There are some things that AC offers that no other company has anything even close to; for instance, the Aquaero has no peer. AC is also known for having high quality products, but it's a shame they will not cater to their customers when something goes awry. What they should have done is re-sent the order and taken care of the problem themselves against their own shipping partner: it is not the customer's duty to make sure that everyone between the factory and customer does their job to get the product that was paid for.
OCN is a fairly well-traveled site and this thread is already 20 pages long within 1 week and has almost 5500 views; it is also the 6th result when googling for Aquacomputer. I believe AC would do well to realize their mistake, apologize, make amends, and fix their internal processes for any similar future issues. Their ineptitude for handling the situation properly has already, clearly, resulted in loss of future sales.