Originally Posted by perfectblade
Its called consumer rights. Just because consumer rights in the US are limited doesn't mean that we should accept this or that it should be like that everywhere. Companies should not be allowed to define individual consumer rights through contracts imo, they should be defined by the government and be universal, especially considering the dominance and power of some corporations.
But how has this violated consumer rights? The company disclosed potential server limitations before the game went live. Consumers could have chosen to not purchase or to cancel pre-orders before the game went live. Moreover, Blizzard is reimbursing customers within a 30-day period of purchase (for the time-being). For a company that didn't force anyone to buy their product, I'd say they're being more than fair.
How about instead of extending the blanket of protection over "consumer rights," people be expected to make informed decisions and be held accountable for their actions as a consumer? IMHO, Blizzard was entirely fair and up-front to the point where someone (ideally an adult consumer educated on the purchase they want to make) could have made an informed decision based on the information available. What bothers me are the people going "oh noes, the thing that they said might happen actually did happen! TO ME?!?!?!?!? HOW UNFAIR AND UNEXPECTED!!!" Well, not really--it's entirely fair and should have been expected, as stated by the company selling the item.