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[consumerist] Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It - Page 23  

post #221 of 280
Quote:
Originally Posted by Riou View Post

There are many other alternatives to Newegg to purchase computers and computer components. I am sure Newegg's competitors would be glad to accept your business.

Quote:
Originally Posted by Vagrant Storm View Post

This is not the first time an RMA on a laptop has been denied because Linux was installed on it. I remember a particular one from the UK when a person could not get a piece of lose plastic fixed on his laptop because he had Linux on it.
However, I am sure it happens all the time and just doesn't always hit the news.

Quote:
Originally Posted by jtom320 View Post

People are totally missing the point. Its not about linux and its not about fine print. It's about being a good consumer and demanding a refund/return on a clearly faulty product. I'm embarased for the people that think the rma should be declined. Have fun being screwed by facless companies making record profits off your dollar.


I'm almost certain newegg has a first call, blanket denial on their 7 day return policy. In that the first time you call your denied. I've had it happen with everything from motherboards, video cards, and power supplies. I had (brand new) PSU blo up in my face and the newegg csr claimed my local power company may have had a surge. I've learned ask for a supervisor, rma approve w/ cross shipping.

Think about this OK. Put yourself in n.e. shoes. If newegg can blow you off and you end up calling the company from where the product was manufactured. The first thing the manufacture will do is register the serial number and product in your name. Now your locked in. Newegg saves all the shipping cost. Newegg has removed themselves from the equation. However keep the pressure on newegg, be nice, you will get what you want. Its important to be nice.
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post #222 of 280
Quote:
Originally Posted by DrFPS View Post

I'm almost certain newegg has a first call, blanket denial on their 7 day return policy. In that the first time you call your denied. I've had it happen with everything from motherboards, video cards, and power supplies. I had (brand new) PSU blo up in my face and the newegg csr claimed my local power company may have had a surge. I've learned ask for a supervisor, rma approve w/ cross shipping.
Think about this OK. Put yourself in n.e. shoes. If newegg can blow you off and you end up calling the company from where the product was manufactured. The first thing the manufacture will do is register the serial number and product in your name. Now your locked in. Newegg saves all the shipping cost. Newegg has removed themselves from the equation. However keep the pressure on newegg, be nice, you will get what you want. Its important to be nice.

I agree with everything but this. (And am even half-joking..sort of) I have very little patience for customer service people on the phone. You can blame verizon for that. Generally if you want anything done you have to scare the customer service rep and go up to the next level.

It also really really helps in these situations to have a history with the company. Verizon gave me a 300 dollar phone bill while I was on vacation one time and all I did was ask the rep if they valued my account and asked to speak to the supervisor. He told me that wouldn't be neccesary and fixed it immediately. But that's 15+ years built up at t his point.

I have zero experience with Neweggs return policys/peoples but I'd imagine it's the same song and dance. I still would not heisitate to buy something from them after reading this even though I'm strongly on the girls side. Fact of the matter is she was dealing with someone reading pre-canned lines that makes 15 bucks an hour if that. Not really representative of the company.
    
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post #223 of 280
Why all the hate on newegg?

If I bought a BMW and put a Honda engine in it and it broke everything in the car, should BMW replace my car? No. Same here.
If we DeLid an I5-3570k and break something along the process, Intel wont replace our CPU.
Tough luck. Learn your lesson and don't do it again.
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post #224 of 280
Quote:
Originally Posted by Da1Nonly View Post

Why all the hate on newegg?
If I bought a BMW and put a Honda engine in it and it broke everything in the car, should BMW replace my car? No. Same here.
If we DeLid an I5-3570k and break something along the process, Intel wont replace our CPU.
Tough luck. Learn your lesson and don't do it again.

wha .. did you even .. wha but read how what


*heart attack*
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post #225 of 280
Quote:
Originally Posted by Da1Nonly View Post

Why all the hate on newegg?
If I bought a BMW and put a Honda engine in it and it broke everything in the car, should BMW replace my car? No. Same here.
If we DeLid an I5-3570k and break something along the process, Intel wont replace our CPU.
Tough luck. Learn your lesson and don't do it again.

Again huge difference between hardware and software. Replacing the os is not like deliding....not even close.
post #226 of 280
Quote:
Originally Posted by Da1Nonly View Post

Why all the hate on newegg?

If I bought a BMW and put a Honda engine in it and it broke everything in the car, should BMW replace my car? No. Same here.
If we DeLid an I5-3570k and break something along the process, Intel wont replace our CPU.
Tough luck. Learn your lesson and don't do it again.

What?
Engine = Hardware
Os =/= Hardware
Whatever it is you're having right now I want some of it.
post #227 of 280
Quote:
Originally Posted by Papas View Post

Again huge difference between hardware and software. Replacing the os is not like deliding....not even close.

It doesnt matter. If you buy something, alter it, and send it back altered you wont get it replaced.

Same thing with our phones. Modify the software, and try to return it that way, your out of luck.
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post #228 of 280
Quote:
Originally Posted by Da1Nonly View Post

Quote:
Originally Posted by Papas View Post

Again huge difference between hardware and software. Replacing the os is not like deliding....not even close.

It doesnt matter. If you buy something, alter it, and send it back altered you wont get it replaced.

Same thing with our phones. Modify the software, and try to return it that way, your out of luck.
Im almost very 100% certain that if you wiped win7 from the laptop and you installed windows 8 on it it will still most definitely Blow.
On a side note to your sense. Read their warranty conditions where in the world does an operating system fit in there? Abuse? rolleyes.gif Some sense you have.
Quote:
The following conditions are not acceptable for return, and will result in the merchandise being returned to you: Any desktop PC, notebook or tablet PC that has been opened Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
post #229 of 280
The really sad thing is if they had just put Windows back on it before they shipped it off it would have been fine.

...or even pulled the hard drive out and slammed it on the ground a few times.

GPU warranties can be voided if you have custom BIOS on them...I've still used custom BIOS and RMA'd them. I just flash them back before I mail them off. Even if they don't display I have always been able to get to the ROM.
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post #230 of 280
This isn't a warranty issue. Its a customer returns issue. Newegg expects to get the device back the way they shipped it to you.

The warranty was never in play because Lenovo was never contacted (Lenovo will support their hardware running Linux)
The manufacture (Lenovo) is responsible for the warranty, not the distributor (NewEgg).
NewEgg provides RMA as a service but requires that you return the items as you received them.

Ill admit NewEgg handled it badly, but they were in their rights to deny the RMA if the owner blew away the restore partition. Doing so removes the OS, a licensed product which is included in the purchase price. The distributor expects it to be there and they cannot return it to the manufacturer as a defect if it is not complete. The owner should have contacted Lenovo for Warranty support at that time.
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