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[Official] Bitfenix Prodigy & Phenom Owner's Club - Page 75

post #741 of 11741
Damn, I was looking at the pictures a little closer...the screw heads are starting to strip from how hard the person tightened the screws down.
post #742 of 11741
Thread Starter 
Quote:
Originally Posted by mwayne5 View Post

Damn, I was looking at the pictures a little closer...the screw heads are starting to strip from how hard the person tightened the screws down.

Probably wasn't a person.
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post #743 of 11741
Hi guys,

please send an email to NCIX's support team.They have agreed to do the RMA's for the cases sold on their side.

In the email, please provide the following: photos of damage, photo of the serial number (typed out too please) and a copy of your invoice. NCIX usually gives out a pdf from my experience.

We are in contact with NCIX regarding the small batch that is defective.

For all other purchases from other retailers, if you have the incident, send the email to support@bitfenix.com

Apologies for the inconvenience.
Edited by xbournex - 8/7/12 at 10:22pm
post #744 of 11741
Quote:
Originally Posted by SniperTeamTango View Post

Probably wasn't a person.

I kid
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post #745 of 11741
Quote:
Originally Posted by phillyd View Post


I kid

lawl
post #746 of 11741
Quote:
Originally Posted by xbournex View Post

Hi guys,
please send forth and email to support@bitfenix.com. I will get all the handles rma's processed same day and will ship out next day.
In the email, please provide the following: photos of damage, photo of the serial number (typed out too please) and a copy of your invoice. NCIX usually gives out a pdf from my experience.
Providing your shipping address and phone number in the first email will expedit the rma.
We are in contact with NCIX regarding the small batch that is defective.
Apologies for the inconvenience.

Thanks, ill send that email ASAP.
post #747 of 11741
Quote:
Originally Posted by NinjaTurtleSoup View Post

Thanks, ill send that email ASAP.

I have revised the instructions for the RMA. There has been a more convenient route for you to RMA the case/handles.
post #748 of 11741
Thread Starter 
Quote:
Originally Posted by phillyd View Post

Quote:
Originally Posted by SniperTeamTango View Post

Probably wasn't a person.

I kid

Should have seen this coming.
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post #749 of 11741
Quote:
Originally Posted by xbournex View Post

I have revised the instructions for the RMA. There has been a more convenient route for you to RMA the case/handles.

great now i have to pay out of my pocket to ship this thing back.........
post #750 of 11741
Quote:
Originally Posted by NinjaTurtleSoup View Post

great now i have to pay out of my pocket to ship this thing back.........

It's not covered? When I bought it from NCIX, it said up to $100 is covered if you received the product as damaged or faulty for free. I even bought their $2-something insurance so that if anything happened I got free return shipping.

    
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