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[consumerist] Newegg: Installing Linux On Your Computer Is Basically The Same As Breaking It - Page 4  

post #31 of 280
6/12/12 at 12:28pm
Quote:
Originally Posted by NateN34 View Post

No, this is more like: Buying a car, repainting it, having engine issues then trying to return it.
Is it Linux that wrecked the laptop? No, but I totally see where Newegg is coming from on this.

Nah the correct car analogy would be buying a car and remapping the ECU and then RMAing it wink.gif

At least thats the closest to a software on a car you can get that can affect the hardware.

However I do disagree with the changing the OS = void RMA.

Whats next denying the RMA because I installed applications ?
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post #32 of 280
6/12/12 at 12:28pm
Quote:
Originally Posted by herkalurk View Post


But in that case, you have a flaw, becuase now you have changed a property of the physical vehicle components (outer shell).
Once a computer is sold, the blocks on the hard drive will change the moment the consumer turns it on. Just like with a car, the consumer will have to change the oil, because driving it will change the properties of that chemical. And in the US an auto maker CANNOT deny warranty service just cause vehicle service may have been performed by a 3rd party like Jiffy Lube. But that's a car, not a computer.

 



What happens if you change the software in the ECU chip? *edit, ninja'd*

 

I noticed that Newegg didn't write anything about how changing the OS will get an RMA denied. This is their fault for not making it clear.

 

 

BUT, I think users shouldn't expect to be able to return a pre-built desktopr laptop without the original OS. An OS is much more than just an application. I'm not an expert but I'm pretty sure a faulty OS could cause hardware damage (not usually in 3 days though).

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post #33 of 280
6/12/12 at 12:30pm
Quote:
Originally Posted by listen to remix View Post




What happens if you change the software in the ECU chip?

You mean re-programming / re-mapping the ECU. The dealer can refuse to honor the warranty since you did change the mapping while it is not acceptable by warranty agreements etc.
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post #34 of 280
6/12/12 at 12:31pm
Quote:
Originally Posted by listen to remix View Post




What happens if you change the software in the ECU chip?

IIRC the ECU controls the compression ratios and gas/air mixture rates. so changing those could possible mess up your engine. but its been a while since i have messed with any of that. someone more knowledgeable can chime in and correct me.
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post #35 of 280
6/12/12 at 12:31pm
They never said Linux broke her computer...
Edited by Xenthos - 6/12/12 at 12:34pm
post #36 of 280
6/12/12 at 12:37pm
3 OPTIONS:

1. reinstall windows and return to newegg/RMA to manufacturer
2. deal with it, you installed linux
3. pay for a lawyer and attempt to take them to court since its a major grey area

I agree that this whole thing is bogus and makes me lose a little faith in the egg though. I have returned a phenom 2 x6 to them because it didnt overclock well, and I told them that! and they still took the thing back. I have had nothing but good experiences with them up until this point, and hopefully I continue to. But lumping newegg in as "corporatist" or whatever fashionable word for big companies these days is pretty stupid. These companies have tighter margins than we think and sure they may make huge profits, but their bottom line is severely affected ever year (like every other corporation) by returns via less than honest methods.

What if I bought a car, flashed the ECU the day I bought it to a more powerful/different tune, and blew the motor. My particular dealer has a 3 day no questions return policy, but when I tell them I flashed the ECU, they say, sorry no can do. You purchased it with one ECU, and brought it back with another so you clearly changed important factors of the vehicle. You never know, maybe linux messed with something at the hardware level that were unaware of.
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post #37 of 280
6/12/12 at 12:38pm
Quote:
Originally Posted by zooterboy View Post

Quote:
Originally Posted by losttsol View Post

Software can raise your voltage and make your computer run at 100% load if it wants. Changing your radio presets on a car doesn't do that.

An OS isn't going to destroy hardware. Return it with the hard drive erased, what are they going to say? Another thing, if running at 100% load causes hardware to fail, then the hardware is faulty.

Software can brick hardware. It is definitely possible and happens. Also, Newegg is in business to make money. They aren't in business to have tech support sit on the phone for 3 hours with somebody who decided to put Linux on a Windows branded machine.
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post #38 of 280
6/12/12 at 12:39pm
this is why i buy from best buy. i bought a Diamond Radeon HD 7970 from them a few months ago. I got advice from others on OCN to return it because it was artifacting at stock. The lady at the return desk didn't know a thing about anything to do with tech. She just looked in the box to make sure i didn't just put a rock or something in, looked up the model # and handed me a $600 credit (because they didn't have any in stock).
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post #39 of 280
6/12/12 at 12:41pm
Quote:
Originally Posted by phibrizo View Post


IIRC the ECU controls the compression ratios and gas/air mixture rates. so changing those could possible mess up your engine. but its been a while since i have messed with any of that. someone more knowledgeable can chime in and correct me.

 

Couldn't an OS mess up a whole computer? I think the OS controls all the hardware in a computer.

 

Quote:
Originally Posted by Firann View Post


You mean re-programming / re-mapping the ECU. The dealer can refuse to honor the warranty since you did change the mapping while it is not acceptable by warranty agreements etc.

 

It says that directly in the warranty agreement?

 

 

I normally do not like using car analogies when we're talking about computers because of the enormous price difference.

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post #40 of 280
6/12/12 at 12:41pm
the Egg doesn't like linux, so? big deal...
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