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My AquaComputer Experience - Page 14

post #131 of 223
7/19/12 at 6:06am
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Quote:
Originally Posted by Syhndel View Post

After reading about how they threat thier customers i wouldnt even recommend buying a compression fitting made by them. So no hes going EK/XSPC all the way.

LOL EK, say whaaaaaaat?
Do you want to speak to my 1 year old flaking Supreme HF, I bet it has something else to say?
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post #132 of 223
7/19/12 at 8:06am
Quote:
Originally Posted by Syhndel View Post

cpachris: Thanks for the info, my friend is building a watercooling loop worth around $2500 and he had actually put together a shoppingcart from AquaComputer and was gonna pay for it this weeked, good thing you wrote this thread tho so i could warn him and so he can take this business els where. Hes gonna order from Aquatuning instead, they also ship with ups instead of dhl thumb.gif
Sorry to hear about how they made you wait this long, its tottaly unacceptable. Hopefully no one els will buy from AquaComputer as they seem really crappy to me frown.gif

$2500!?!? What...the...$hit?!? drool.gif
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post #133 of 223
7/19/12 at 8:25am
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Actually I'm more or less halfheartedly planning a loop for my rig too. Initially I was after some Heatkiller stuff but this thread made me look elsewhere. A little more XSPC can't hurt tongue.gif

This $2500 loop isn't just the loop parts but other components as well no?

Keeping my fingers crossed that you get your issues solved soon. This 8 weeks delay before something is really considered lost wasn't on DHL's site so this took me quite by surprise.
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post #134 of 223
7/19/12 at 11:15am
Quote:
Originally Posted by mosi View Post

Actually I'm more or less halfheartedly planning a loop for my rig too. Initially I was after some Heatkiller stuff but this thread made me look elsewhere. A little more XSPC can't hurt tongue.gif
This $2500 loop isn't just the loop parts but other components as well no?
Keeping my fingers crossed that you get your issues solved soon. This 8 weeks delay before something is really considered lost wasn't on DHL's site so this took me quite by surprise.

I read "my friend is building a watercooling loop worth around $2500" and immediately thought "just the water cooling components". It could be the whole system though...
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post #135 of 223
7/19/12 at 12:30pm
Thread Starter 
Quote:
Originally Posted by TheHarvman313 View Post

Cpachris have you tried talking to paypal again? Are they willing to file a claim on the original purchase? Just curious.

I've put aside some time tomorrow to log more phone time, with PayPay, Bank and customs office's. It just take so much time to do it on the phone. Paypal doesn't provide an opportunity to extend past 45 days online.


Quote:
Originally Posted by sortableturnip View Post

Any word from AC regarding filing the claim with DHL?

Nope. But he did say it takes two weeks usually.


Quote:
Originally Posted by Syhndel View Post

cpachris: Thanks for the info, my friend is building a watercooling loop worth around $2500 and he had actually put together a shoppingcart from AquaComputer and was gonna pay for it this weeked, good thing you wrote this thread tho so i could warn him and so he can take this business els where. Hes gonna order from Aquatuning instead, they also ship with ups instead of dhl thumb.gif
Sorry to hear about how they made you wait this long, its tottaly unacceptable. Hopefully no one els will buy from AquaComputer as they seem really crappy to me frown.gif

Aquatuning actually has shipped my order already, and I have a tracking number. So....they are off to a much better start than Aquacomputer. I'll let you know if I actually get the stuff.


Quote:
Originally Posted by tehwalris View Post

I ordered some stepper motors and other things from china recently. China post seems better than your case with DHL in terms or tracking and delivery time. One package I ordered though had no tracking info until it arrived here in Switzerland. I get stuff with DHL from Germany with DHL sometimes, that works perfectly, but it's not nearly as far as in your case.
Good luck with your package! I hope you get it soon smile.gif

Thanks. There has to be some better options for AquaComputer than DHL.
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post #136 of 223
7/19/12 at 12:31pm
Thread Starter 
Daily update. It's been:

67 days since I paid for these products
36 days since they were shipped

Still have not received products....neither DHL nor Aqua can tell me where they are. AquaComputer is refusing my request to either resend the items or refund my money. The only solution being offered is to wait longer. They say if DHL will confirm that they lost the package, then my money will be refunded, and that it will take up to two more months for that to happen.

I paid through PayPal, but had the money funded through my credit card with Bank of America.

PayPal Status -- I have filed a dispute, and escalated it to a claim. PayPal has contacted AquaComputer, who responded by providing the DHL shipment tracking page showing that they sent the package. That seems to be AquaComputer's story....they sent it, so its not their problem. The same DHL tracking also shows that it has never been scanned in America, only Germany, and there have been no updates to the tracking for a month. Waiting on PayPal for the next step.

Credit Card Status -- I have filed a dispute with Bank of America for the $1,200 in transactions with AquaComputer, indicating that all of the AquaComputer charges were for items that have not been received, and that seller is unwilling to refund my money or resend the shipment. BofA opened up a claim immediately and said they would contact the merchant. They were unclear as to whether this would be PayPal or AquaComputer. Waiting on BofA for the next step.
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post #137 of 223
7/19/12 at 1:36pm
z
Edited by zzzz - 7/25/12 at 8:29pm
z
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post #138 of 223
7/19/12 at 3:31pm
Sounds like you have done the right thing here. I Think that BofA will clear this up and get you your money back in a timely manner. Until then...buy EK or Phobya.
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post #139 of 223
7/19/12 at 4:35pm
Quote:
Originally Posted by SOCOM_HERO View Post

Sounds like you have done the right thing here. I Think that BofA will clear this up and get you your money back in a timely manner. Until then...buy EK or Phobya.

But be careful, buying direct from EK they also ship with DHL. Here in the U.S., DHL more or less routinely has terrible service.
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post #140 of 223
7/19/12 at 4:48pm
Thread Starter 
Quote:
Originally Posted by zzzz View Post

i have not read all the posts here (too many), but I would say the shipper has either lost it or damaged it and they are trying to cover up. They all should be able to know within a few hours of exactly where the items are in transit or storage. I agree with another reply. Demand a cancellation/refund in full and either have them make a new shipment with a different carrier or just buy something else from a different vendor with your full refund. With phones and internet communications, there is no reason they cannot tell you exactly where it is within minutes of searching.

My demand for either a refund, or re-shipment of products from Aquacomputer, was refused. I have gone ahead and purchased the items from Aquatuning (not AquaComputer), and so far the experience has been pretty good. I ordered on Monday, and right now I have a UPS tracking number that says it will be delivered on Monday. That's 5 business days. The package has just left Cologne, Germany, so its at the point where my AquaComputer order got lost. Will update everyone soon on status. But I'm hopeful. Only problem is since I have still been refused a refund from AquaComputer, I have spent another $1,000 + to get the items I originally ordered back in May.


Quote:
Originally Posted by SOCOM_HERO View Post

Sounds like you have done the right thing here. I Think that BofA will clear this up and get you your money back in a timely manner. Until then...buy EK or Phobya.
Quote:
Originally Posted by braindeadmac View Post

But be careful, buying direct from EK they also ship with DHL. Here in the U.S., DHL more or less routinely has terrible service.

If you like EK...Aquatuning sells those blocks also. They get their stuff from Germany to your door in the US in 48 hours. 48 hours! And guess how much shipping cost me with Aquatuning? $8 bucks.
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