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[consumerist] Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It - Page 24  

post #231 of 280
Actually, installing Linux is fixing it. Windows is a virus. biggrin.gif
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post #232 of 280
Quote:
The following conditions are not acceptable for return, and will result in the merchandise being returned to you: Any desktop PC, notebook or tablet PC that has been opened Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)

I am having trouble finding what people aren't understanding about the bolded words above. If you buy a laptop from NewEgg and you open the box, you can't return it. Simple and plain. Forget messing with the OS or the hardware. If you so much as open the box you cannot return it. WHAT IS THERE TO NOT GET?
 
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post #233 of 280
Quote:
Originally Posted by Shrimpykins View Post

Quote:
The following conditions are not acceptable for return, and will result in the merchandise being returned to you: Any desktop PC, notebook or tablet PC that has been opened Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
I am having trouble finding what people aren't understanding about the bolded words above. If you buy a laptop from NewEgg and you open the box, you can't return it. Simple and plain. Forget messing with the OS or the hardware. If you so much as open the box you cannot return it. WHAT IS THERE TO NOT GET?
Lol Yeah I read this thread and after seeing that in the original newegg disclaimer i have just loled through 90% of this thread.
    
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post #234 of 280
Quote:
Originally Posted by Shrimpykins View Post

Quote:
The following conditions are not acceptable for return, and will result in the merchandise being returned to you: Any desktop PC, notebook or tablet PC that has been opened Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
I am having trouble finding what people aren't understanding about the bolded words above. If you buy a laptop from NewEgg and you open the box, you can't return it. Simple and plain. Forget messing with the OS or the hardware. If you so much as open the box you cannot return it. WHAT IS THERE TO NOT GET?

Don't know how many times I have to repeat the same thing. It's not about some fine print that covers them in every situation and it's not even about installing linux. It's about being a good consumer and demanding a refund/return for a faulty product.

I don't actually believe that any of you are on Neweggs side because if the same situation happened to you you would be mad too. A bunch of people just arguing for the sake of arguing in this thread.

Not only that but that line is ridiculous since the following ones acknowledge the item can be returned after use. It's a dumb catch all line that no one should put up with.
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post #235 of 280
Quote:
Originally Posted by Shrimpykins View Post

Quote:
The following conditions are not acceptable for return, and will result in the merchandise being returned to you: Any desktop PC, notebook or tablet PC that has been opened Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
I am having trouble finding what people aren't understanding about the bolded words above. If you buy a laptop from NewEgg and you open the box, you can't return it. Simple and plain. Forget messing with the OS or the hardware. If you so much as open the box you cannot return it. WHAT IS THERE TO NOT GET?

Well those bolded words I interpet to mean they've had their case/chassis opened. Kind of hard to know if you want to return something if you leave it in the box
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post #236 of 280
Quote:
Originally Posted by Shrimpykins View Post

Quote:
The following conditions are not acceptable for return, and will result in the merchandise being returned to you: Any desktop PC, notebook or tablet PC that has been opened Any desktop PC, notebook or tablet PC that is free from defects in materials or workmanship Any desktop PC, notebook or tablet PC that has physical damage due to abuse or improper use Any desktop PC, notebook or tablet PC that is missing any accessories or packaging including, but not limited to, AC adapter, battery, pack, manuals, carrying case (if any)
I am having trouble finding what people aren't understanding about the bolded words above. If you buy a laptop from NewEgg and you open the box, you can't return it. Simple and plain. Forget messing with the OS or the hardware. If you so much as open the box you cannot return it. WHAT IS THERE TO NOT GET?

They are clearly talking about taking a screwdriver and opening the PC/Laptop/Tablet, not opening the box. Maybe no one get is because they read the line and understood it.
post #237 of 280
Quote:
Originally Posted by Nivacs View Post

They are clearly talking about taking a screwdriver and opening the PC/Laptop/Tablet, not opening the box. Maybe no one get is because they read the line and understood it.

Really? That's super interesting since I had to re-install an OS on a laptop I purchased from Newegg after I opened the box containing the laptop only to find it had Win7 Home installed and not Professional. I tried to get a return and was denied because it had been opened.

That is precisely what they mean. Once you remove it from the box it can't be returned. There is no way for them to know what you have and haven't done to the laptop or desktop once it's taken out of it's box.

In my case, I could have uninstalled all the software that came on the laptop and returned it. In which case Newegg now has to have someone sit down with repair discs from whoever the manufacturer is and re-install all the pre-loaded software on the machine. Do you realize the type of situation that would create if they allowed people to return products like that?

That is EXACTLY why they DON'T let you return it once you have opened the BOX.

This situation is not hard to understand at all.

Someone got butthurt because they did something to the laptop they knew they shouldn't haven done, it broke (whether or not that was because of the change DOES NOT matter), they tried to return it and got denied, posted about it on the internet. People came to their defense due to the way the situation was worded and presented, making the person who purchased the laptop look like they are the good guy and making Newegg look like the bad guy. Public reaction takes place, Newegg steps in not to do the right thing, but to cover their butts from looking evil because people don't fully understand the situation due to the way it was presented.
Edited by Shrimpykins - 6/13/12 at 12:45pm
 
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post #238 of 280
Quote:
Originally Posted by Shrimpykins View Post

Quote:
Originally Posted by Nivacs View Post

They are clearly talking about taking a screwdriver and opening the PC/Laptop/Tablet, not opening the box. Maybe no one get is because they read the line and understood it.

Really? That's super interesting since I had to re-install an OS on a laptop I purchased from Newegg after I opened the box containing the laptop only to find it had Win7 Home installed and not Professional. I tried to get a return and was denied because it had been opened.

That is precisely what they mean. Once you remove it from the box it can't be returned. There is no way for them to know what you have and haven't done to the laptop or desktop once it's taken out of it's box.

In my case, I could have uninstalled all the software that came on the laptop and returned it. In which case Newegg now has to have someone sit down with repair discs from whoever the manufacturer is and re-install all the pre-loaded software on the machine. Do you realize the type of situation that would create if they allowed people to return products like that?

That is EXACTLY why they DON'T let you return it once you have opened the BOX.
I think it was becasue it wasn't defective. Unless you specifically paid for the windows 7 professional version then its understandable. I think in that situation they would just ship you a win 7 professional disk.
post #239 of 280
Assuming you paid for Professional you are a complete sucker for accepting less then what you paid for. I have a hard time even believing that story.

That's like ordering a laptop with an i7 and getting an i5 and then not being able to return it because you opened it. No way.
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post #240 of 280
Quote:
Originally Posted by jtom320 View Post

Don't know how many times I have to repeat the same thing. It's not about some fine print that covers them in every situation and it's not even about installing linux. It's about being a good consumer and demanding a refund/return for a faulty product.
I don't actually believe that any of you are on Neweggs side because if the same situation happened to you you would be mad too. A bunch of people just arguing for the sake of arguing in this thread.
Not only that but that line is ridiculous since the following ones acknowledge the item can be returned after use. It's a dumb catch all line that no one should put up with.

How about being a good consumer and returning everything that was delivered with the unit?
How about testing the unit works before making a significant change to it?
How about creating the backup disks for the OS if you are going to remove it?
If you remove the OS (a licensed piece of software that was part of the cost of the computer) you are reducing the implied value of the computer. You are not returning the original product at that point, you have removed part of it.
You have 2 choices, restore the OS to the hard drive, or use the warranty process from the manufacturer to resolve your issues.
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