Wow I'm really sorry this still hasn't worked out for you. I'm really surprised at how badly AC has handled this. As it turns out I'm in a similar, although less expensive, boat as you. I placed my order for two AC 670 blocks in June, they were shipped on 7/3 and the tracking has not updated since 7/4, where it was at the German Export Center. Upon contacting DHL I was of course not given any more information other than the expected shipping time was 6 business days, and that my shipment is indeed overdue. They also told me to contact the sender, as only the sender could initiate an investigation. I'm not nearly as patient as you, and after reading through this thread I'm even less inclined to give AC the benefit of the doubt. I payed through Paypal with my Discover card, if this is not resolved by the 40th day from my payment, I will be filling a claim with both Paypal and Discover. If I receive the same back and forth BS, where AC refuses to accept responsibility for using an unreliable carrier I won't even wait that long. It is totally unacceptable how they have treated you, and I'm not expecting any better treatment. I wish you the best of luck!
Here is a copy of the email I sent AC, and PM'd to Shoggy.
Edited by Fatt - 7/18/12 at 4:47pm
It has been over three weeks since my order has shipped, and three weeks since the tracking has updated and I have yet to receive my order. I have contacted DHL (their response below), and was told the package should have only taken around six business days. They also told me only the sender could initiate an investigation, so I beg of you to please contact DHL and have them start an investigation.
"General running time for your parcel is 6 business days.
As your parcel is overdue by now please contact the sender of your parcel and ask him to start an investigation.
Do you have any further questions? "
I have been following this thread on OCN (http://www.overclock.net/t/1279981/my-aquacomputer-experience
) since the start, and I'm already quite disappointed with how your company has handled this other customer's problem. I can assure you, I will not be as patient as he has been, if you will not work with DHL to try and find my package I will be filling a claim immediately with Paypal and Discover. If you respond telling me to contact DHL, and that it is solely their responsibility to make this right, I won't even wait to file a claim. Only the SENDER can initiate the investigation, and as a merchant it is YOUR responsibility to use a reliable carrier. Since you have already failed to use a reliable carrier, it is now YOUR responsibility to take the burden of that mistake, not your customers. Save yourself the time and money, and please actually HELP to resolve this issue. All I ask is for you to contact DHL and initiate an investigation. If they indeed have lost the package, they will not admit to it, and I will not sit around and wait for them to do nothing. I have 45 days from payment to file a claim with paypal, if this is not resolved or I am not satisfied with your help with this matter I will be filing a claim on the 40th day. Your help in this matter would be greatly appreciated, thank you.