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[consumerist] Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It - Page 25  

post #241 of 280
6/13/12 at 12:46pm
Quote:
Originally Posted by Onex View Post

I think it was becasue it wasn't defective. Unless you specifically paid for the windows 7 professional version then its understandable. I think in that situation they would just ship you a win 7 professional disk.

No, I purchased a laptop with Home on it. I made that mistake. I just mis-read what I was buying. I was still not allowed to return a perfectly unused laptop because I had removed it from the box.

I actually purchased two laptops and was able to return the 2nd because it hadn't been opened yet.
Edited by Shrimpykins - 6/13/12 at 12:50pm
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post #242 of 280
6/13/12 at 12:47pm
Quote:
Originally Posted by Shrimpykins View Post

Really? That's super interesting since I had to re-install an OS on a laptop I purchased from Newegg after I opened the box containing the laptop only to find it had Win7 Home installed and not Professional. I tried to get a return and was denied because it had been opened.
That is precisely what they mean. Once you remove it from the box it can't be returned. There is no way for them to know what you have and haven't done to the laptop or desktop once it's taken out of it's box.
In my case, I could have uninstalled all the software that came on the laptop and returned it. In which case Newegg now has to have someone sit down with repair discs from whoever the manufacturer is and re-install all the pre-loaded software on the machine. Do you realize the type of situation that would create if they allowed people to return products like that?
That is EXACTLY why they DON'T let you return it once you have opened the BOX.

Really? I guess I've only done replacements.

Actually I've never returned anything to Newegg for refund. Good to know

However, this thread is about returning a defective laptop for replacement and not about returning it for refund or exchange it for a different one
Edited by Vagrant Storm - 6/13/12 at 12:50pm
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post #243 of 280
6/13/12 at 12:51pm
Quote:
Originally Posted by Vagrant Storm View Post

Really? I guess I've only done replacements.
Actually I've never returned anything to Newegg for refund. Good to know
However, this thread is about returning a defective laptop for replacement and not about returning it for refund or exchange it for a different one

This is true, mine was not defective, but Newegg will tell you when you go to put any desktop or laptop into your shopping cart that all RMA requests for defective laptops or desktops are to be handled by the manufacturer and not Newegg.

202
Edited by Shrimpykins - 6/13/12 at 12:54pm
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post #244 of 280
6/13/12 at 12:52pm
Quote:
Originally Posted by Nivacs View Post

How about being a good consumer and returning everything that was delivered with the unit?
How about testing the unit works before making a significant change to it?
How about creating the backup disks for the OS if you are going to remove it?
If you remove the OS (a licensed piece of software that was part of the cost of the computer) you are reducing the implied value of the computer. You are not returning the original product at that point, you have removed part of it.
You have 2 choices, restore the OS to the hard drive, or use the warranty process from the manufacturer to resolve your issues.

I don't know what's hard to understand. It doesn't say whether she did or didn't do any of that. The item was unusable within days of buying it. Pack it up, ship it back. Not my responsibility to troubleshoot a broken product. Linux is totally irrelevant to the actual situation. She could have installed DoS 1.0 and if the network card stoped working and coil whine developed she still should have gotten a replacement.

Not only that she did test it with a windows live stick. And it was still broken.
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post #245 of 280
6/13/12 at 12:55pm
Being in the sales/service business myself, I would not accept and RMA on the product either. For all they know you are just some idiot bozo screwing around with what you just sold them.

I get people coming in all the time who have had a problem with their equipment we installed in their vehicle, they try to fix it themselves and bring it in to us torn apart because they couldn't figure it out. Even though it's still under warranty I refuse to do the work unless they pay for it. And they always claim to be an "electrical engineer" I call on that every time.
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post #246 of 280
6/13/12 at 12:56pm
Quote:
Originally Posted by Da1Nonly View Post

Yes yes I read that. Linux is abuse or improper use. I also dont see it saying there, "drop it in a volcano and if you can recover it we will replace it." There are exceptions that they can allow. They cant fit every reason in their rules. You as a consumer have to have common sense whats allowed and whats not. Its very basic. They didnt ship it with linux for a reason.

If linux is abuse, win8 is abuse. If win 8 is allowed than so is linux. its that simple. you cant allow one and not allow the other unless you list it as NOT allowed, which they didnt. how hard is that to understand!
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post #247 of 280
6/13/12 at 12:56pm
  • Onex
  • (ノಠ_ಠ)ノ彡┻━┻
Quote:
Originally Posted by Shrimpykins View Post

Quote:
Originally Posted by Onex View Post

I think it was becasue it wasn't defective. Unless you specifically paid for the windows 7 professional version then its understandable. I think in that situation they would just ship you a win 7 professional disk.

No, I purchased a laptop with Home on it. I made that mistake. I just mis-read what I was buying. I was still not allowed to return a perfectly unused laptop because I had removed it from the box.

I actually purchased two laptops and was able to return the 2nd because it hadn't been opened yet.
Ok that makes sense then. They usually allow you to return it but with restocking fees.
Quote:
Originally Posted by strap624 View Post

Being in the sales/service business myself, I would not accept and RMA on the product either. For all they know you are just some idiot bozo screwing around with what you just sold them.

I get people coming in all the time who have had a problem with their equipment we installed in their vehicle, they try to fix it themselves and bring it in to us torn apart because they couldn't figure it out. Even though it's still under warranty I refuse to do the work unless they pay for it. And they always claim to be an "electrical engineer" I call BS on that every time.

Mentioned before this is completely different. They changed the OPERATING SYSTEM they did not tamper with anything else.
Edited by Onex - 6/13/12 at 1:00pm
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post #248 of 280
6/13/12 at 1:00pm
Quote:
Originally Posted by Onex View Post

Ok that makes sense then. They usually allow you to return it but with restocking fees.

Yeah, they do, so long as the original seal is on the box so that they can tell you haven't tampered with the product in any way. That way they can re-sell it.

This is simply a case of the consumer not understanding Neweggs return terms and also not understanding that the RMA process was to be handled by the manufacturer of the laptop and not by Newegg. The only reason Newegg reacted to the situation by completing the RMA is because of the public reaction that the story garnered.
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post #249 of 280
6/13/12 at 1:22pm
Quote:
Originally Posted by jtom320 View Post

I don't know what's hard to understand. It doesn't say whether she did or didn't do any of that. The item was unusable within days of buying it. Pack it up, ship it back. Not my responsibility to troubleshoot a broken product. Linux is totally irrelevant to the actual situation. She could have installed DoS 1.0 and if the network card stoped working and coil whine developed she still should have gotten a replacement.
Not only that she did test it with a windows live stick. And it was still broken.

Once again she substantially changed the product, removing something which was part of the cost of the unit. Either restore that or contact the manufacturer for warranty. I am not saying Linux had anything at all to do with the failure, I'm pretty confident the laptop would have failed if she would have kept windows on it. What i am saying is she did not return everything that came with the unit to the store. Issues like this are what warranties are for. Why didn't she contact Lenovo?

I'm still not sure why people expect a store to take back an item which has had its programming erased
post #250 of 280
6/13/12 at 1:27pm
Quote:
Originally Posted by Nivacs View Post

Once again she substantially changed the product, removing something which was part of the cost of the unit. Either restore that or contact the manufacturer for warranty. I am not saying Linux had anything at all to do with the failure, I'm pretty confident the laptop would have failed if she would have kept windows on it. What i am saying is she did not return everything that came with the unit to the store. Issues like this are what warranties are for. Why didn't she contact Lenovo?
I'm still not sure why people expect a store to take back an item which has had its programming erased

Ok man. I've made my point several times and clearly we just disagree so I'm not going to argue it anymore. All I'm going to say is this is the sort of attitude that has allowed stuff like this to happen.

If this had happened two months down the line fine go to the manufacturer. Two days however I'm going to make a stink until I get my way. I honestly think it's sad people feel this way. You're just bending over for these outlets to take advantage of you. Which is exactly what this is. Doing it you're way means I have to wait a month to get a 500+ dollar product that I needed now. Just unacceptable to me.
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