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My AquaComputer Experience - Page 4

post #31 of 223
7/10/12 at 6:12am
It is most likely DHL. After the financial crisis in 2008, they closed numerous distribution hubs and there service went off the cliff. I had a similar experience with them and my package took two months to arrive, lesson learned. I order my Aqua gear through Aquatuning and always receive it in less than a week.
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$1 (USD)
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$360 (USD)
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post #32 of 223
7/10/12 at 7:15am
Thread Starter 
Daily update. It's been:

58 days since I paid for these products
27 days since they were shipped

Still have not received products....no one can tell me where they are....and no one is offering any solutions other than to wait longer.
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post #33 of 223
7/10/12 at 7:31am
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Quote:
Originally Posted by cpachris View Post

Daily update. It's been:
58 days since I paid for these products
27 days since they were shipped
Still have not received products....no one can tell me where they are....and no one is offering any solutions other than to wait longer.

At this point I would file a fraud report with the credit card company you used to purchase the WC kit.

- chmodlabs
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post #34 of 223
7/10/12 at 7:42am
I would cancle with Aqua first and if they refuse then file fraud charges with your card company.

Unaceptable IMO,

DHL is not your problem it is theirs, if they have issue with them it is their responcibility to find a compitent shipping company.
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post #35 of 223
7/10/12 at 10:50am
Quote:
Originally Posted by Shimme View Post

But it's been nearly 2 months for the OP...
It has been 26 days since it shipped.
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post #36 of 223
7/10/12 at 11:05am
Thread Starter 
Quote:
Originally Posted by lowfat View Post

It has been 26 days since it shipped.

27 days since its shipped.....nearly 2 months since I paid for it.
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post #37 of 223
7/10/12 at 8:37pm
Wow, you are amazingly patient. Two weeks wait on the parts and a day or two after the estimated shipping arrival date would have been my limit.

Don't let them push you around, if they won't solve your issue you should defiantly contact your bank/credit card company. For big purchases like that I tend to stick to paypal/amx due to their good customer issue resolution.
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post #38 of 223
7/11/12 at 8:23am
Thread Starter 
Daily update. It's been:

59 days since I paid for these products
28 days since they were shipped

Still have not received products....neither DHL nor Aqua can tell me where they are....and neither is offering any solutions other than to wait longer.
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post #39 of 223
7/11/12 at 8:31am
We have an aquacooling rep here on the site. Reach out to him. I wrote to him yesterday afternoon and got a response this morning. Try sending him a PM. A company doesn't want their reputation to tarnish on a site who has .25M members on it (unless you're EK), and I'm sure he can expedite it.
-halcyon_twin
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EVGA GeForce GTX480 1536MB GDDR5 Dual DVI, HDMI... G.SKILL Ripjaws X Series 16GB (4 x 4GB) F3-1490... (Boot) OCZ 256GB AGILITY4 SATA3 2.5" SSD  (PS Scratch) Kingston SSDNow V200 64 GB SATA III  
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Western Digital Caviar Black WD1001FALS 1TB 720... Western Digital Caviar Black WD1001FALS 1TB 720... Western Digital Caviar Black WD1001FALS 1TB 720... Western Digital Caviar Black WD1001FALS 1TB 720... 
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LG DVD Burner 24x DD-M6 Nickel CPU Block - AM2, AM3 PrimoFlex Pro LRT UV Blue Tubing - 1/2in. ID X ... Graphics Card Cooling Fan 120mm 
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post #40 of 223
7/11/12 at 8:39am
  • -X3-
  • HARDWARE ENTHUSIAST
Try calling your country customs, it's not impossible that it's just sitting there... I remember similar cases like that that happened in my country.
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Seagate 1TB 7200RPM SATA II Disconnected Noctua NH-C14 Windows 7 x64 
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