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MSI Geforce GTX 680 RMA

post #1 of 34
6/13/12 at 12:25pm
Thread Starter 
So I had one of my 680s die recently, and I have sent it in to MSI for RMA. This will be a log of how it is handled.

Not really sure what caused the card to die, I inspected the entire PCB before sending it in and couldn't find any visible faults. The only warning that I got about the card's demise was my machine refusing to post. I had no instability or artifact issues prior to the card dying. I tried different PCIE slots to no avail, and in the end I decided it was time to RMA. For now I will just use a solo 680 until MSI fixes or replaces the bad one.

As of right now, MSI had received the card Monday morning, 6/11/2012. Today at 1 PM, MST, the status was updated from Approved to In Processing. happysmiley.gif
Edited by svthomas - 6/13/12 at 12:30pm
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post #2 of 34
6/13/12 at 4:23pm
My own experience with MSI RMAs was pretty pleasant actually, hopefully you have the same experience
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post #3 of 34
6/15/12 at 8:39am
Thread Starter 
Just an update:

As of this morning, 6/15/2012, the RMA is still in processing.
Quote:
Originally Posted by JTHMfreak View Post

My own experience with MSI RMAs was pretty pleasant actually, hopefully you have the same experience
Yup, hoping for the same.
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post #4 of 34
6/15/12 at 8:44am
Yeah with a mobo things went good, they let me willcall too
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post #5 of 34
6/20/12 at 8:00am
Thread Starter 
6/20/2012 - RMA still in processing--haven't heard anything from MSI, aside from the initial email saying the package and its contents had been received.
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post #6 of 34
6/20/12 at 8:22am
Quote:
Originally Posted by svthomas View Post

6/20/2012 - RMA still in processing--haven't heard anything from MSI, aside from the initial email saying the package and its contents had been received.

I hope it's better than my Gigabyte 680 RMA 1 month process.
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post #7 of 34
6/20/12 at 9:05am
Thread Starter 
Quote:
Originally Posted by Bosniac View Post

I hope it's better than my Gigabyte 680 RMA 1 month process.
Yeah, I sure hope I don't need to wait that long.
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post #8 of 34
6/20/12 at 9:08am
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Quote:
Originally Posted by svthomas View Post

Yeah, I sure hope I don't need to wait that long.

dont forget,most companies RMA process, is at least a week to two turn around. depending on your location and shipping times.
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post #9 of 34
6/21/12 at 5:14pm
Any update?
Sent my MSI 6950 with slight artifacting in two days ago (Delivered Tuesday), and status just got updated to In Processing.
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The Money Pit
(18 items)
  		  
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Plextor M5S (Boot) Seagate Barracuda 500GB (Applications) Seagate Barracuda 1.5TB (Storage) Western Digital Elements External 500GB (Backup) 
Hard DriveCoolingOSMonitor
Seagate FreeAgent External 1.5TB (Backup) CoolerMaster Hyper 212+ Push/Pull - CPU Windows 7 Ultimate x64 Samsung SyncMaster 2232GW 
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Logitech Illuminated Keyboard Corsair TX650W V2 Cooler Master Storm Trooper Logitech G700 
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post #10 of 34
6/21/12 at 5:36pm
Thread Starter 
Not yet, mine is still in processing. I have a feeling this may take a bit longer than usual, due to stock issues. I don't even see these cards listed on newegg anymore.
Uncensored
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AMD PII Rig
(15 items)
  		 
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AMD FX 8120 @ 4.8Ghz ASUS Sabertooth 990FX MSI Geforce GTX680 #1 MSI Geforce GTX680 #2 
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PowerColor 7970 ref. (Backup card...) 16 GB Corsair Vengeance PC3 12800 Seagate Barracuda 1TB 7200RPM Crucial 128GB M4 SSD 6Gb/s 
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None PrimoChill PrimoFlex PRO LRT Tubing 1/1" ID 3/4... Swiftech MCP655 Koolance VID-NX680 
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Koolance VID-NX680 Danger Den Monsoon D5 Bay Reservoir Enzotech Compression Fittings Scythe Gentle Typhoon AP-15 x4 
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EK-Supreme HF XSPC RX480 Win 7 Ultimate 64bit Acer 23" 1080p S232HL #1 
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Uncensored
(29 items)
 
AMD PII Rig
(15 items)
  		 
CPUMotherboardGraphicsGraphics
AMD FX 8120 @ 4.8Ghz ASUS Sabertooth 990FX MSI Geforce GTX680 #1 MSI Geforce GTX680 #2 
GraphicsRAMHard DriveHard Drive
PowerColor 7970 ref. (Backup card...) 16 GB Corsair Vengeance PC3 12800 Seagate Barracuda 1TB 7200RPM Crucial 128GB M4 SSD 6Gb/s 
Optical DriveCoolingCoolingCooling
None PrimoChill PrimoFlex PRO LRT Tubing 1/1" ID 3/4... Swiftech MCP655 Koolance VID-NX680 
CoolingCoolingCoolingCooling
Koolance VID-NX680 Danger Den Monsoon D5 Bay Reservoir Enzotech Compression Fittings Scythe Gentle Typhoon AP-15 x4 
CoolingCoolingOSMonitor
EK-Supreme HF XSPC RX480 Win 7 Ultimate 64bit Acer 23" 1080p S232HL #1 
MonitorMonitorKeyboardPower
Acer 23" 1080p S232HL #2 Acer 23" 1080p S232HL #3 Razer BlackWidow Ultimate Mechanical Keyboard Seasonic X750 Gold 
CaseMouseMouse PadAudio
Danger Den 26  Razer Deathadder My cat, or other small, furry creatures. Creative Sound Blaster X-Fi Titanium 
Audio
Sennheiser HD555 Headphones 
View all
CPUMotherboardGraphicsRAM
AMD Phenom II 955 Black Edition ASUS Crosshair iv Formula SAPPHIRE Radeon HD 6950 2GB (unlocked) - ref Corsair Vengeance 8GB (2 x 4GB) 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB 7200RPM None NZXT havik Win 7 Ultimate 64bit 
MonitorKeyboardPowerCase
Samsung 19" LCD Razer BlackWidow Ultimate Mechanical Keyboard  CORSAIR TX650 Antec 902 
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Razer Naga M-Audio Studiophile AV40 Powered Monitor Speakers 
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