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[consumerist] Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It - Page 26  

post #251 of 280
6/13/12 at 1:38pm
Quote:
Originally Posted by Nivacs View Post

Once again she substantially changed the product, removing something which was part of the cost of the unit. Either restore that or contact the manufacturer for warranty. I am not saying Linux had anything at all to do with the failure, I'm pretty confident the laptop would have failed if she would have kept windows on it. What i am saying is she did not return everything that came with the unit to the store. Issues like this are what warranties are for. Why didn't she contact Lenovo?
I'm still not sure why people expect a store to take back an item which has had its programming erased

What your not understanding is no where in there rules(newegg) does it state that this is not allowed. this is not pysically altering the product. this is software and is as much so as installing a game and getting a denial of rma because you installed BF3.
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post #252 of 280
6/13/12 at 1:43pm
Quote:
Originally Posted by Papas View Post

What your not understanding is no where in there rules(newegg) does it state that this is not allowed. this is not pysically altering the product. this is software and is as much so as installing a game and getting a denial of rma because you installed BF3.

What you're not understanding is that once you open the box the laptop came in, even if all you do is take it out and put it back in, there is no way for Newegg to determine what has been done to the product so they can't resell it without investigating. This is exactly why they don't offer returns or RMA's on things that have been opened. They don't have a department to work on the PC's they sell. The manufacturer would handle such a request, not Newegg.
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post #253 of 280
6/13/12 at 1:48pm
Quote:
Originally Posted by Shrimpykins View Post

This is true, mine was not defective, but Newegg will tell you when you go to put any desktop or laptop into your shopping cart that all RMA requests for defective laptops or desktops are to be handled by the manufacturer and not Newegg.
202

In your case, you got the product you paid for(a PC with windows 7 home).
In this case, the woman DID NOT get the product she paid for(a functioning laptop).
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post #254 of 280
6/13/12 at 1:48pm
Quote:
Originally Posted by Shrimpykins View Post

What you're not understanding is that once you open the box the laptop came in, even if all you do is take it out and put it back in, there is no way for Newegg to determine what has been done to the product so they can't resell it without investigating. This is exactly why they don't offer returns or RMA's on things that have been opened. They don't have a department to work on the PC's they sell. The manufacturer would handle such a request, not Newegg.

If the goods are faulty then newegg is reponsable for them, if it was not then they wouldnt be

in this case the laptop was faulty and or damaged in shipping so its neweggs probelem, when you buy your contract and inital warrenty is with the seller
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post #255 of 280
6/13/12 at 1:48pm
Quote:
Originally Posted by Shrimpykins View Post

What you're not understanding is that once you open the box the laptop came in, even if all you do is take it out and put it back in, there is no way for Newegg to determine what has been done to the product so they can't resell it without investigating. This is exactly why they don't offer returns or RMA's on things that have been opened. They don't have a department to work on the PC's they sell. The manufacturer would handle such a request, not Newegg.

Your missinformed. newegg does take things that are open. laptops(g7 i bouhgt last year), video cards, sound cards, headsets, speakers, motherboards, hard drives...i could go on.
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post #256 of 280
6/13/12 at 1:52pm
Quote:
Originally Posted by Blameless View Post

There is no custom, or OEM specific hardware, in most laptops. Drivers certainly exist for a multitude of Windows OSes, and probably non-windows OSes as well.
What you are arguing is no less than saying the original install and drivers must be used on any pre-built system. This completely absurd. The vast majority of them are out of date by the time you get the system, and most retailers/OEMs will even suggest the install of new drivers as part of trouble shooting, or as general maintenance.


Guess you never tried getting XP drivers for a win 7 laptop huh?


Buy a phone, throw another rom on it, and try returning it..

"but but i didn't touch the hardware"


Those windows serial stickers come on oems for a reason. Those laptops are built around the windows they were designed for.

and alot of laptops have zero driver counterparts for older/newer windows versions
post #257 of 280
6/13/12 at 1:54pm
Quote:
Originally Posted by qwertymac93 View Post

In your case, you got the product you paid for(a PC with windows 7 home).
In this case, the woman DID NOT get the product she paid for(a functioning laptop).

It was functioning well enough for her to remove windows
post #258 of 280
6/13/12 at 1:58pm
Quote:
Originally Posted by Clipze View Post

It was functioning well enough for her to remove windows

Obviously a few days later it wasn't functional enough to put windows back on it.
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post #259 of 280
6/13/12 at 2:53pm
I said specifically removal of windows.

This has nothing to do with linux install..

This is only about the removal of windows
post #260 of 280
6/13/12 at 2:55pm
Quote:
Originally Posted by Ulquiorra View Post

OOh straight to the instults wow your agument is so amazing,
why is it a moron move to install linux? Why has it not broke my laptop? Wghat distro did she use,
Come on if your gonna be rude at least have a reason

Don't think he can. Point is nothing she did by installing linux caused the damage to the laptop.

Put it this way. If she had formatted her hard drive(what I do when I send a machine in for repairs) newegg couldn't have said anything. Even with no os(which is according to.some tampering with the laptop) newegg would have allowed it.

Newegg realizes they screwed up, they didn't cave.
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