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Cooler Master is the same company that makes CMStorm Products right? Your support sucks

post #1 of 4
7/8/12 at 5:00am
Thread Starter 
If it is.. then I have a few words for CMStorm. Your global support for products suck.

I have a CMStorm Quickfire rapid that a friend bought for me when he went home from Singapore. The supposedly "better than membrane" keyboard is now spamming random keys at random intervals. "qwerp + and scroll lock keys" and also holding down shift and control keys also at random.

And you know what your support guy tells me? That I have to go back to the shop at singapore because you can't support me from where I am right now.

There are lots of means to get support to your customers. Shops here in the Philippines offer the CMStorm products. Meaning there is a distributor somewhere in the Philippines. And you can't even give me any support? I have received better customer support for a measly fractal design fan than your expensive supposedly introductory keyboard.

I am posting here so that you guys realize the effects of your defective customer support. And to think I even recommended the CMStorm quickfire to my friends and through forums. If I can only take those recommendations back.
Edited by shogrran - 7/8/12 at 6:26am
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post #2 of 4
7/8/12 at 5:38am
Axis Global is the distributor for the Philippines. Email Coolermaster and say that it is impossible for you to return it to Singapore and that there is a distributor based in the Philippines.
TJ08-E
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TJ08-E
(19 items)
 
HP G62
(14 items)
  		 
CPUMotherboardGraphicsRAM
Intel Core i5 2500K @ 4.5GHz Asus Maximus IV Gene-Z/Gen3 ASUS GTX 670 DirectCU II 16GB G.Skill RipJaws X 
Hard DriveHard DriveOptical DriveCooling
2x Samsung 830 128GB 1TB Samsung Spinpoint F3 in an Icy Box IB-318St... Asus DRW-24B5ST Noctua NH-D14 
CoolingCoolingOSMonitor
2x Scythe Gentle Typhoon AP-15s 1x Silverstone AP181 Windows 8 Pro 64bit LG 2361 
KeyboardPowerCaseMouse
Sidewinder X6 Corsair AX760i Silverstone TJ08-E Sidewinder X8 
Mouse PadAudioAudio
Razer Goliathus Omega Fragged Control Edition Asus Xonar DGX Turtle Beach X11 
View all
CPUMotherboardGraphicsRAM
AMD Athlon II P340 Dual-Core Processor 2.20 GHz AMD M880G ATI Mobility Radeon HD 4250 4GB DDR3 System Memory (2 DIMM) 
Hard DriveOptical DriveCoolingOS
Crucial M4 64GB LightScribe SuperMulti 8X DVD±R/RW with Double ... Stock Windows 7 Home Premium 
MonitorKeyboardPowerCase
15.6" diagonal High-Definition HP BrightView LE... 101-key compatible with full-size keyboard with... 65W AC Adapter with 6-Cell 47WHr Lithium-Ion Ba... HP G62 
MouseAudio
Touch Pad with integrated On/Off button and 2-w... Altec Lansing speakers 
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post #3 of 4
7/8/12 at 6:25am
Thread Starter 
"We do not offer global warranty on our products, so you would need to send it back to Singapore and you would need to ask distributor if they can ship back to Philippines as most distributors will only send back to local address."


This is how their support answered. Yea really helpful.
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post #4 of 4
7/9/12 at 9:30pm
Thread Starter 
Quote:
Originally Posted by VulgarDisplay88 View Post

Axis Global is the distributor for the Philippines. Email Coolermaster and say that it is impossible for you to return it to Singapore and that there is a distributor based in the Philippines.

Tried that and they said the same thing.
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