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My AquaComputer Experience - Page 4

post #31 of 224
It is most likely DHL. After the financial crisis in 2008, they closed numerous distribution hubs and there service went off the cliff. I had a similar experience with them and my package took two months to arrive, lesson learned. I order my Aqua gear through Aquatuning and always receive it in less than a week.
DUALBRAIN
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DUALBRAIN
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post #32 of 224
Thread Starter 
Daily update. It's been:

58 days since I paid for these products
27 days since they were shipped

Still have not received products....no one can tell me where they are....and no one is offering any solutions other than to wait longer.
post #33 of 224
Quote:
Originally Posted by cpachris View Post

Daily update. It's been:
58 days since I paid for these products
27 days since they were shipped
Still have not received products....no one can tell me where they are....and no one is offering any solutions other than to wait longer.

At this point I would file a fraud report with the credit card company you used to purchase the WC kit.

- chmodlabs
post #34 of 224
I would cancle with Aqua first and if they refuse then file fraud charges with your card company.

Unaceptable IMO,

DHL is not your problem it is theirs, if they have issue with them it is their responcibility to find a compitent shipping company.
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Leviathan
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post #35 of 224
Quote:
Originally Posted by Shimme View Post

But it's been nearly 2 months for the OP...
It has been 26 days since it shipped.
post #36 of 224
Thread Starter 
Quote:
Originally Posted by lowfat View Post

It has been 26 days since it shipped.

27 days since its shipped.....nearly 2 months since I paid for it.
post #37 of 224
Wow, you are amazingly patient. Two weeks wait on the parts and a day or two after the estimated shipping arrival date would have been my limit.

Don't let them push you around, if they won't solve your issue you should defiantly contact your bank/credit card company. For big purchases like that I tend to stick to paypal/amx due to their good customer issue resolution.
post #38 of 224
Thread Starter 
Daily update. It's been:

59 days since I paid for these products
28 days since they were shipped

Still have not received products....neither DHL nor Aqua can tell me where they are....and neither is offering any solutions other than to wait longer.
post #39 of 224
We have an aquacooling rep here on the site. Reach out to him. I wrote to him yesterday afternoon and got a response this morning. Try sending him a PM. A company doesn't want their reputation to tarnish on a site who has .25M members on it (unless you're EK), and I'm sure he can expedite it.
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post #40 of 224
Try calling your country customs, it's not impossible that it's just sitting there... I remember similar cases like that that happened in my country.
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Refined
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ASUS G73SW-1BTY
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Seagate 1TB 7200RPM SATA II HDD Samsung 840 120GB SATA III SSD Disconnected Noctua NH-C14 
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Windows 8.1 PRO x64 DELL U2312HM Teac SeaSonic S12II-620 80PLUS BRONZE 
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TMS Custom Built LIMITED EDITION Microsoft 
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Intel Core i7 2630QM Intel HM65 NVIDIA GTX 460M 1GB DDR5 8GB DDR3-1333 
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