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[PCI] The UFC (French defense of the consumers) is tearing Blizzard a new one over Diablo 3 and DRM

post #1 of 111
Thread Starter 
Quote:
The association thus summoned the American company "address within 15 days to the different problems have been described. In addition, she asked that customers who have suffered damage to be compensated. In addition to technical problems, the UFC is also in question the attitude of the editor, who has demonstrated that "reluctance" to respond to users of Diablo 3.

Link - translated from french just in case not all of you speak French biggrin.gif

Original source

Looks like Blizzard is gonna be in trouble in France. Usually Germany and Spain follow shortly after and then the EU intervenes.... stay tuned.

This is my first news thread. I hope it's okay.
Edited by yannickhk - 6/13/12 at 3:28am
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post #2 of 111
I wonder what this will mean for other games that use always-online DRM, and if it makes it any less likely for that kind of DRM to be used in the future?
post #3 of 111
You should link original source as well.
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post #4 of 111
Isn't it more like "this is our game, play by our rules or don't play at all." No one is forced to buy diablo 3. Users are well aware that it uses online DRM before they purchase it. Blizzard offers refunds within 30 days. Why should a governing body step in?
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post #5 of 111
Quote:
Originally Posted by SkillzKillz View Post

Isn't it more like "this is our game, play by our rules or don't play at all." No one is forced to buy diablo 3. Users are well aware that it uses online DRM before they purchase it. Blizzard offers refunds within 30 days. Why should a governing body step in?

I sent in for a refund for the digital copy i purchased. We will see how they go about handling it. And see if they actually honor there 30 day. smile.gif
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post #6 of 111
Yea, It be something different if people didn't know.
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post #7 of 111
Quote:
Originally Posted by SkillzKillz View Post

Isn't it more like "this is our game, play by our rules or don't play at all." No one is forced to buy diablo 3. Users are well aware that it uses online DRM before they purchase it. Blizzard offers refunds within 30 days. Why should a governing body step in?

The governing body steps in when there is somekind of unaddressed issue, for example not following the local consumer protection laws or misrepresenting the product and then making getting refund difficult. You can write all you want into EULA and TOS but local law is above these.

What Blizzard can do is to stop selling their product in EU. With the new legislation in place and going into full effect .. umm .. I think 2013 ... you can no longer offer different terms (for example for warranty) in Germany and Spain, for example, nor can you prevent stuff bough from one country working in other EU member country.

Traditionally EU consumer protection and antitrust agencies are a bit .. well .. rabid. Often with reason.
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post #8 of 111
Then all of those in the EU will know who to blame when blizzard decides to do that and kill the EU server. To counter the UFC. Unless they start using the usa server.
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post #9 of 111
Interesting and promising.
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post #10 of 111
Quote:
Originally Posted by admflameberg View Post

Then all of those in the EU will know who to blame when blizzard decides to do that and kill the EU server. To counter the UFC. Unless they start using the usa server.

Uh, no. Either they fix it, or they get possibly a blanket ban of ALL Blizzard-Activision products in France. Trust me, that's an easy business decision.
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