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[PCI] The UFC (French defense of the consumers) is tearing Blizzard a new one over Diablo 3 and DRM - Page 10

post #91 of 111
Quote:
Originally Posted by matada View Post

if I put in a ticket yesterday for a refund, and they take their sweet time to reply, am I Ok, or should I waste 3/4 of my phone minutes on talking to them?

I've been on hold for over two hours...
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post #92 of 111
Thats not reassuring. I've been on hold 47 minutes sofar.. Glad i used skype!!!!!!

Hour and 36 minutes on hold to speak to someone. Hopefully he can do it.

Edit: They won't cancel my annual pass. Even if I give up the remainder of my 3 month game time. they can go climb a tree. And not collect the other 6 months I have to pay for still. $^ blizzard.
Edited by matada - 6/14/12 at 3:04pm
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post #93 of 111
Quote:
Originally Posted by prava View Post

should the power be cut for any reasons not being acceptable (such as natural disasters or not caused directly by the company that handles it... imagine a truck hitting an electric substation...) then they are liable for any damage that they may have caused to you, and the same could be said about any other service.

 

How can you hold a company liable for an incident caused by something completely out of their hands?

 

That's a little bit ridiculous. :/

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post #94 of 111
Quote:
Originally Posted by Lifeshield View Post

How can you hold a company liable for an incident caused by something completely out of their hands?

That's a little bit ridiculous. :/

Pretty sure here in Australia the power company would also be held liable in the same circumstances.

However what would then happen is that after they settled claims and payouts etc. they would then take the offending party to court (the person driving the vehicle/company that owns the vehicle) and then recoup their costs via those means. Well that is generally what happens anyway.

OT:
By the sounds of it, people in the US are having an easy time getting refunds. My mate is still waiting for his after spending about 8 hours on the phone over 5 different phone calls with about 7 of those hours spent on hold. So what does he do? Continue to waste his time with Blizzard who obviously don't want to give a refund or use the Australia consumer protection laws to his favor? Pretty simple really, he filed a complaint yesterday with the ACCC about the matter. I'm expecting him to get a refund within the next week or two now, after wasting 3 weeks with Blizzard tech support.

At the end of the day, the biggest issue here is simply that Blizzard aren't offering the service they promised. In most first world nations (EU countries, AUS/NZ etc.) there are consumer protection laws that clearly state the product must work to a satisfactory condition. Basically, Blizzard are failing at that part, the service is not satisfactory and since it is Blizzard's fault for not having an appropriate server arrangement to handle the load, then they are liable and should offer refunds. The law in those nations/regions states that. Quite clearly. Blizzard can put whatever they want in an EULA, means nothing when they breach local laws.

I think part of the issue in this discussion here is that It would seem to me that in the US and perhaps UK the consumer protection laws aren't nearly the same as what they are in EU and AUS/NZ. Hence why people living outside those regions don't quite understand why Blizzard is liable. Obviously, the laws are different in every country/region in the world. All I know is from personal experience in my country; and in the case of Australia, our laws state quite clearly that the product must work to an acceptable standard for a reasonable period of time. If it doesn't meet the criteria, consumers have the right within the first 7 to 30 days after purchase (depends on the product bought as to the time frame, could be longer in some cases) the consumer has the right to demand a refund and the retailer/distributor/salesman/whatever must comply. After that initial period the party who sold the product can choose whether they will refund or replace/repair the product. For example, I buy a new TV. It craps its pants after a week. I have a legal right to demand a refund not an RMA or replacement. If I want a refund, the retailer is legally bound to give it to me (although they don't always comply hence why we have a consumer protection agency to file complaints and force them). However, if the TV were to crap itself after 3 months, the retailer can choose between repairing the TV (generally the path they take) or issuing me a refund because it is outside the initial "refund period" as stated by Australia consumer protection law. Then comes the next part, if I get the TV back and the repairs haven't fixed the problem or say it breaks 1 month after I get it back. I can then take it back to the retailer and ask for a refund because even after repair, the product is faulty, we tried the RMA/warranty process, the issue wasn't resolved so now I have a legal right to a refund. Even though it is 4-5 months after purchase date and the product is still in warranty.

It just seems to me that people who don't understand why this french agency can intervene is because they live in a nation where the consumer protection laws are quite poor or under.....developed(?) compared to the EU and places like Australia. So that bit of information gives you a bit of insight as to why they can take Blizzard to court because I am assuming the laws in France/EU loosely resemble what we have here in one form or another.
Edited by Vengeance47 - 6/14/12 at 6:12pm
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post #95 of 111
Quote:
Originally Posted by Lifeshield View Post

How can you hold a company liable for an incident caused by something completely out of their hands?

That's a little bit ridiculous. :/

I'm sorry my post wasn't clear enough... what I meant is that UNLESS the company can prove that its not their fault (aka it was caused by a natural disaster or somebody else was at fault) then its their fault and they are liable because of it. Of course, should somebody be the cause of such problems you would sue the company and then the company would sue, on his own, whoever was deemed guilty of such failure. But, if the one to blame was the company, and the company alone, they are the ones liable and they would be the ones paying for the mess.


@Vengeance47: our local laws work more or less the same. Whenever you buy a product, should any problem appear on the first 6 months, all the parties assume (unless proven otherwise) that the fault was created at the producer... and thus the product will be repaired or exchanged at the buyers criteria unless one of the options is not "fair" (aka a lot more expensive than the other one). After those 6 months, the buyer has 18 months of extra warranty, and he should prove that such defects come from the producer and not himself (but, since the cost of actually checking such defects will be payed by the losing party, everybody accepts a full warranty for 24 months, that can be claimed either at the reseller or the producer, whoever the BUYER chooses).

Also, should the good be RMA'ed more than 1 time, the buyer can ask for a rull refund on the product, no questions asked... and we also get to argue about the replacement should we get an RMA... in which the replaced good needs to be AT LEAST equal, or better if no equal part can be found, to the damaged one.

PS: and the buyer gets to decide who will actually be liable for those claims. You may decide that the reseller has to handle or the process... or you may ask the producer. And both of them need to answer and find solutions in an "acceptable" timely manner.
Edited by prava - 6/14/12 at 7:20pm
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post #96 of 111
Quote:
Originally Posted by Vengeance47 View Post

However what would then happen is that after they settled claims and payouts etc. they would then take the offending party to court (the person driving the vehicle/company that owns the vehicle) and then recoup their costs via those means. Well that is generally what happens anyway.

Does that mean Blizzard will be able to recoup their cost from all the cable companies providing internet to those demanding a refund? Bliz can claim that the cable companies provided poor internet service that led to poor performance of their game.
Quote:
Originally Posted by Vengeance47 View Post

At the end of the day, the biggest issue here is simply that Blizzard aren't offering the service they promised.

I understand that a “lot” of people are having connectivity issues and can't play the game. I am not talking about those that legitimately have connection problems while playing. What I am interested in is how many people are in Nightmare/Hell/Inferno/Level 60 and say they want a refund. In other words, how many people see an opportunity to "beat" the game for free? I know blizz tracks all of this.
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post #97 of 111
Quote:
Originally Posted by SkillzKillz View Post

Isn't it more like "this is our game, play by our rules or don't play at all." No one is forced to buy diablo 3. Users are well aware that it uses online DRM before they purchase it. Blizzard offers refunds within 30 days. Why should a governing body step in?

Well obviously some people don't share your attitude, therefore this governing body is stepping in to try and do something.
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post #98 of 111
I had no problems getting a refund. I just put in a ticket by e-mail and they said yes within 48 hrs. I am from Australia and we may be a special case. Our default server is US which adds excessive ping and makes Acts 3 & 4 in infeno unplayable at times. Also their maintenance is during our prime ptimes. Game may be crap, but customer service seems fine by me.

Cheers,
Bo0GeRs smile.gif
Edited by Bo0GeRs - 6/15/12 at 7:58am
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post #99 of 111
Quote:
Originally Posted by royalflush5 View Post

I would guess not

In any case, it will make other companies think twice before implementing always online DRM for single player portions of a game and ending up jamming it for everyone.
 
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post #100 of 111
Good, I have 0 pity for Blizzard, I hope they take a rough beating.
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