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Welcome Xigmatek to their Manufacturer Forum! - Page 4

post #31 of 127
Quote:
Originally Posted by dyaga017 View Post

Dohn, what makes you think that re-sending e-mail is going to lead to a different outcome?
I actually did send an e-mail two days ago to rebate@xigmatekamerica.com (please check if this is the right e-mail address) only, skipping Cristina .. and did not hear back within 24 hours as would be expected under new guidelines. Third time is charm? I'd say no. I'd also say that this looks more and more as an attempt to appease selected few unsatisfied buyers of Xigmatek products w/ rebate who are willing to PM and identify themselves as opposed to taking care of the rebate issue as a whole and associated image debacle for your company.

No, you are wrong, we are here to help.
I guarantee you that we answred all the email that came in on 7/6 on 7/9. I checked that myself.
out of all the email there are 3 from gmail with initial R.S. L.R. P.S. that didn't reply to us yet, as of right now.
If you are one of thsoe three then the problem should be simple because you should have the email some where.
If you are not one of those three then this is more complicated.
Either your email got lost somehow before reaching us, but chances are slim since it "looks" like you sent to two email address on that screenshot under a gmail email adress.
or this email never exisit.
If the email is lost, the simplest way to fix it will be just resending it.
If it never exisit then I guess you will never receive a reply.

Thanks for the comment on our new guildline. We really appreciate the effort you spent to have that comment and that will keep us improving.

Thanks!

Dohn
Edited by XigmatekAmerica - 7/12/12 at 2:56pm
post #32 of 127
Quote:
Originally Posted by XigmatekAmerica View Post

I guarantee you that we answred all the email that came in on 7/6 on 7/9. I checked that myself.

The above can be interpreted as some of 07/10 e-mails are not yet answered, right? While this breaks the 24-hr-turnaround guideline (right now it is 42+ hours since 07/10 was over), it leaves a chance that my 07/10 e-mail is very close to being looked at and addressed ... let's see what tomorrow brings.
post #33 of 127
Quote:
Originally Posted by dyaga017 View Post

The above can be interpreted as some of 07/10 e-mails are not yet answered, right? While this breaks the 24-hr-turnaround guideline (right now it is 42+ hours since 07/10 was over), it leaves a chance that my 07/10 e-mail is very close to being looked at and addressed ... let's see what tomorrow brings.
Quote:
Originally Posted by dyaga017 View Post

The above can be interpreted as some of 07/10 e-mails are not yet answered, right? While this breaks the 24-hr-turnaround guideline (right now it is 42+ hours since 07/10 was over), it leaves a chance that my 07/10 e-mail is very close to being looked at and addressed ... let's see what tomorrow brings.

Not sure how you come to interpreted that but Nicole is alredy replying 7/12 (todays) emails. 7/10 was done on yesterday. Out of all 7/10 email only 1 gmail address didn't reply use, initial is B.J.
Did you send another email on 7/10 ? interesting if they lost again.
Seems like you really interested in our new guideline more than rebate?

Thanks!

Dohn
post #34 of 127
Quote:
Originally Posted by XigmatekAmerica View Post

Not sure how you come to interpreted that but Nicole is alredy replying 7/12 (todays) emails. 7/10 was done on yesterday. Out of all 7/10 email only 1 gmail address didn't reply use, initial is B.J.
Did you send another email on 7/10 ? interesting if they lost again.
Seems like you really interested in our new guideline more than rebate?
Thanks!
Dohn

Yes, I did send another request on 07/10 ... and stated so in post #29 (which you quoted in post #31, I hope having read what I wrote).
So, we have two of my e-mails, one from 07/06 and one from 07/10 sent to the correct e-mail address that are without a response as of now ... the way I look at this -- the new guidelines did not change much for me ... hope my perspective does not seem too illogical in light of this.
Edited by dyaga017 - 7/12/12 at 5:32pm
post #35 of 127
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post #36 of 127
Quote:
Originally Posted by dyaga017 View Post

Yes, I did send another request on 07/10 ... and stated so in post #29 (which you quoted in post #31, I hope having read what I wrote).
So, we have two of my e-mails, one from 07/06 and one from 07/10 sent to the correct e-mail address that are without a response as of now ... the way I look at this -- the new guidelines did not change much for me ... hope my perspective does not seem too illogical in light of this.

Welcome to the board! been using Xiggy since Red Scorpion! you guys lead the revoloution even the big guys had to follow you!

This dude definately interested in commenting your new policy more than his rebate. fishy fishy.
$10 bet on email never there.
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post #37 of 127
Quote:
Originally Posted by poohball View Post

Welcome to the board! been using Xiggy since Red Scorpion! you guys lead the revoloution even the big guys had to follow you!
This dude definately interested in commenting your new policy more than his rebate. fishy fishy.
$10 bet on email never there.

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post #38 of 127
Quote:
Originally Posted by XigmatekAmerica View Post

Our new guildline is....
Every inquiry or email regarding rebate will get answered within 24hrs then follow through until you get paid.
Normally we don't suggest you call in because is too time consuming and is not effectie since rebate process is mostly on paper work and computer entries.
If you need to call us regarding rebate please use extension 101. That will direct you to Christina.
We are here to provide the best customer service, please keep posting and let us know how we doing.
Thanks!
Dohn

I personally find this statement false. I have called this past week, left a message for Christina and I have never received a call back. I also have sent multiple emails regarding the status of my 2 rebates and I have never heard anything back. It is now to the point I am seeking legal counsel on this as this borderlines false advertising and representation.
    
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post #39 of 127
Quote:
Originally Posted by Peanuthead View Post

I personally find this statement false. I have called this past week, left a message for Christina and I have never received a call back. I also have sent multiple emails regarding the status of my 2 rebates and I have never heard anything back. It is now to the point I am seeking legal counsel on this as this borderlines false advertising and representation.

Hi,
Please PM me your info so that I can look into the issue.
Without any info to back up the claims I can only treat them as anonymous complain and have our system check. Which turns out we are very effective on replying email and we are alreay repling today's email.
Phone call may not be the bestway to reach us on rebate issue thus she may not check her voicemail fast enough.
rebate@xigmatekamerica.com is the best way and like all the others that have sent email, they all get answered within 24hrs.

Thanks!

Dohn
post #40 of 127
Quote:
Originally Posted by XigmatekAmerica View Post

Hi,
Please PM me your info so that I can look into the issue.
Without any info to back up the claims I can only treat them as anonymous complain and have our system check. Which turns out we are very effective on replying email and we are alreay repling today's email.
Phone call may not be the bestway to reach us on rebate issue thus she may not check her voicemail fast enough.
rebate@xigmatekamerica.com is the best way and like all the others that have sent email, they all get answered within 24hrs.
Thanks!
Dohn

What information would you like? I have no problem backing up my claims. In regards to phone calls, I resorted to calling since I was not receiving a response over email. If I am not am able to receive a response over email or phone then there is no other medium for me to use other than seek counsel?

Regardless of a how someone may contact Xigmatek USA in regards to rebates the company should have sent out some form of communication letting their rebate submitees know of the issues internally and your resolution to them. Over 7 months has passed since my first submission was made to the company. Without any communication on the company's behalf we don't have any visibility into the status of our submissions sent, so we have to safely make the assumption that the company is less than reputable in honoring their rebate claims.
    
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