Originally Posted by Nivacs
They are clearly talking about taking a screwdriver and opening the PC/Laptop/Tablet, not opening the box. Maybe no one get is because they read the line and understood it.
Really? That's super interesting since I had to re-install an OS on a laptop I purchased from Newegg after I opened the box containing the laptop
only to find it had Win7 Home installed and not Professional. I tried to get a return and was denied because it had been opened.
That is precisely what they mean. Once you remove it from the box it can't be returned. There is no way for them to know what you have and haven't done to the laptop or desktop once it's taken out of it's box.
In my case, I could have uninstalled all the software that came on the laptop and returned it. In which case Newegg now has to have someone sit down with repair discs from whoever the manufacturer is and re-install all the pre-loaded software on the machine. Do you realize the type of situation that would create if they allowed people to return products like that?
That is EXACTLY why they DON'T let you return it once you have opened the BOX.
This situation is not hard to understand at all.
Someone got butthurt because they did something to the laptop they knew they shouldn't haven done, it broke (whether or not that was because of the change DOES NOT matter), they tried to return it and got denied, posted about it on the internet. People came to their defense due to the way the situation was worded and presented, making the person who purchased the laptop look like they are the good guy and making Newegg look like the bad guy. Public reaction takes place, Newegg steps in not to do the right thing, but to cover their butts from looking evil because people don't fully understand the situation due to the way it was presented.Edited by Shrimpykins - 6/13/12 at 12:45pm