Originally Posted by Fatt
Wow I'm really sorry this still hasn't worked out for you. I'm really surprised at how badly AC has handled this. As it turns out I'm in a similar, although less expensive, boat as you. I placed my order for two AC 670 blocks in June, they were shipped on 7/3 and the tracking has not updated since 7/4, where it was at the German Export Center. Upon contacting DHL I was of course not given any more information other than the expected shipping time was 6 business days, and that my shipment is indeed overdue. They also told me to contact the sender, as only the sender could initiate an investigation. I'm not nearly as patient as you, and after reading through this thread I'm even less inclined to give AC the benefit of the doubt. I payed through Paypal with my Discover card, if this is not resolved by the 40th day from my payment, I will be filling a claim with both Paypal and Discover. If I receive the same back and forth BS, where AC refuses to accept responsibility for using an unreliable carrier I won't even wait that long. It is totally unacceptable how they have treated you, and I'm not expecting any better treatment. I wish you the best of luck!
Here is a copy of the email I sent AC, and PM'd to Shoggy.
Fatt....thanks for sharing that. I'm guessing we are not the only two with issues. If Shoggy hasn't told you yet, even after DHL completes their 14 day inquiry, it will take 8 more weeks before it can be certified "lost". And that's only if DHL agrees that it was lost. It's absolutely ridiculous. Just don't lose track of the 45 day mark, and make sure and file your dispute. The 8 weeks will conveniently take you outside of this window.
And I'd like to invite you to keep everyone updated as to your own results with AquaComputer via this thread. The more people seeing it the better. And based on some of Shoggy's comments in emails, I know he sees this thread. My guess is they are checking it daily at this point.
Originally Posted by Hanoverfist
I just read this entire thread and I have to say It reads like a good Horror Novel. cpachris, you sir have the patience of a Saint. After reading what you have been thru it is crystal clear to me that AC has no respect for there customers and fail to understand that without guys like us they would not be in business. Best of luck to you and Hopefully B of A straightens it for you.
Tough to figure out why Aquacomputer wouldn't take care of their customers first...and deal with DHL issues on their own time. I just don't get it.
Originally Posted by braindeadmac
LOL. Pretty sure AQ has lost more than $1200 in business from this post. Hope it was worth it to 'em to stick it to you, cpachris.
Reap what you sow. Reap what you sow.