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[Official] Bitfenix Prodigy & Phenom Owner's Club - Page 769

post #7681 of 11740
@ mopar + afallickwang - you could always go for a zotac 890GX but be warned, zotac seems to have a crippled bios and component issue across their itx boards - well most of them anyway mad.gif

or this

wink.gif
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post #7682 of 11740
I'm probably preaching to the choir here, but I feel I should put a plug in for Bitfenix support.

I recently bought a white Prodigy, and the first time I removed the USB3 connector from the motherboard, the blue part broke off the cable and stuck to the motherboard header. It came off so easy that I didn't even notice it was busted till I went to plug it back in!

I e-mailed BF support, and I was initially told that their warranty "didn't cover damage by users." Annoyed, I wrote back that I hadn't used any unusual force and sent them a pic of the broken connector. They apologized and sent out a replacement via Fedex, which was delivered to me (in Canada) in about a week.

So in the end, I got the replacement part (the full PCB and wire set that attaches to the side panel) and didn't pay anything. Despite our rocky start, I ended up quite impressed by their customer service.
post #7683 of 11740
Quote:
Originally Posted by birthdaymonkey View Post

I'm probably preaching to the choir here, but I feel I should put a plug in for Bitfenix support.

I recently bought a white Prodigy, and the first time I removed the USB3 connector from the motherboard, the blue part broke off the cable and stuck to the motherboard header. It came off so easy that I didn't even notice it was busted till I went to plug it back in!

I e-mailed BF support, and I was initially told that their warranty "didn't cover damage by users." Annoyed, I wrote back that I hadn't used any unusual force and sent them a pic of the broken connector. They apologized and sent out a replacement via Fedex, which was delivered to me (in Canada) in about a week.

So in the end, I got the replacement part (the full PCB and wire set that attaches to the side panel) and didn't pay anything. Despite our rocky start, I ended up quite impressed by their customer service.

While I'm happy you had a good outcome .. by contrast I emailed both xbornex and bitfenix directly through the website about a month ago for a replacement pcb and have yet to get a response from either mad.gif

no biggy tho smile.gif
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post #7684 of 11740
I'm not sure about other BitFenix rep, but xbournex just responded on me here on ocn. He told me they were busy fixing stuffs, I'm assuming it is for the Computex 2013 and the new goodies that are coming out. He should be back to us soon. thumb.gif

EDIT: tongue.gif


Edited by adamski07 - 5/31/13 at 8:58pm
   
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post #7685 of 11740
Do any m-ATX allow SLI?
post #7686 of 11740
Quote:
Originally Posted by Sannakji View Post

Do any m-ATX allow SLI?

yes, a good example of this is the Asus Maximus V gene

I'd personally get the Gigabyte G1.sniper though.
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post #7687 of 11740
Quote:
Originally Posted by majaboll View Post

While I'm happy you had a good outcome .. by contrast I emailed both xbornex and bitfenix directly through the website about a month ago for a replacement pcb and have yet to get a response from either mad.gif

no biggy tho smile.gif

I wrote them as well about replacing the front panel PCB because I had issues with the USB3.0 ports. It was mid March I think and although I live in EU the replacement arrived yesterday. You just have to be patient I guess it will arrive eventually.
Interesting thing though is that the spare part came from caseking.de and not directly from Bitfenix. In the end it does not really matter as I got what I needed and Bitfenix have one more happy customer smile.gif Thanks!
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post #7688 of 11740
Quote:
Originally Posted by Fateman View Post

I wrote them as well about replacing the front panel PCB because I had issues with the USB3.0 ports. It was mid March I think and although I live in EU the replacement arrived yesterday. You just have to be patient I guess it will arrive eventually.
Interesting thing though is that the spare part came from caseking.de and not directly from Bitfenix. In the end it does not really matter as I got what I needed and Bitfenix have one more happy customer smile.gif Thanks!


While I understand your point about patience, the thing I was getting at was the fact you don’t even get an acknowledgment from the website after sending a message, which I think is a basic failing. Yes xbournex maybe busy with other duties but he is only a helping hand on forums (no insult intended xbournex) however the website is there to service Bitfenix’s customers.

My response to birthdaymonkey was to point out the fact for others, not everyone is attended to as quickly as he was.

I’m sure it will all be sorted in due course smile.gif
Edited by majaboll - 6/1/13 at 11:35am
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post #7689 of 11740
Please forward me any speed bumps you may have... I'll have them take a look at it.

Yes, Caseking is our distributor for EU, so they carry and ship our spare parts. thumb.gif
post #7690 of 11740
Thread Starter 
Quote:
Originally Posted by xbournex View Post

Please forward me any speed bumps you may have... I'll have them take a look at it.

Yes, Caseking is our distributor for EU, so they carry and ship our spare parts. thumb.gif

Is it ever gonna be possible to buy mesh pannels, or am I taking a laser to my window'd panel?
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Corsair C70 Green Generic Table Creative Sound Blaster Recon Fatality Professional 
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APC 40 APC 20 
CPUMotherboardGraphicsRAM
I7 3770k Gigabyte Z77MITX MSI 7990 Malta "Lightning" Corsair Vengeance 
Hard DriveCoolingCoolingOS
WD Green 4x Spectre Pro 120mm Black H100I Windows 7 Ultimate 
MonitorKeyboardPowerCase
HP 22bw IPS Logitech G510 Corsair CX750 BitFenix Prodigy 
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Logitech G700 Ikea Cutting Board Varied 
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Overclock.net › Forums › Case Mods & Cases › Computer Cases › [Official] Bitfenix Prodigy & Phenom Owner's Club