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USB 3.0 Drive Disappears upon restart :(

post #1 of 16
Thread Starter 
Guys, can you help me find out a solution for this or is this normal?

(Seagate 3TB Go Flex Desk 3.0/2.0 USB)

If it's connected to a USB 2.0 port it works fine and shows up on restart.

If it's connected to a USB 3.0 port it works fine until I restart the PC and then it will no longer be there upon restart. I have to re plug the darn thing if I want to access it again.

Please help frown.gif

Thanks in advance.
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post #2 of 16
Have you tried updating your BIOS?
http://ca.asus.com/en/Motherboards/Intel_Socket_1155/P8Z68V_PROGEN3/#download
Quote:
P8Z68-V PRO/GEN3 BIOS 3402
1.Improve Improve system stability.
2.Enhance compatibility with some USB devices.

Or if that doesn't work, your USB3 drivers/firmware?
http://www.station-drivers.com/page/asmedia.htm

I had to update the USB3 drivers and Firmware for my controller. (ASM1042) You can find out your model of controller by locating it in the Device Manager and checking the hardware IDs. Most of it is gibberish, but DEV_1042 clued me in about which files I needed.

devicemanagerasmediausb.png
     
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post #3 of 16
Thread Starter 
Quote:
Originally Posted by Kramy View Post

Have you tried updating your BIOS?
http://ca.asus.com/en/Motherboards/Intel_Socket_1155/P8Z68V_PROGEN3/#download
Or if that doesn't work, your USB3 drivers/firmware?
http://www.station-drivers.com/page/asmedia.htm
I had to update the USB3 drivers and Firmware for my controller. (ASM1042) You can find out your model of controller by locating it in the Device Manager and checking the hardware IDs. Most of it is gibberish, but DEV_1042 clued me in about which files I needed.
devicemanagerasmediausb.png

Thanks for the quick response. I'll try to read your post again.. I'm pretty slow with these things.. Hmm..

I am so afraid of updating the BIOS though. I've never done it before.. ever frown.gif

Also, why are there two sets of drives from you link? W/c one should I get?

Version 1.14.8.0 Pour Windows Xp/Vista/7 32/64bits ?

Version 12220E Pour Windows Xp/Vista/7 32/64bits ?

I can barely understand the description frown.gif


I also seem to have the DEV_1042
Edited by tubers - 6/28/12 at 4:51pm
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post #4 of 16
Driver updates are easy to install. You just download it, unzip it, and install it. Done!

BIOS updates are pretty easy to install. You just download it, unzip it, and then toss it on a flashdrive. Reboot and enter your BIOS, then look around for a "EZ Flash" or "BIOS Update" tool. Run that and point it to the BIOS update file. Wait a while for it to flash, and then you're done. (Or close to - you may have to reconfigure your BIOS... set it back to AHCI, etc.)

Some manufacturers also have Windows BIOS Updaters that are quite easy to run.

Quote:
Originally Posted by tubers View Post

Also, why are there two sets of drives from you link? W/c one should I get?

Version 1.14.8.0 Pour Windows Xp/Vista/7 32/64bits ?

Version 12220E Pour Windows Xp/Vista/7 32/64bits ?

I can barely understand the description frown.gif
One is drivers, the other is firmware. Firmware runs inside the controller/chip. Think of the USB3 chip as a dedicated computer, whose sole purpose is to talk to other USB devices. It keeps itself busy with device detection, handling unexpected disconnects/reconnects, optimizing buffer sizes, etc.; all low level stuff, but if there's a bug in there, the firmware needs to be updated to fix it.

Updating the USB3 controller firmware is not quite so simple. Have you ever created a DOS bootable USB Flashdrive before? Do you know how to change your boot order in the BIOS? I don't believe the firmware update can be applied from within Windows...
     
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post #5 of 16
I actually have the same issue as OP, with the exact same external HDD and very similar motherboard (P8Z77-V Deluxe). I don't think it's a driver issue because I have another external HDD with a USB 3.0 enclosure I bought from newegg and it shows on startup. I think it's the Seagate external HDD itself and I never figured out how to fix it. I updated to the latest USB 3.0 drivers as well.
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post #6 of 16
That could be the case - some externals are glitchy... if the USB3 chip in the external doesn't like the one in your computer, there's not much that you can do to fix that.

But still, it doesn't hurt to try everything else.

OCZ released a tool called "DriveKey" which makes creating bootable USB flashdrives a lot easier. It uses the HP USB Formatting tool, packaged with some important DOS system files. It was originally for updating the firmware of their older SSDs, and has since been removed from their forums because they now have easier flashing procedures - but it's still useful for flashing many other things.

It should work fine for any flashdrive under 4GB in size. (it uses FAT16 system files, which don't work properly for 4GB+ partitions?)

http://www.mediafire.com/?348d6pefz2o2l20

As with all zip files, you unzip it first.

Plug in your flashdrive, run the tool, point it to the system files (which were also in the zip) and flashdrive, then let it format it.

After that you can copy the firmware update files from the Firmware Zip (the one in row "Version 12220E Pour Windows Xp/Vista/7 32/64bits") onto the flashdrive.
http://www.station-drivers.com/page/asmedia.htm

And then you reboot and change your boot order in the BIOS. Reboot again and let the DOS environment start up.

Type dir to get a list of files. You can call the firmware update tool manually by typing in its name with some cryptic commandline arguments, but I think it also came with a bat file that does it all for you. Type u.bat and hit enter to run it. A few minutes later it finishes, and then you're done... you reboot (Ctrl+Alt+Delete), unplug the flashdrive, and your USB3 controller should now be up to date. (And perhaps working better - we'll see...)
Edited by Kramy - 6/28/12 at 6:20pm
     
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post #7 of 16
Very useful information. Thanks Kramy! biggrin.gif
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post #8 of 16
Thread Starter 
Thanks for all the info but my brain just exploded! frown.gif

BTW, is it safe to just replug the power supply of the drive whenever I want to use it as a USB 3.0 device? Or is this a very bad practice?

(Man I am slightly traumatized from getting a USB 3.0 Seagate now).
Edited by tubers - 6/28/12 at 10:13pm
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post #9 of 16
Thread Starter 
Quote:
Originally Posted by Melosaiyan View Post

I actually have the same issue as OP, with the exact same external HDD and very similar motherboard (P8Z77-V Deluxe). I don't think it's a driver issue because I have another external HDD with a USB 3.0 enclosure I bought from newegg and it shows on startup. I think it's the Seagate external HDD itself and I never figured out how to fix it. I updated to the latest USB 3.0 drivers as well.

What's the model of your working USB 3.0 drive that is always detected? I am interested xD
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post #10 of 16
Quote:
Originally Posted by tubers View Post

Thanks for all the info but my brain just exploded! frown.gif

BTW, is it safe to just replug the power supply of the drive whenever I want to use it as a USB 3.0 device? Or is this a very bad practice?

(Man I am slightly traumatized from getting a USB 3.0 Seagate now).
What kind of power plug? Pulling the power cable out while the drive is in use has a tiny chance to damage it. You could probably do it a hundred times without issue... but there's still a tiny chance that something will go wrong if it loses power while seeking.

It's safe yanking the USB3 cable out. That causes the drive to spin down, and then it's totally safe yanking the power cable.

I wouldn't pull either out during a file copy or when running something off the drive, but if the drive is idle it should be perfectly safe pulling the USB3 cable and then powering it down. If you want to be extra cautious, look to the system tray and use the "Safely Remove" icon before physically disconnecting anything.
Edited by Kramy - 6/28/12 at 11:32pm
     
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CPUMotherboardGraphicsRAM
Phenom II X6 1055T Saberooth 990FX eVGA GTX 560 SE 4x4GB Corsair Vengeance 1600mhz 
Hard DriveHard DriveHard DriveHard Drive
Seagate 3TB 7200.14 - ST3000DM001-9YN166 WD Black 640GB - WD6401AALS WD Green 1.5TB - WD15EARS Hitachi 2TB 7200RPM - HDS723020BLA642 
Hard DriveHard DriveHard DriveHard Drive
WD 2TB Green - WD20EARX WD 2TB Green - WD20EARS WD Blue 500GB - WD5000AAKS-00V6A0 WD Scorpio Black 500GB - WD5000BEKT-00KA9 
Optical DriveOptical DriveOptical DriveCooling
Pioneer DVR-115DBK Samsung SH-S243D/BEBE LG GH22NS90 Coolit Eco R120 
CoolingCoolingOSOS
Yate Loon Fans - D12SL-12-RED/BLACK Fractal Design 120mm Fan - FD-FAN-120 Windows 7 Ubuntu 10.04 LTS 
MonitorKeyboardPowerCase
Samsung 2343BWX 23" (2048x1152) I-Rocks KR-6170-BK Corsair HX620 Fractal Design Define R3 
MouseMouse PadAudioAudio
Razer Abyssus 3500DPI Mousepad + Desk Onboard Realtek® ALC 892 Cyber Acoustics CA-2992 2.0 Speakers 
OtherOtherOther
Razer Krait 1600 DPI nGear G-C1601 Card Reader Pisen Card Reader 
CPUMotherboardGraphicsRAM
VIA Eden C7 1200mhz Jetway J7F4K1G2ES-LF VIA Onboard 512MB PC2-4200 
Hard DriveOptical DriveCoolingOS
A-Data FlashDrive None Fanless Linux 
MonitorKeyboardPowerCase
Headless None 65w Power Brick Antec ISK300-65 
MouseAudio
None Onboard VIA 
CPUMotherboardGraphicsRAM
Barton XP-M 2400+ FJQ4C Asus A7N8X-E Deluxe 256MB BFG 7800GS OC 2x512MB Samsung PC3200 
Hard DriveOSMonitorKeyboard
Raptor 74GB/Seagate 120GB Windows 2000 Pro 60hz 17" CRT Brandless PS2 Keyboard 
PowerMouse
Antec Neo HE 550w Logitech G5 
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