Originally Posted by SkillzKillz
Isn't it more like "this is our game, play by our rules or don't play at all." No one is forced to buy diablo 3. Users are well aware that it uses online DRM before they purchase it. Blizzard offers refunds within 30 days. Why should a governing body step in?
Because consumer laws in EU work different that in the US. When a product doesn't work as it should, they get in... and this is clearly the case with D3, because to date there are still a lot of problems on the server side...and thus, Blizzards side.
Originally Posted by admflameberg
Then all of those in the EU will know who to blame when blizzard decides to do that and kill the EU server. To counter the UFC. Unless they start using the usa server.
Originally Posted by Rotsae
I don't think the DRM is the problem here. I think it is because people were unable to play the game when it was first release. But that is already fix. ALREADY FIXED. Can these people be so piss off. I mean come on, grow up. There are worse things than not being able to play your silly game for a week.
I'm sorry, but it doesn't work like this. I suppose that in the US its common practice to sell 200 tickets for a plane that only has the capacity for 150 seats, right? And then affected consumers will be told that they can flight the next day... and no problems. Is that so?
Originally Posted by guyladouche
If anyone was able to connect to the servers and play the game even once, then that means the game functions as intended and IMHO Blizzard is not obligated to refund your purchase. Not obligated, but they can choose to. But I wouldn't.
This all lacks a modicum of personal accountability on the part of the consumer. I wasn't even interested in the game, I never researched it before coming out, and even I knew of the server issues before the game was even released. I would hope anyone who did purchase it (either pre-order or on-release) would also have known about this along with Blizzard's (albeit odd) method for alleviating simultaneous connection request strain, and have considered that in their purchase. But sadly most people don't because of significant instant-gratification and entitlement issues. This should be a lesson for people who blindly throw money at something. No doubt Blizzard took advantage of the hype over D3, but the consumer is just as much to blame for supporting this so blindly before launch as is Blizzard for letting it get to the point it did.
But aren't all of these connectivity issues pretty much over and done with?
Nope. A product/service needs to work for as long as the contract claims... and provided the software doesn't have any "expiring date" that would ever be acceptable by European standards I'm sorry but you are wrong: the service must be provided accordingly to the therms of the contract and such therms need to be reasonable according to the local laws. The fact that the US has no such laws doesn't mean other countries shouldn't have theirs nor should they love the right to enforce them.
Originally Posted by guyladouche
YOU might think you should be able to play a game WHEN YOU WANT TO. If people don't want to be at the whim of a server to tell them when they can or cannot play a game, then they should have considered that before throwing their money to purchase the game. No one is forcing you or anyone else to buy the game. When you buy the game, you agree to support what the developers have implemented. If someone didn't understand how it would work along with the pros and cons, then they didn't make an informed decision. Blizzard was up-front with potential connectivity issues before the game went live. People could have cancelled pre-orders or decided not to buy the game. But they didn't. That's where the personal accountability comes into play.
Think about what you just said--it has nothing to do with my statement of entitlement issues. Entitlement issues meaning feeling you deserve the right to play any game however you want it. No. You don't. You have the right to use a game how a developer/studio makes it. By extension, you agree to abide by their terms. If you don't like their terms, you have the right to not buy it and play it.
If a consumer doesn't like something, they don't need to buy it. Period. But buying something and expecting rights beyond the explicit terms (terms which a consumer can access before buying) is purely an issue of entitlement.
All of this blanket litigation over things that consumers are angry over can be addressed by making informed decisions before purchasing something, and taking ownership of your own choices and responsibility. It's called personal accountability. The choices that blizzard made in implementing their DRM/servers didn't force anyone to buy the game by extension.
I think the best possible outcome of this would be all the people who bought the game and are angry over it get absolutely nothing. Blizzard doesn't get sued, doesn't get government intervention on how they conduct their business. Let Blizzard (or anyone else for that matter) go on and continue to do things the way they want to make their products. If the same situation happens over and over, then it's the blind dumb decisions of consumers supporting it and consumers have no one but themselves to blame. Make better decisions. Support companies that produce and implement things the way you feel should be done. Don't support a company that behaves contrary to what you want. You want to play a game, but you don't want to deal with the way they implemented something. Then you as the consumer balance which one you want more and accept the responsibility for your decision along with the implications.
Consumers didn't decide how Blizzard was to implement their DRM. But they did decide to buy the game even after Blizzard disclosed potential release-time server problems before the game went live. At that point, it's your own dumb fault for choosing to spend the money to buy the game. I can't count how many times I've bought games that I hated, or were buggy beyond the point of playability, or were crap for the price. Know what I did? I never gave those companies/developers my money ever again. If people make competent decisions like that, it has so much more power than whining about things after-the-fact that were disclosed to the public before the game even went live.
And again, you are wrong. When you buy a product or service you are entitled to use whenever you want to, unless the contract clearly mentions such constraints and is acceptable by the local laws. So, no, a game can't "sometimes" work, it has to do it all the time or else is not entitled to be sold.
Simple stuff is simple... just as you know that if you own a cafeteria and sell coffee tickets beforehand you shouldn't sell more than the ones you can cope. It makes no sense, because Blizzard could clearly control the quantity of product to be sold on the markets...yet they accepted the money but didn't comply with the contracted services.
I'm sorry, bad excuses have no place in the EU. IF you sell something you are liable for not complying with the contract terms. It is what it is... and thus why they are investigating D3 in several contries.
Originally Posted by Onions
lol i love these threads.. there kind of stupid. You purchase a game (your own will) and your pissed becuase the serevres a little slow. it happens ppl need to be patient with some things. Its not even liek this game was a rediculus amount of money it was a normal cost game. I just dont understand why everyone is so butthurt of the always online thing. Like whats the big deal its used to prevent cheating and it works very effectively. If you cant play online then dont buy the game. If the servers are down give a month and it will all be fine. Crap like this is rediculus because no matter how much ppl complain there never goign to have there way and if i was blizz i would jsut drop the support for there games in EU after this is over adn say to bad you ruined it for everyone....
just my .02 tho
your getting a rep for taht
I'm sure you will never get to any power position anywhere with such mentality. Shareholders would tear the company apart if Blizzard lost the whole EU market. A very brilliant way of handling business, certainly Edited by prava - 6/13/12 at 3:35pm