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Welcome Xigmatek to their Manufacturer Forum! - Page 10

post #91 of 128
Quote:
Originally Posted by FlashFir View Post

Done. I appreciate Xigmatek's presence here on the forums to help address customers like us smile.gif

smile.gif
post #92 of 128
Quote:
Originally Posted by Peanuthead View Post

Quote:
Originally Posted by XigmatekAmerica View Post

Our new guildline is....
Every inquiry or email regarding rebate will get answered within 24hrs then follow through until you get paid.
Normally we don't suggest you call in because is too time consuming and is not effectie since rebate process is mostly on paper work and computer entries.
If you need to call us regarding rebate please use extension 101. That will direct you to Christina.
We are here to provide the best customer service, please keep posting and let us know how we doing.
Thanks!
Dohn

I personally find this statement false. I have called this past week, left a message for Christina and I have never received a call back. I also have sent multiple emails regarding the status of my 2 rebates and I have never heard anything back. It is now to the point I am seeking legal counsel on this as this borderlines false advertising and representation.


I find the statement false as well.

 

I sent ANOTHER E-mail to <rebate@xigmatekamerica.com> on August 9th, 2012 and I still have not received a reply. I didn't even get that automated response about being overwhelmed by Black Friday rebates this time.

    
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post #93 of 128
Dohn,
i was suppose to receive my rebate via paypal last friday, i still don't have it today. do you want me to send an email in or call someone? (forgot the lady's name) she said she was backed up, so i do understand the issue.
thanks
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post #94 of 128
Let me look for it =)
post #95 of 128
I'm in the same boat as him. Haven't gotten an email reply in ages.
    
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post #96 of 128
Ok got the info, you should be getting payment this Friday which is today. I think what she meant was payday is usually Friday =)
post #97 of 128
Just want to say I love my Xiggy cooler and I'm glad to see you guys here on OCN!
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post #98 of 128
received an email from paypal, got the payment i was told.
thanks!

oh, i knew that payments went out only on fridays. it was she told me i would have received it no later than last friday. again, i do understand how you guys are swamped. when you send out rebates for almost the entire cost of awesome fans, yeah, you are going to get hit hard.
thanks for taking care of the issue, and thanks for the quick responce and payment!
Edited by InVeNtOr - 8/17/12 at 11:52am
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win 7 64bit win xp 32 bit 
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AMD Opteron 170 (UP) LP NF4 Series NVIDIA GeForce GTX 460 G.skill 
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G.skill G.skill G.skill Corsair Force GT  
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post #99 of 128
Anytime!
Yeah she is very swamped still, we getting there =)
post #100 of 128

It's been 3 days and I'm still waiting for a reply E-mail.

    
CPUMotherboardGraphicsRAM
Intel 2600k (Stock) Asus Maximus Gene V  Powercolor AX6850 Passive Cooler Gskill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
OCZ Vertex II 90GB External Noctua NH-D14 Windows 7 Pro 64bit 
MonitorKeyboardPowerCase
Gone Microsoft Ergonomic 4000 Keyboard Corsair AX850 Silverstone FT03B 
MouseMouse Pad
Logitech G500 Black Normal 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
Intel 2600k (Stock) Asus Maximus Gene V  Powercolor AX6850 Passive Cooler Gskill Ripjaws DDR3 1600MHz 
Hard DriveOptical DriveCoolingOS
OCZ Vertex II 90GB External Noctua NH-D14 Windows 7 Pro 64bit 
MonitorKeyboardPowerCase
Gone Microsoft Ergonomic 4000 Keyboard Corsair AX850 Silverstone FT03B 
MouseMouse Pad
Logitech G500 Black Normal 
  hide details  
Reply
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