Drive | Hard Drive |
| 4GBs of Adata 1333 | WD Caviar Black 500GB | Hitachi Deskstar 1TB | Kingston HyperX 3k 120GB |
| Optical Drive | Cooling | OS | OS |
| LG 8X BDR (WHL08S20) | Cooler Master Hyper 212+ | Kubuntu x64 | Windows 7 x64 |
| OS | Monitor | Power | Case |
| Bodhi Linux x64 | Acer G215H (1920x1080) | Seasonic 520 | HAF912 |
| View all | |||
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| N450 1.8GHz AC and 1.66GHz batt | ASUS proprietary for 1001P | GMA3150 (can play bluray now!?) | 1GB DDR2 |
| Hard Drive | Optical Drive | OS | OS |
| 160GB | LGLHDLBDRE32X | Bodhi Linux | Fedora LXDE |
| OS | OS | Monitor | Keyboard |
| Kubuntu | SLAX | 1280x600 + Dell 15inch | Excellent! |
| Power | Case | ||
| 6 cells=6-12hrs and a charger | 1001P MU17 Black | ||
| View all | |||
|
Slappy Tappy Lappy Happy
(9 items) |
Got what I paid for...
(19 items) |
| CPU | Graphics | RAM | Hard Drive |
|---|---|---|---|
| Core i3 2370M | Intel HD3000M | Eplida 4GB DDR3 1333 | Toshiba 5400RPM |
| Optical Drive | OS | OS | OS |
| Generic DVDRW | Kubuntu 13.04 64bit | Win7 Home Premium 64bit | Bodhi Linux 64bit |
| Case | |||
| Acer Aspire TimelineX 4830T | |||
| View all | |||
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| AthlonIIX4 640 3.62GHz (250x14.5) 2.5GHz NB | Asus M4A785TD-M EVO | MSI GTX275 (Stock 666) | 8GBs of GSkill 1600 |
| RAM | Hard Drive | Hard Drive | Hard Drive |
| 4GBs of Adata 1333 | WD Caviar Black 500GB | Hitachi Deskstar 1TB | Kingston HyperX 3k 120GB |
| Optical Drive | Cooling | OS | OS |
| LG 8X BDR (WHL08S20) | Cooler Master Hyper 212+ | Kubuntu x64 | Windows 7 x64 |
| OS | Monitor | Power | Case |
| Bodhi Linux x64 | Acer G215H (1920x1080) | Seasonic 520 | HAF912 |
| View all | |||
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| N450 1.8GHz AC and 1.66GHz batt | ASUS proprietary for 1001P | GMA3150 (can play bluray now!?) | 1GB DDR2 |
| Hard Drive | Optical Drive | OS | OS |
| 160GB | LGLHDLBDRE32X | Bodhi Linux | Fedora LXDE |
| OS | OS | Monitor | Keyboard |
| Kubuntu | SLAX | 1280x600 + Dell 15inch | Excellent! |
| Power | Case | ||
| 6 cells=6-12hrs and a charger | 1001P MU17 Black | ||
| View all | |||
post #219 of 280
6/13/12 at 10:15am
- Riou
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There are many other alternatives to Newegg to purchase computers and computer components. I am sure Newegg's competitors would be glad to accept your business.
Stardust Speedway
(16 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| Core i5 2500k | Asus P8Z68-V Pro | MSI HD 6970 | 16 GB Samsung DDR3 1600 MHz |
| Hard Drive | Hard Drive | Hard Drive | Hard Drive |
| Crucial M4 128 GB | Samsung 830 256 GB | Hitachi Deskstar 5K3000 2 TB | Western Digital Black 1 TB |
| Cooling | OS | Keyboard | Power |
| Noctua NH-D14 SE2011 | Windows 7 Professional 64-bit | CM Storm QF Rapid Cherry Blue | Antec TruePower New 750 W |
| Case | Mouse | Mouse Pad | Audio |
| Silverstone TJ09-B | Steelseries Sensei | Puretrak Talent | Asus Xonar DX |
| View all | |||
|
Stardust Speedway
(16 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| Core i5 2500k | Asus P8Z68-V Pro | MSI HD 6970 | 16 GB Samsung DDR3 1600 MHz |
| Hard Drive | Hard Drive | Hard Drive | Hard Drive |
| Crucial M4 128 GB | Samsung 830 256 GB | Hitachi Deskstar 5K3000 2 TB | Western Digital Black 1 TB |
| Cooling | OS | Keyboard | Power |
| Noctua NH-D14 SE2011 | Windows 7 Professional 64-bit | CM Storm QF Rapid Cherry Blue | Antec TruePower New 750 W |
| Case | Mouse | Mouse Pad | Audio |
| Silverstone TJ09-B | Steelseries Sensei | Puretrak Talent | Asus Xonar DX |
| View all | |||
post #220 of 280
6/13/12 at 10:16am
- Vagrant Storm
- WaterCooler
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- Joined: Nov 2005
- Location: Rochester, MN
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This is not the first time an RMA on a laptop has been denied because Linux was installed on it. I remember a particular one from the UK when a person could not get a piece of lose plastic fixed on his laptop because he had Linux on it.
However, I am sure it happens all the time and just doesn't always hit the news.
However, I am sure it happens all the time and just doesn't always hit the news.
My System
(15 items) |
| CPU | Motherboard | Graphics | Graphics |
|---|---|---|---|
| 2600K @ 4.7GHz | Asus P8P67 B3 | GTX 580 EVGA Hydro Copper 2 | GX 520 |
| RAM | Hard Drive | Optical Drive | OS |
| 4x4GB G.Skill Ripjaws | bunch of 'em | Blu-Ray For movies | Windows 7 64bit |
| Monitor | Keyboard | Power | Case |
| 24.4" Hans G HH251 | Blah | 1000watt Super Flower | Built into Desk |
| Mouse | Mouse Pad | Audio | |
| Microsoft SideWinder X8 | Comfy one... | Creative Extreme Gamer | |
| View all | |||
|
My System
(15 items) |
| CPU | Motherboard | Graphics | Graphics |
|---|---|---|---|
| 2600K @ 4.7GHz | Asus P8P67 B3 | GTX 580 EVGA Hydro Copper 2 | GX 520 |
| RAM | Hard Drive | Optical Drive | OS |
| 4x4GB G.Skill Ripjaws | bunch of 'em | Blu-Ray For movies | Windows 7 64bit |
| Monitor | Keyboard | Power | Case |
| 24.4" Hans G HH251 | Blah | 1000watt Super Flower | Built into Desk |
| Mouse | Mouse Pad | Audio | |
| Microsoft SideWinder X8 | Comfy one... | Creative Extreme Gamer | |
| View all | |||
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- [consumerist] Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It
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