Daily update. It's been:71
days since I paid for these products40
days since they were shipped
Still have not received products from AquaComputer....neither DHL nor AquaComputer can tell me where they are. AquaComputer is refusing my request to refund my money unless DHL will confirm that they lost the package, and that it will take up to two more months for that to happen. DHL's normal service time is 6 days.
I paid through PayPal, but had the money funded through my credit card with Bank of America.
PayPal Status -- I have filed a dispute, and escalated it to a claim. PayPal has contacted AquaComputer, who responded by providing the DHL shipment tracking page showing that they sent the package. That seems to be AquaComputer's story....they sent it, so its not their problem. The same DHL tracking also shows that it has never been scanned in America, only Germany, and there have been no updates to the tracking for a month. Paypal has also been contacted by Bank of America at this point. Waiting on PayPal for the next step on this claim.
Credit Card Status -- I have filed a dispute with Bank of America for the $1,200 in transactions with AquaComputer, indicating that all of the AquaComputer charges were for items that have not been received, and that seller is unwilling to refund my money or resend the shipment. BofA opened up a claim immediately and has already contacted PayPal. I have received a temporary reversal of the charges while they do their investigation with PayPay.Waiting on BofA for the next step.
Aquatuning Status -- Reordered this stuff from Aquatuning last week since I need to move forward, and will find out tomorrow if Aquatuning can really take it from Germany to your doorstep in the US...in two business days. Will be quite impressive if it actually arrives tomorrow. Update: It arrived! Now that was impressive shipping. If AquaTuning can do it in two business days, not sure why it takes other people so long.Overall Status -- More than two months after I initially ordered from AquaComputer, I finally have my stuff, but it was purchased a second time at AquaTuning. The AquaComputer package is still lost, and they have still not agreed to refund my money. I'm not out the funds right now, since the Bank has reversed the credit card charges with PayPal. Still frustrating to wait through this claim/dispute process, but at least I can move forward with my build now!